N/A

The staff was friendly

Stayed in August 2025

The staff (or the main concierge at least) could do with more training in English. The little square in teh centre could be developed into a nice garden but is rather plain at present. The shower was a little weak and very slow with hot water.

Location and rooms absolutely superb. Breakfast excellent.

Stayed in July 2025

We had a small issue with airport pickup thag soyred the first impression, but the staff went above and beyond to make it better.

Genuinely exceptional, boutique 5-star hotel. The staff are all amazing and know you by name. The food and services are amazing.

Stayed in June 2025

Nothing really but it is very very quiet, so not the kind of place that’s buzzy in the evenings if that’s what you’re after.

Beautiful building and space, not that obvious from the street. It’s very quiet and peaceful here and the staff were very helpful when we had any enquiries, they even fixed my backpack when it broke. Had a massage in their spa room, was very relaxing. Dinner was top notch too - thanks to Michel in the restaurant.

Stayed in June 2025

Nothing

Very incredible everything!!!! Massage was outstanding

Stayed in February 2025

I recently had the pleasure of staying at Inkaterra La Casona Relais & Châteaux, and it truly exceeded all my expectations. From the moment we arrived, we were welcomed with warm hospitality, which set the tone for the entire stay. The hotel is a beautiful blend of colonial charm and modern comfort. The interior is tastefully decorated with rich history, showcasing the unique architecture of the historic house while offering all the luxurious amenities one could ask for. The attention to detail in every corner of the property made it feel like a serene sanctuary. Our room was not only spacious but also impeccably clean and comfortable. The bed was plush, and we were able to enjoy restful nights surrounded by peaceful surroundings. The bathrooms were equally impressive, featuring luxurious finishes and all the necessary amenities for a perfect stay. One of the highlights of our experience was the service. The staff at Inkaterra La Casona were exceptional—always attentive, friendly, and eager to ensure our stay was perfect. Whether it was arranging a tour, offering recommendations for local activities, or simply ensuring we had everything we needed, their hospitality made us feel truly valued. Additionally, the location of the hotel was perfect for exploring the stunning city of Cusco. We were able to easily visit the major sights, yet it was a peaceful retreat from the hustle and bustle when we returned. The food at the hotel’s restaurant was another standout. The dishes were expertly prepared, showcasing local ingredients with a contemporary twist. Dining at the hotel was a true culinary delight. Overall, Inkaterra La Casona Relais & Châteaux made our stay in Cusco unforgettable. It is a perfect blend of luxury, history, and exceptional service. I highly recommend this hotel to anyone visiting the area and

Stayed in January 2025

I had the immense pleasure of staying at this charming colonial-style hotel during my recent visit to the city of Cusco. From the moment I crossed its majestic doors, I was embraced by the warm and hospitable atmosphere that characterizes this place. Every corner of the hotel exudes a timeless elegance that harmoniously combines with modern amenities, providing a dreamlike experience. The hotel staff deserves a special mention. Their professionalism and dedication are palpable in every detail, from the impeccable cleanliness of the rooms to the personalized attention in every interaction. Each member of the staff seems to work in perfect harmony, creating an environment of collaboration and excellence that results in a truly memorable experience for guests. I would like to especially thank the reception team, whose cordial and efficient service facilitated my stay from the very first moment. Also, the housekeeping team, whose diligence and meticulousness ensured that each day began in a clean and welcoming environment. Last but not least, the restaurant staff, whose kindness and high-quality cuisine made every meal a true celebration. In summary, my brief stay at this hotel not only met but exceeded all my expectations. I highly recommend this establishment to any traveler seeking a haven of tranquility, luxury, and exceptional service. Daniel & Ewelina ZAPATA

Stayed in December 2024

It was all great and we stayed just few hours so very difficult to tell if something wrong.

Small, cozy, intimate, elegant. A jewel in the heart of the city!

Stayed in November 2024

Nothing!

Absolutely magical property. Every detail was thoughtful, including the sustainable bathroom items. Loved the customized feel of everything and felt very pampered.

Stayed in October 2024

Nothing

It is a charming hotel with a few rooms, all of them are suites. The hotel is located in a beutiful historic building just behind plaza de Armas. The furnishings of the entire hotel are refined, refined and antique and create the atmosphere of noble colonial palaces. The rooms are well-finished in every detail and well-equipped. they combine the charm of the ancient with the comfort of the modern. What makes the difference in this hotel is the attention to detail. for example, in the evening when the room is prepared for the night a hot water bottle is placed in the bed to make the guests find the heated bed, the tea that is offered as a complement every afternoon offers a wide choice of drinks and sweets.

Stayed in August 2024

N/a. It was perfect

A truly exceptional hotel

Stayed in December 2023

A little noisy outside when windows open for fresh air

The property was beautiful and the staff incredibly helpful and friendly.

Stayed in December 2023

Nothing,

Breakfast was great. Our room faced the square so very noisy during the night. Staff very helpful, professional and attended to our needs.

Stayed in September 2023

The pillows were not that comfortable.

The hotel was amazing. We loved everything about it.

Stayed in July 2023

Check out 10 am

Tranquilidad

Stayed in July 2023

we stayed in the plaza suite which is amazing but can get a bit noisy

my favourite hotel n the whole world. stunning property. best location in Cusco. nothing is too much trouble for the excellent staff. really in a class of its own

Stayed in May 2023

Everything was top notch!

Stayed in May 2023

The room and the breakfast was amazin! 10/10

Stayed in April 2023

a bit cold temperature wise and fire place didn’t function well

quiet, well kept historical property, live that it is Peruvian owned and operated

Stayed in March 2023

1. Staff were slow to respond to requests; reception was often unstaffed 2. Room was cold and heating was insufficient to warm the room 3. There were signs to not flush used toilet paper in the toilets - this is not acceptable in a 5-star Relais & Chateaux property 4. In the main guest lounge there was a lovely fireplace which was never lit; the lounge was consistently too cold to relax in

Beautiful building in a great location.

Stayed in June 2025

Noisy, very noisy. There are 11 suites in the hotel with the windows overlook a small courtyard, the light and the music from 6 till 22, hard to sleep even with the closed everything. There are problems with the water flow in the room, very slow. Hot water wasn’t hot but so so warm. We informed about that but unfortunately nothing happen.

Great location, warm attitude from the staff

Stayed in August 2024

Big let down... there was extremely poor housekeeping where used water glasses from the previous night remained unchanged, the bathrooms were left dirty with shampoo bottles open, soap wrappers left in the shower, hair in the bathtub. The hot water bottles were left inside the bed from the night before exactly as we left them in the bed. No laundry bag. This type of house keeping is not expected from an R&C property. This was a two star housekeeping service.

Nice property, well presented and beautifully furnished. Lovely welcome.

Stayed in April 2024

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Stayed in June 2025

There are no comments available for this review

Stayed in April 2025