It hasn’t Netflix or YouTube on the TV.

Location

Stayed in January 2025

The Wi-Fi should be improved.

Stayed in November 2024

the jacuzzi was broken

the bed was comfortable

Stayed in May 2024

I dropped a point for the wifi. It was frustrating at times.

Great hotel. Room was good with a comfy bed. The breakfast was nice. The pool was great for a dip after visiting Tucume pyramids. I could park my motorbike securely inside the front gate. Instant hot water in the shower.

Stayed in April 2024

Had to wait ages for service in the restaurant, room was a little tired. Get rid of the stereo and put in a kettle! They add a whopping 5% to your bill if you want to pay by card

Hotel in a reasonably quiet part of town. Room was OK with good Aircon. On site restaurant and somewhat better than average breakfast buffet

Stayed in December 2023

There were not enough things for breakfast somedays

Stayed in October 2023

The staff was very friendly and helpful. Shirley and the gentleman were very helpful.

Stayed in March 2023

The pool was under renovation.

The staff at the front desk were excellent. So very helpful. Jorge and Shaylee helped with my stay, but also helped to plan excursion to Tucume and a bigger excursion to Chachapoyas. They did an excellent job of helping make my stay easy.

Stayed in March 2023

Swimming pool was not ready to be used. It would have been convenient to kill the heat.

Staff was very kind and helpful. We could also park the car just in front of the hostel entrance, which was very convenient.

Stayed in February 2023

when we arrived the bathroom did not seem to be quite clean. we called and they immediately cleaned it though!

the hotel was really nice, good location, quite nice. breakfast is buffet and there’s a good variety of food

Stayed in January 2023

nothing

Cristobal at reception was great help!

Stayed in August 2025

Terrible experience – avoid this hotel at all costs Our stay here was a complete disaster. When we arrived, we were told there was a double booking for our room, and instead of a proper solution, we had to wait around 20 minutes at reception – no apology, no explanation. The staff was rude and unhelpful from the start. They eventually offered us a so-called “upgrade” to a suite, which turned out to be a completely unused, filthy spare room. • The jacuzzi was broken (which they told us only after we accepted the room), • The toilet had clearly not been cleaned – it was covered in old, yellow pee, • The entire room was full of dust and hadn’t been used in ages – TV cables were unplugged, windows were so dirty you could barely see through them, • The bedsheets were stained and smelled bad, • The room just felt abandoned, not prepared for guests at all. When we brought this up to the staff, they didn’t apologize once. Their only solution was: wait again for another room that “might be ready later,” leave your stuff with us, and don’t go into the city. As if we were the problem. They refused to clean the room while we waited and showed zero understanding or kindness. The entire hotel is outdated and dirty. • The swimming pool looked disgusting – cloudy, unmaintained, and unsafe to use. • For the price you pay, the quality and cleanliness are beyond unacceptable. This place is not worth your money or your time. The staff doesn’t care, and their “solutions” are just ways to move the problem around without actually fixing anything. What they called an “upgrade” was just a dusty storage room with a broken bath. We felt disrespected, disappointed, and honestly shocked that this hotel is still open for bookings. Never again.

Nothing, avoid this hotel at all costs

Stayed in July 2025

No hot water in shower or basin for the 48 hours we stayed, also no plug in basin. There was a whirlpool bath in our bedroom with a broken tap that we were told not to use. Room on 4th with no lift in hotel, breakfast was adequate.

Location was OK

Stayed in May 2025

No hot water in shower is basin and not plug. Unable to shower and husband also unable to shave

Location was OK

Stayed in May 2025

The Pool was not usable because the water was dirty

It was not enough to eat an to drink

Stayed in March 2025

Excelente atencion.

Stayed in August 2024

If you were looking for the worst hotel in Peru - this is it! Rude staff, no hot water, terrible breakfast, no parking (they try to sell you a paid one four blocks from the hotel). The room has a hole in the corridor and onto the street, the street is very noisy! You can hear the neighbors tossing and turning. The staff is trying to charge extra money for everything. Rating 1/10

Nothing to like

Stayed in June 2024

uncomfortable beds, no free parking, noise, no elevator, extra 5% to pay with credit card

Hot water, restaurant food.

Stayed in May 2024

Location and quiet

Stayed in May 2024

In the second property they sent me, the room was way smaller, didn't have city-view, as the one we paid for in the first property. The bathroom was smelling extremely bad, like spoiled water.

Nothing. They switched to a different hotel, without any discount and they wouldn't pay for a cab to the new hotel. We had to pay it ourselves

Stayed in May 2024

Standard room is small but bathroom large.

Breakfast buffet was abundant. Close to park for walking my dog. Pleasant staff.

Stayed in March 2024

very noisy airco, small room

location

Stayed in November 2023

speed when serving at reception

breakfast is a normal buffet.

Stayed in September 2023

I did not find pharmacies or mini markets near the hotel.

Incredible place, the streets near the hotel are very nice and safe.

Stayed in August 2023