Reviews of Libre Hotel, BW Signature Collection by Best Western 3 stars
Av. La Paz 730 Miraflores , Miraflores, 18 Lima, Peru
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Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was wonderful; a great selection of foods. The staff were very attentive, replacing foods that were used up and silverware.
A suggestion for your outdoor sign; Libre, would be to have one higher, hence easier to see at night time.
Hi Mary! Thank you very much for your kind words about our breakfast and team – we’re delighted you enjoyed the variety and service. We also truly appreciate your thoughtful suggestion regarding our outdoor sign. Feedback like yours helps us improve the guest experience, and we will certainly take it into consideration. We look forward to welcoming you back soon! Best regards, Laura Fuentes - Hotel Manager
Hi Mary! Thank you very much for your kind words about our breakfast and team – we’re delighted you enjoyed the variety and service. We also truly appreciate your thoughtful suggestion regarding our outdoor sign. Feedback like yours helps u… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewLocation was good
They asked me for extra money for an early check in while the room was free , and we were from a transatlantic flight coming early in the morning
Hi Panagiotis, Thank you for sharing your feedback with us. We understand how tiring a long transatlantic flight can be, and we’re sorry for any inconvenience this may have caused. Please allow us to explain: early check-in is subject to availability and comes with an additional cost, as many guests request this service, especially during periods of high occupancy. This helps us ensure that rooms are properly prepared and ready for all arrivals. We truly value your understanding and hope to have the opportunity to welcome you back for a more seamless experience. Best regards, Laura Fuentes - Hotel Manager
Hi Panagiotis, Thank you for sharing your feedback with us. We understand how tiring a long transatlantic flight can be, and we’re sorry for any inconvenience this may have caused. Please allow us to explain: early check-in is subject to av… Show more
Reviewed: 21 August 2025 · Stayed in July 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewIt is a very good location in miraflores. There is a close supermarket with a very good selection. The room is big and spacious
We had a room facing the street and it was very noisy, you could hear the cars and all the noise from outside even with the window closed. There could have been a better selection of fruits for breakfast. I paid with 10% more than the price booking showed and this tax was added as a “service fee” - I don’t have a problem with that but I have a problem with the fact that I have asked the proprietary if they add any tax and they said no. And they told me that every hotel in Lima with 3 stars or above will add this tax but it is not true, in Cusco they did not add anything
Hi Diana. Thank you very much for your feedback and for highlighting both the positives and areas where we can improve. Regarding your comment about the taxes, please allow us to clarify: the 10% service charge and the 18% VAT (IGV, applicable only if the guest does not qualify for the tax exemption) are always shown in the booking confirmation for all reservations made through Booking.com. In case the exemption does not apply, the 18% VAT is added upon check-in, as per Peruvian tax regulations. We truly apologize if this was not clear during your stay and appreciate you bringing it to our attention. Your feedback helps us to better communicate this information moving forward. Best regards, Laura Fuentes - Hotel Manager
Hi Diana. Thank you very much for your feedback and for highlighting both the positives and areas where we can improve. Regarding your comment about the taxes, please allow us to clarify: the 10% service charge and the 18% VAT (IGV, applica… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe hotel charged me when I checked in and again when I left. I wouldn't have known if I had not checked my statement. I contacted them, and they said the first charge was just a holding fee. But I double-checked and added up my credit card bill, and I was definitely double-billed. Everything else is very average. Staff are surly, the room is acceptable but non-descript. I was bitten every night by some sort of insect. Wifi is good. Breakfast was fine, but I didn't bother getting out of bed for it after the first night. Location is the only recommending factor. But you are better off staying in a hotel not run by criminals.
Mr. Steven. Thank you for taking the time to share your feedback. We are very sorry for the inconvenience you experienced and would like to clarify the situation regarding the charges. The first amount that appeared on your statement was not an actual charge but a pre-authorization. This is a common hotel practice, where a temporary hold is placed on the credit card as a guarantee. The amount is frozen but not charged, and it is released automatically at check-out. We have carefully reviewed your case in detail and have not found any duplicate payment reflected in our bank accounts. However, if you still see what appears to be a double charge on your statement, please do not hesitate to contact me directly at lfuentes@librehotel.pe so that we can assist you further and resolve this quickly. Please rest assured that we would never intend to overcharge or mislead our guests — the pre-authorization process is simply a standard procedure in hospitality. We truly regret the misunderstanding and appreciate your bringing this to our attention. Laura Fuentes - Hotel Manager
Mr. Steven. Thank you for taking the time to share your feedback. We are very sorry for the inconvenience you experienced and would like to clarify the situation regarding the charges. The first amount that appeared on your statement was no… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewGreat location, comfy bed and delicious breakfast
Nothing
Hi MariaYari. Thank you for your wonderful comments. We are happy to know that you enjoyed your stay at Libre Hotel. Best regards, Laura Fuentes – Hotel Manager
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewHelpful staff with booking taxis to and from locations. Clean modern hotel in a decent location. The room size is on the small side but ok for a short stay. Some good places to eat and drink in the area.
Breakfast could have been better in terms of quality and choice. Room was basic in terms of amenities.
Hi Gavin. hank you for sharing your feedback with us. We’re pleased to hear that you appreciated the assistance of our staff, the cleanliness and modern style of our hotel, as well as the convenient location and nearby dining options. We also take note of your comments regarding the breakfast and room amenities, as this helps us identify areas where we can improve. We truly value your input and hope to welcome you again for an even better experience. Laura Fuentes - Hotel Manager
Hi Gavin. hank you for sharing your feedback with us. We’re pleased to hear that you appreciated the assistance of our staff, the cleanliness and modern style of our hotel, as well as the convenient location and nearby dining options. We al… Show more
Reviewed: 23 July 2025 · Stayed in June 2025
Verified reviewReviewed: 22 July 2025 · Stayed in July 2025
Verified reviewBest value - facility, room, comfort, staff, cleanliness, location. Simple continental breakfast - it does the job. Service to note for - Claudia at the front desk had been great. Very helpful with pretty much every aspect. Thank you.
Room for improvement - restaurant food quality.
Hi Wilfred! We’re glad to know you found excellent value for money at our hotel, and that you appreciated aspects such as the facilities, comfort, cleanliness, and especially the service provided by our team. We’ll be sure to share your kind words with Claudia — she’ll be delighted! We also appreciate your feedback regarding the restaurant food quality. Comments like yours help us continue improving to offer an even better experience. We look forward to welcoming you back very soon! Laura Fuentes - Hotel Manager
Hi Wilfred! We’re glad to know you found excellent value for money at our hotel, and that you appreciated aspects such as the facilities, comfort, cleanliness, and especially the service provided by our team. We’ll be sure to share your kin… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 July 2025 · Stayed in July 2025
Verified reviewEverything was nice, friendly staff
Hi Marielle! Thank you for your wonderful comments. We are happy to know that you enjoyed your stay at Libre Hotel. Best regards, Laura Fuentes – Hotel Manager
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in April 2025
Verified reviewReviewed: 6 July 2025 · Stayed in April 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewGreat little hotel in Miraflores. We only stayed for 1 night, but it was very enjoyable. The room / bathroom was very clean, beds were super comfortable. The hotel is close to the promenade and lots of interesting places to visit. The breakfast was very good. Overall, a great experience
Hi Viorel. Thank you so much for your kind words! We're delighted to hear that you had an enjoyable stay, even if it was just for one night. It's great to know you appreciated the cleanliness, comfort, and our convenient location near the promenade and local attractions. We're also glad you enjoyed the breakfast. We hope to welcome you back for a longer visit next time!Best regards, Laura Fuentes – Hotel Manager
Hi Viorel. Thank you so much for your kind words! We're delighted to hear that you had an enjoyable stay, even if it was just for one night. It's great to know you appreciated the cleanliness, comfort, and our convenient location ne… Show more
Reviewed: 30 June 2025 · Stayed in May 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewIt was clean, comfortable and family friendly
Hi Mia! Thank you so much! We're glad to know you found everything clean, comfortable, and suitable for families. It was a pleasure having you with us! Best regards, Laura Fuentes - Hotel Manager
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in May 2025
Verified reviewReviewed: 14 June 2025 · Stayed in May 2025
Verified review