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  5. Reviews of Citadel Bed and Breakfast

Reviews of Citadel Bed and Breakfast This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

BM Road San Manuel, Palawan , 5300 Puerto Princesa City, Philippines

#38 of 78 B&Bs and Inns in Puerto Princesa City

Guests' Choice

Review score

Based on 81 B&B reviews

7.5

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.7

  • Location

    7.0

  • Facilities

    7.5

  • Staff

    8.6

  • Value for money

    7.9

  • Free WiFi

    6.9

100% verified reviews

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Showing 1 – 25

  • Reviewed: 17 July 2025

    7.0
    Nice and comfy 🫶🏼
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 5 nights
    • Submitted via mobile

    Less kitchen utensils but the staff is very friendly and always offer help and assistance for every need we asked.

    Close to the main road

    Stayed in June 2025

  • Reviewed: 26 June 2025

    7.0
    Enjoyable
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 5 nights
    • Submitted via mobile

    Nothing

    Nice place

    Stayed in June 2025

  • Reviewed: 6 May 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    I’ve been contacting them for sometime now about my refund because they charged my credit card for my stay and ask me to pay in the property the full amount. They told me they will refund the amount to me as long as I have proof that booking.com charged me the full amount. Days later I sent the proof that they already charged my credit card and ask them how can I refund the amount I transferred to their account. They are not very helpful about my situation and didn’t reply as much and didn’t update me regarding the process of my refund. It’s not much amount of money but this is very inconvenient. Until now Im still waiting for their response or just update. Very disappointing

    Stayed in April 2025

  • Reviewed: 15 March 2025

    8.0
    Nice for an overnight stop.
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    Cash only could be a problem for some people.

    Lovely pool, a little out of town but has everything you need. Fridge with cold drinks at reception was a nice touch.

    Stayed in March 2025

  • Reviewed: 1 October 2024

    8.0
    Cosy and comfortable accommodation
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing in particular

    The accommodation looks very nice and cosy with its decorations, wall paintings and a nice swimming pool. The staff are very friendly as well. Overall, good quality for the price

    Stayed in October 2024

  • Reviewed: 26 September 2024

    9.0
    Comfortable, clean, relaxing property and great value for money.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Comfortable, clean and relaxing property.

    Stayed in September 2024

  • Reviewed: 22 July 2024

    8.0
    Spacious and clean
    • Leisure trip
    • Solo traveller
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    Spacious room with fridge, TV and large double bed. Breakfast eggs on toast included. 1000 pesos deposit upon checking in.

    Stayed in July 2024

  • Reviewed: 3 July 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 4 nights

    The pool is well-maintained. Cozy and quiet environment.

    Stayed in June 2024

  • Reviewed: 24 June 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted via mobile

    You can't take your own food or drink, cant do laundry! There are rules & signs warning of fines. We Felt like intruders rather than guests. The staff were stern and cold, they lacked in warmth & customer service skills. We didnt find the area very nice either, although you could get a tricycle to a decent shopping mall. Unsure if they could arrange tours as they were not offered even though I had emailed asking about the underground river? We booked 2 nights, but 1 night really is enough if you are flying from PP the next day. We have been travelling for over 3 months throughout SE Asia. Stayed in many different places and enjoyed them all, but did not feel welcome here sadly! We are in our 60's, hardly party animals, yet on check in was asked to pay for the room in cash, plus a 2,000 peso damage deposit! We explained that doing this would use up all our cash so she did reduced the deposit to 500! Again, we felt uncomfortable. There's a total lack of hospitality and trust. I guess they have their reasons!

    The B&B was OK, located close to the airport. OK for 1 night if you've a flight the next day. The room was bug with a kettle & fridge and the property had a nice pool area, bar & restaurant

    Stayed in June 2024

  • Reviewed: 24 May 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Aircon cannot accommodate our group, as we exceed 1 pax but still it's hot. Of course for an extra charge for the excess. And lots of mosquitoes inside the room. I don't like the smell of the bedding.

    Near the airport, the ambiance is relaxing. Can't comment with the food as we did not have the chance to try it due to early flight

    Stayed in May 2024

  • Reviewed: 22 May 2024

    9.0
    Value stay. Exactly what it says.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 7 nights
    • Submitted via mobile

    Aircon maybe more efficient

    Great value small hotel. Would happily stsy again

    Stayed in March 2024

  • Reviewed: 21 May 2024

    9.0
    Good value for money
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Clean place with a nice breakfast. There’s a pool and a garden well maintained. The owners are nice and have 2 adorable dogs. Relatively close to the airport and a mall where you can buy SIM card.

    Stayed in May 2024

  • Reviewed: 6 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    None I

    Place, location, warm accomodation

    Stayed in April 2024

  • Reviewed: 26 March 2024

    9.0
    Perfect place for relaxed last day in Palawan after way from El Nido and before next day departure
    • Leisure trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night

    Cash only. C`mon, we have 21st Century... Also, all prohibitions on every step like no food, no beverages from outside of the hotel or you will be fined etc - a bit shady. Really simple breakfast, avoid the sausage I would say, its... just dont take it.

    Clean spacious rooms, a decent-sized swimming pool, and a relaxed vibe. Perfect place for the last day in Palawan before the next day departure from PPS airport. Basic amenities in the room, perfectly working aircon and Wi-Fi. Big shopping mall not far away and within walking distance to the beach. For the price - big yes.

    Stayed in March 2024

  • Reviewed: 13 March 2024

    9.0
    Comfortable place with good food and information.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    It was a little away from the center of town but that was fine as we were doing day trips and had a short stay.

    The pool was clean and comfortable for my kids to play. It was nice to have good food available at the hotel. Everyone was so nice and helpful with our various questions and needs.

    Stayed in March 2024

  • Reviewed: 26 February 2024

    8.0
    Fabalous stay highly recommended
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    We loved this hotel, planned to stay 4 nights, and ended up staying the whole week. Rooms are nice and big ( we had a ground floor with a private balcony ) Clean towels and bedding changed every other day Good air con Hot shower Breakfast was basic egg and toast, and 2 days we had an omelette, which was made by the owner, was delicious We rented their motorbike, which was 700 peso per day, The pool is beautiful and cleaned every day The surroundings are so peaceful and relaxing. There's a street food shop across the road she made us some delicious burgers and crepes The hotel is a little bit out of the area, but if ur aiming to be out and see the sites, it's ideal to come back to and relax The owner came down with a bottle of wine for us on our last night ... big thank you Fantastic Value for money x

    Stayed in February 2024

  • Reviewed: 24 January 2024

    9.0
    One of the nicest hotels i stayed in the Philippines
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 5 nights

    Hard to think of something

    The room was big, the pool was nice and cleaned everyday. The staff and owners were nice and helpful. The breakfast was good.

    Stayed in January 2024

  • Reviewed: 31 December 2023

    6.0
    It was ok, kind people except the brakfast.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast was included in the price and among all options we were mot able to choose the breakfast, they chose the one to be served for us. Also the size of a breakfast was pretty small.

    They were kind and they organised us a driver for a trip and transport to the airport.

    Stayed in December 2023

  • Reviewed: 28 December 2023

    8.0
    It's just fine
    • Leisure trip
    • Family with young children
    • Queen Room
    • Stayed 1 night

    Checking out Time is very strict

    Small but beautiful place. Staff are courteous

    Stayed in December 2023

  • Reviewed: 1 December 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 2 nights

    nice room close to the airport, swimming pool was great! staff was very nice, it was possible to storage our bags for a while (after check out)

    Stayed in November 2023

  • Reviewed: 7 October 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Queen Room
    • Stayed 4 nights
    • Submitted via mobile

    Would diversifi the food menu to be more local food. A bit off, but no problem with tri cycles passing by all the time.

    Perfectly friendly helpful staff Good value Good wifi Good breakfast Cheap beer Good food The projector screen showing music videos at night. Nice pool

    Stayed in October 2023

  • Reviewed: 21 September 2023

    7.0
    I’d come back for a clean and convenient stay close to the airport with a pool, but would eat breakfast elsewhere. Good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Road noise, broken shower head/knob, and breakfast was a little disappointing and sparse. One pancake, one fried egg, one sausage/hot dog, and instant coffee. No fruit :(

    Clean, comfortable and accommodating. Our flight got in late and the pool was still open and staff even made us fries even though it was late.

    Stayed in September 2023

  • Reviewed: 12 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 7 nights
    • Submitted via mobile

    Friendly staff and nice rooms. Can wait out front and get a tricycle easy. We were last to be picked up and first off on tours so that is a bonus. Great pool.

    Stayed in August 2023

  • Reviewed: 21 June 2023

    9.0
    Enjoyable stay wish they had the same hotel in El Nido
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 2 nights

    A bit of a distance out of main town

    Clean large room with great swimming pool and garden setting. Breakfast facilities and attentive staff

    Stayed in June 2023

Showing 1 – 25

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