Food very expensive did not taste good the bed too soft bad for people who have back problems

The aqua room nice fishes

Stayed in June 2025

Before finalizing my booking, I tried to call the hotel h2o to check rooms that are connecting. But no one answered, tried calling 8-10x a day for 5 consecutive days, nothing. Called number from their website! (They should at least update their contact number) Since, I was not able to check the room type that has connecting, I just booked the family aqua room (5pax) and an aqua room (2pax) coz we're family of 9; 4 adults, 4 kids and 1 infant. Upon check in, I found out that family rooms are all in the 2nd floor and rooms that are for 2pax are on 3rd. This gave us a very HARD TIME coz our rooms were SOOOOO far from each other. Tried to request at least rooms that are in the same floor, but front desk asked me to add 10k for walk in rate to upgrade my room. So I just let my 4 kids, sleep at the family room with our yayas. while me, my husband and our baby on the 3rd floor aqua room. Our main reason to go to this hotel is for a family quality time. So thanks to the reservation for not answering my calls and to the front desk. We had to check time to time to our yayas if our kids are fine or sleeping comfortably even far from us. 😔

Kids love the Ocean Park Aqua Adventure

Stayed in June 2025

the kids wants to have longer hours on the pool especially on weekdays

staff are accommodating good facility as well

Stayed in February 2025

The long walk from our room to get anywhere! Also there was maintenance work being conducted near our room which was quite noisy and disruptive as it went until 10pm. However when we raised this with staff we were upgraded for our last night to a quiet area, and closer to amenities which was much appreciated!

We arrived early and were not only able to check in but also got upgraded for free! The room was large, comfortable with magnificent views of Manila and the bay. Staff were very efficient, professional and friendly. The bar was a great place to enjoy dinner with great staff!

Stayed in February 2025

Loved the room with the fish and the buffet breakfast

Stayed in February 2025

I like the loc its near in everything then the aqua room so quite and relaxing watching the fishes 🥰 Our kids really enjoy it.

Stayed in January 2025

The breakfast selection is horrible

They need to clean their huge windows facing Manila Bay

Stayed in January 2025

Breakfast was woeful- poor selection and not very clean restaurant.

Room was lovely. It was a pity maintenance kept working late at night so all you could hear was banging and scraping making it difficult to sleep- especially when we have a baby.

Stayed in January 2025

The facilities are not that good. The hallway carpets were dirty. The parking area is not well protected, and the surrounding area was pungent and with trash. The Ocean Park, Hotel entrance and receiving area are not well situated. Yup, the overall atmosphere is sad and lone with unkempt plants and dated facilities.

the staff were very nice

Stayed in January 2025

breakfast food was horrible

aquarium in the hotel

Stayed in January 2025

entrance is very far from the drop off area and very crowded since it is also the entrance to the ocean park. wish there was more privacy

the aquarium in the room was very relaxing. the location is very near the starting line of the marathon that we were joining

Stayed in November 2024

Arrived late night and is a bit hard to navigate due to closure of GF entrance, lack of lighting and directional signage. Room hardware was old (bathroom and no socket next to bed) and certain parts were under construction. Please do something about signage or have someone bring guest to the room as it was hard to locate room after long flight especially late night.

Staff was friendly and polite

Stayed in December 2024

Not much nice place other than someone accidentally come into our room while was sleeping but it was all good

Was nice loved! The fish tank really really enjoyed that and love the ocean right there and I loved ocean park

Stayed in October 2024

Poor shower that leaked, lacking toilet paper

Good location

Stayed in November 2024

They’re fixing something and we heard the sounds of the hammer inside our room so it’s disturbing our sleep.

Everything

Stayed in October 2024

Hotel security too lax - no guard in floor connecting to ocean park, no guard when we left the hotel, access door to hotel room wing is left open that park guests may easily walk through. No guard in parking area at night. Parking lot is far from the hotel Concierge lobby beside oceanpark stair entrance has no aircon, dirty, not well maintained. No exclusive restaurant for hotel guests. Makan makan is the common resto for all hotel guests and ocean park visitors. Elevator lobby has no aircon. Cable tv remote control in our room is not available. Housekeeping personnel said they have to buy additional remotes coz units are not enough. Location is far from convenience stores if you need to buy something. Surrounding area around the vicinity of oceanpark felt unsafe.

Room is cold, bed is comfy, room is clean.

Stayed in September 2024

incomplete signages to lead where to go

room, so fantastic and cool. Love to see the aquarium with fishes swimming to and fro the window

Stayed in August 2024

There was no hot water, and I had to call twice to fix the hot water problem and to replace the refrigerator because it's not cooling.

I like the location.

Stayed in September 2024

Too long a walk from parking area. No valet parking service.

The rooms were well furnished and comfortable. Staff were friendly. Spa services are very good.

Stayed in September 2024

Breakfast

Location

Stayed in August 2024

The comfort room set-up. But that its a minor thing compare to the over all experience we had in your hotel.

The breakfast choices were very good, we love the food. I personally love your pan de sal. The restaurant ambiance is good, during breakfast time we love to seat outside of the resto and eat our breakfast there, enjoying the sight of Manila Bay and the morning breeze. Totally, we enjoyed our stay in your hotel😊👍

Stayed in June 2024

Breakfast

ROOM and LOCATION

Stayed in April 2024

The noise coming from the fire exit door which was just beside our room. We can hear people's voices and the fire exit door closing and opening.

The structure of the room. The facilities for the animals.

Stayed in April 2024

The food in the restaurant is ok, but maybe inferior to most hotels of this price range.

The hotel is located between luneta park and manila bay; close to intramuros, so that it is both, central, but also in an area with less traffic and relatively fresh air. The staff is very friendly and accomodating and the bay view from respective rooms is spectacular.

Stayed in March 2024