Nothing!

Room was very clean and the location was perfect! Friendly front desk staff and very helpful with all my requests.

Stayed in August 2025

The room itself is pretty basic, but all the other things available increase the value.

Very good location, clean, has an elevator, which is unusual for Peru. There is a beautiful terrace on the rooftop. Good breakfast. Comfortable beds and nice towels. Shampoo, conditioner, body wash and lotion all plentiful. There is a restaurant in the hotel.

Stayed in August 2025

Restaurant on site with balcony seating was lovely for a quick meal or beverage; the rooms were really comfy with good showers and free water bottles every day

Stayed in August 2025

Proximity to city center Roof terrace Coca tea at the reception Breakfast Room 307 is very quiet

Stayed in August 2025

Room 304 has a heater but broken

Proximity to the plaza breakfast Staff Roof terrace

Stayed in August 2025

Nothing really.

Location. And the views were incredible. Breakfast on the balcony with a view of the square was my favorite.

Stayed in July 2025

Loved this hotel! The location is unbeatable, the entire place is very clean, and the staff is super friendly and welcoming. I had a perfect stay and would definitely come back. Highly recommended.

Stayed in August 2025

Breakfast restaurant facing the main square, which is nice start of the day. The quality of foods are excellent. Staff are very kind and helpful.

Stayed in July 2025

Everything God breackfast,location and service

Stayed in July 2025

The water pressure is low and the room is sensory deprived. I requested for a room with a view but instead I was looking out to a wall. when I booked, I was not given another option. I wouldn't mind paying.

I like that the location of the property is in the center of the historical district. The size of the room is good but too old. water pressure is low which I guess common in Cuzco. Also, I was expecting to have a balcony but ended up looking out to a wall. I was out most of the time but it would be nice to have some kind of a view and not a wall. also, the room needs a bit more heating, one portable heater is not enough.

Stayed in July 2025

Do note: evenings can get a little noisy due to the plaza’s buzz, so packing earplugs might be a smart move. We stayed there for 4 nights during the Cusco festival and luckily our room was off the street, so the noise wasn’t affecting our sleep too much, plus we were too tired from hiking and sightseeing.

The hotel sits in an unbeatable location —just a 20-minute drive from the airport and right on the Plaza de Armas, offering beautiful views of the square. The staff were warm, welcoming, and always eager to help. Breakfast, served from 6:00 to 10:00, was generous and varied—eggs, meats, pastries, cheeses, fruit, yogurt, and cereals, plus a coffee bar and delicious fresh juices (orange, papaya, and pineapple). We also ate lunch and dinner at our hotel, food was delicious both times. There’s also a lovely rooftop terrace that stays open until 10 PM—a perfect spot to unwind after a long day of hiking.

Stayed in June 2025

Lots of lights coming in at night. Bathroom a bit tight.

Great location on Plaza de Armas, nice views, huge comfortable room, restaurant with terrace and view. Nice breakfast.

Stayed in June 2025

Right on the corner of the Plaza and in view of all the action and musicians. Roof top to enjoy a red vino in the afternoons. Towel heaters in the room. Great spot.

Stayed in May 2025

The noise of traffic when the window was open.

The location and great restaurant.

Stayed in May 2025

Nothing

The location was fantastic. Close to major attractions, shopping and restaurants. The hotel restaurant faced the main plaza which created a lovely ambiance whilst having breakfast. The staff were very accommodating and could not do more to assist.

Stayed in May 2025

Great staff, rooms clean, smack dab in the center so easy to walk to everything. Really nice breakfast and they hand make espresso and cappuccinos for you for a small fee. Lunch and dinner is also available. There is a terrace on top with insane views that they don't really promote but is awesome. Just go to fourth floor and walk through sitting area and up stairs. Staff very professional and friendly.

Stayed in May 2025

Friendly staff. Helped us out on our airport shuttle.

Stayed in May 2025

Very nice hotel. I was able to store mu luggage with them free of charge when I was on the Inca trail. The staff were very nice and the desk was staffed 24 hours a day. The breakfast was nice with a view of the plaza. I also had my laundry done for a reasonable price and my clothes were delivered to my room in excellent condition.

Stayed in April 2025

The location is everything! Close to everything, I felt i was in the heartbeat of Cusco! The mountain views were amazing, the complimentary breakfast was very good, staff always ready to help and answer any question.

Stayed in April 2025

No complains

Location is amazin and staff is very friendly

Stayed in April 2025

Location, airport pick up, safe, breakfast, super nice staff.

Stayed in March 2025

The hot water in the shower was a little hit and miss. Sometimes I just turn the hot water on and just ok, other times it’s really hot and you need both. One time hot water was quite cool for about 3 mins then got hot. Not a problem, but a little confusing was the free airport transfer from the airport to the hotel. My feedback to the hotel is the instructions need to be clearer. I was aware of the courtesy transport and booked it well ahead of time through Booking messaging when I made my booking. That part was good. What wasn’t good was on the day, I collect my bag at airport, and I can’t see anyone holding my name on a sign or the name of the hotel, there were a lot of taxi guys asking did I want a taxi. I went to airport info desk and asked where do I go, and was told there was no free airport transfer services. At this point I called the hotel and told to go to their person there. I asked where but a little lost in translation on the phone. Anyways, eventually figured out that I needed to leave the airport and go outside and walk a little to you get to the yellow railings and a representative of the hotel is there. Found him and put in a taxi for free.

Started with a free airport transfer to hotel Location of hotel is incredible. It is located right on the Plaza de Armas. So easy to get to everything a tourist needs to get to in Cusco (close to a lot of restaurants, a lot of tours start from the Plaza, just a vibe to be in the Plaza). It was a great way to start or end the day to have breakfast / a drink overlooking the Plaza. The staff really tried to go out of their way to help you. Both ladies on the front desk very friendly and accommodating. The staff at the restaurant also really good. Housekeeping service was very good. Reception even organised for me to have a massage at the hotel, which was excellent. The beds were slightly hard, but still comfortable. The beds had a lot of blankets (which is sometimes needed given the cool conditions in Cusco) and lots of pillows. A bottle of water was provided free each day, and a market is very close but to purchase further water and snacks. Overall a very comfortable stay and I would stay there again if I was ever in Cusco.

Stayed in March 2025

It is noisy but to be expected because of the location.

Helpful staff, location very convenient, the room good, the bed comfortable.

Stayed in February 2025

Free transport from the airport didn’t materialise. Confusion. Better not to offer it. Pleasant compensation😊

Perfect location. Walk everywhere. Nice staff. Excellent room on the second stay, a little cramped on the first and low ceiling meant banged heads. Would stay again.

Stayed in February 2025