First night dinner a total disaster. Super Slow service, no attention to details, wrong dishes …. Despite only a few people eating in restaurant. You have to ask for children Menü, otherwise you pay for over designed dishes your kids won’t eat. We did doesn’t to management and we had a much better experience the second night. They given us the A team for service. Unfortunately the third night was back to average, but not as bad as first night. Super random. Note: if you have special dietary, vegetarians or vegan and / or travel with children this place is difficult. You have to eat at the resort restaurant, at inflated prices and you have no control over what you’ll get. Especially if you are not Spanish speaking , dinning can be very disappointing. It’s not in line with the resort rating and the price tag. Also some staff are friendly others are totally ignorant, borderline rude. Al feels a bit random interns of hospitality and service. Oh and the pool is totally freezing 🥶…. You can only enjoy the smell hot tub really

Nice location, if you want a break from travel and chill. Not much to do nearby, so only book if you want to relax in a hotel complex

Stayed in July 2025

Beautiful property with very comfortable rooms! Staff and service was great, food at the restaurant and bar was delicious.

Stayed in July 2025

Beautiful, very clean, quiet, staff superb

Stayed in August 2025

Everything

Stayed in May 2025

We booked the Lakeview villa for 4 days. The room AC was not working. The provided heaters were inadequate. The bathroom fixtures were loose. The rooms wood planks were not levelled. The breakfast was same on all days with no variety and hence got tired. The beds were bit hard for me

Courteous and helpful staff, clean place, good facilities, nice location. I will stay here again.

Stayed in June 2025

Bar food was ok

The grounds were beautiful surrounded by mountains and peaceful. Concierge was very helpful. Great breakfast.

Stayed in May 2025

Swimming pool wasn't heated.

We really enjoyed this beautiful hotel. We had a beautiful colonial style room with very comfortable beds. The hotel grounds are also very beautifully organized. The breakfast was delicious, we even ate local exotic fruits. The hotel staff is beyond praise. We were very helped during 4 days by the manager Marina Romero in organizing many of our requests. We especially enjoyed the massages done by Yuddina and Kristina in the spa salon. They are incredibly talented masseuses! A huge thank you to them for the fact that we received true relaxation after a busy active day. We recommend this hotel to anyone who wants to spend a luxurious time in Sacred Valley.

Stayed in May 2025

The food was too expensive. I had to ask for the kids menu and the bar menu ( which had other affordable options) were not offered the first night I ordered dinner.

The comfortable beds , the jacuzzi in the room, we also enjoyed the jacuzzi outdoors and the bonfire.

Stayed in May 2025

Everything was amazing. This is my second stay in one year and I want to make it a yearly trip! The staff are lovely, the facilities are great, the setting is stunning and the rooms are gorgeous. There is nothing to fault. Special shout out to the girls at the spa! The treatments are incredible and they are so lovely. Our girls Margot, Yudelina, Cristina, Nairuth, Yesica.

Stayed in May 2025

Its isolated so you need to go into town for any extras

What an oasis outside the town, down a rock road to the huge gates at the entrance, beautiful property, very welcoming, food was excellent, fabulous spa and great service form the staff

Stayed in May 2025

We liked everything but there are a few advices😊Restaurant and bar could be decorated and lighted more « creative ». Just to add some Peruvian colores. Better care about the garden will lift up the place even more! To fix the road to come this beautiful place would be great!

Beautiful place😊

Stayed in April 2025

Location was a bit far from key sites. Food menu could have been better for dinner.

Property was wonderful.

Stayed in March 2025

Nothing

Whats not to like !! This is truly an amazing hotel filled with so much history set in beautiful lush gardens . It has everything you could possibly want . Large gym , amazing spa , swimming pool with hot tub ,a museum and a cinema with popcorn 🍿 . The most friendly and helpful staff who were amazing in every way !!!!!

Stayed in April 2025

The orchidiary was a scam. No orchids.

It was great

Stayed in March 2025

Nothing

The grounds were beautiful, the room was wonderful, and the breakfast was delicious. The staff was extremely helpful and attentive. It is one of the nicest hotel experiences we’ve had!

Stayed in December 2024

There seems to be connectivity issues with booking. A cancelled room wasn't processed, causing an hour delay at check in causing tension and for us to be late for an appt instead of a leisurely process.

Very nice staff

Stayed in January 2025

Such a beautiful property. We had a wonderful stay. The hotel is lovely - serene and calm and the perfect place to stay for Sacred Valley. The gardens are very peaceful and quiet Our room was great - large and really well appointed and very relaxing. The breakfast was fantastic - lots of choice and the Spa was fantastic. The gym is also excellent. The team were all very good but a special mention to Andres, Luis, Wally and Diana who took great care of us and delivered exceptional personalised service. I had a treatment at the Spa with Yesica who was also fantastic .

Stayed in November 2024

Large interesting property.

Stayed in October 2024

Just outstanding

Stayed in August 2024

Everything - Front Office, Housekeeping, Food and Beverage, Spa, Engineering and Landscaping, Security, Kitchen. Every single detail during my stay was incredible. Spa was the best!

Stayed in August 2024

Nothing really.

Beautiful grounds. Rooms are amazing. Huge buffet breakfast.

Stayed in August 2024

Everything

Stayed in August 2024

Everything. An oasis of wellbeing in the Sacred Valley

Stayed in July 2024

Vegetarian options for food are limited. Buffet also has limited selections for vegetarians. Consider including more vegetarian options….not just salads and one or two items.

Location, facilities, staff

Stayed in August 2024