Reviews of Hotel El Panama by Faranda Grand, a member of Radisson Individuals 5 stars
Via España 111, Bella Vista, 507 Panama City, Panama
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Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewThe Staff were very accommodating and friendly. The breakfast was a good selection for the price and we had a good stay overall. I will recommend this hotel to anyone and I will definitely be returning.
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe location
I think we got one of the worst room. Look old.
We are truly sorry to hear that your room did not meet your expectations and that you felt it looked old. This is certainly not the impression we want to leave with our guests. Please be assured that your comments have been shared with our management team so we can take the necessary steps to improve. We sincerely appreciate your feedback and hope you will give us another opportunity to provide you with a better experience in the future.
We are truly sorry to hear that your room did not meet your expectations and that you felt it looked old. This is certainly not the impression we want to leave with our guests. Please be assured that your comments have been shared with our … Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThey had an excellent spread for breakfast. Both american and panamanian . I would love to see labels in english. Most of the times we did not know what the label meant.
The hotel did not have washrags to shower.
Dear Tasha, thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the variety of our breakfast offerings, which reflect both American and Panamanian cuisine. Your suggestion regarding English labels is appreciated, and we will certainly consider this to enhance our guests' experience. We strive to provide a comfortable stay for all our guests, and your comments are invaluable in helping us improve our services. We hope to have the opportunity to welcome you back in the future, where we will continue to work on enhancing our offerings.
Dear Tasha, thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the variety of our breakfast offerings, which reflect both American and Panamanian cuisine. Your suggestion regarding English labels i… Show more
Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewPlease and helpful staff and very clean rooms
The bedroom walls without painting or decor. The bar closed too early.
Dear Mr. Black, thank you for taking the time to share your experience with us. We are pleased to hear that you found our staff to be helpful and that you appreciated the cleanliness of the rooms. Your feedback regarding the decor and the bar hours is valuable, and we will certainly take it into consideration as we strive to enhance our guests' experiences. We hope to have the opportunity to welcome you back in the future, where we aim to provide an even more enjoyable stay.
Dear Mr. Black, thank you for taking the time to share your experience with us. We are pleased to hear that you found our staff to be helpful and that you appreciated the cleanliness of the rooms. Your feedback regarding the decor and the b… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe hotel was in a good location and the uber was pretty cheap. The breakfast was a wide variety.
We were originally in a pretty good room however, we had to be moved due to unforeseen circumstances next door and was placed in a way smaller room with no views. No iron in room. No adequately supplied with hotel toiletries.
Dear Nurse, thank you for taking the time to share your experience. We are pleased to hear that you enjoyed our convenient location and the variety offered at breakfast. Your feedback regarding the room change and amenities has been noted, and we will certainly address these aspects to enhance our guests' comfort. We appreciate your understanding and hope to have the opportunity to welcome you back in the future, ensuring an even better stay. Thank you once again for your valuable comments.
Dear Nurse, thank you for taking the time to share your experience. We are pleased to hear that you enjoyed our convenient location and the variety offered at breakfast. Your feedback regarding the room change and amenities has been noted, … Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewThe breakfast and the facility were amazing
Dear De Gale, thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our breakfast and found our facilities to be amazing. Your satisfaction is our top priority, and it is rewarding to know that we met your expectations during your stay. We hope to have the pleasure of welcoming you back in the future, where we will strive to provide you with another exceptional experience. Thank you once again for your kind words.
Dear De Gale, thank you very much for your wonderful feedback. We are delighted to hear that you enjoyed our breakfast and found our facilities to be amazing. Your satisfaction is our top priority, and it is rewarding to know that we met yo… Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewThe hotel is centrally located and has a metro station close by. Rooms are spacious and clean. Breakfast was included and was very good. Enjoyed the omelette station and variety of fresh fruits. Nice for a weekend getaway.
Dear Tom, thank you for taking the time to share your experience. We are pleased to hear that you appreciated our central location and the spacious, clean rooms. It is wonderful to know that you enjoyed the breakfast, particularly the omelette station and the variety of fresh fruits. Your feedback is invaluable to us, and we will continue to strive for excellence in all aspects of our service. We hope to have the pleasure of welcoming you back for another enjoyable weekend getaway in the future.
Dear Tom, thank you for taking the time to share your experience. We are pleased to hear that you appreciated our central location and the spacious, clean rooms. It is wonderful to know that you enjoyed the breakfast, particularly the omele… Show more
Reviewed: 22 August 2025 · Stayed in July 2025
Verified reviewbad food bad service,charged my credit card for other room
Dear WUJUN, thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Your comments regarding the service and billing issues are taken very seriously, and we will address them with our team to ensure that we improve our operations. We value your input as it helps us to enhance our guest experience. We hope you might consider giving us another opportunity in the future to provide you with the quality service that we strive to deliver. Thank you once again for your valuable insights.
Dear WUJUN, thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Your comments regarding the service and billing issues are taken very seriously, and we will a… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewThe breakfast was great. The pool was nice. The room was not my type. i thought the room would have been open air, with a porch and view to the pool or something. The room felt closed in.
The room was big but no outdoor space.
Hello Jonini! Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed the breakfast and our pool area. We’re sorry that the room setup did not meet your expectations. While some of our rooms are more enclosed, we also offer options with outdoor spaces and views, and we’d be happy to assist you in selecting one that better fits your preferences for a future stay. We appreciate your comments, as they help us improve the experience for all our guests, and we hope to welcome you back again.
Hello Jonini! Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed the breakfast and our pool area. We’re sorry that the room setup did not meet your expectations. While some of our rooms are more enclosed, we al… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewWow! Great customer service. Comfortable beds, large rooms. Location is perfect! Next to everything and easy transportation access. Different breakfast options each morning. We were so pleased with this experience!
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Dear Sonia, thank you very much for your wonderful review. We are delighted to hear that you enjoyed our customer service, comfortable beds, and spacious rooms. It is gratifying to know that our location was convenient for you and that you appreciated the variety of breakfast options we offer each morning. Your satisfaction is our top priority, and we are thrilled that your experience met your expectations. We look forward to welcoming you back in the future for another enjoyable stay.
Dear Sonia, thank you very much for your wonderful review. We are delighted to hear that you enjoyed our customer service, comfortable beds, and spacious rooms. It is gratifying to know that our location was convenient for you and that you … Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewCabanas were on first floor
Na
Dear Mr. Aquilino M, thank you very much for taking the time to share your experience. We are delighted to hear that we were able to accommodate your request and place your two rooms next to each other. It is always our goal to ensure that our guests have a comfortable and enjoyable stay. We appreciate your positive feedback regarding the cabanas on the first floor. Your satisfaction is our priority, and we look forward to welcoming you back in the future for another memorable stay.
Dear Mr. Aquilino M, thank you very much for taking the time to share your experience. We are delighted to hear that we were able to accommodate your request and place your two rooms next to each other. It is always our goal to ensure that … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewBreakfast went well.
No ventilation for fresh air into the room.
Dear Guest, thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the breakfast during your stay. Your comments regarding the room ventilation have been noted, and we appreciate your insights as they help us to identify areas for improvement. We are committed to enhancing our services and ensuring a more comfortable experience for all our guests. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.
Dear Guest, thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the breakfast during your stay. Your comments regarding the room ventilation have been noted, and we appreciate your insights as they … Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in July 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe location and ambience . Everything
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Dear Margaret, thank you for taking the time to share your experience with us. We are delighted to hear that you found our location and ambience to be excellent for celebrating your birthday. Your feedback is invaluable, and we are committed to ensuring that every guest has a memorable stay. We hope to have the pleasure of welcoming you back in the future, where we can strive to exceed your expectations even further. Thank you once again for your kind words.
Dear Margaret, thank you for taking the time to share your experience with us. We are delighted to hear that you found our location and ambience to be excellent for celebrating your birthday. Your feedback is invaluable, and we are committe… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe location of the hotel is convenient!
Worst Hotel Experience Ever – Avoid at All Costs Staying at *El Panana Hotel* was one of the worst travel experiences I’ve ever had. The rooms we reserved weren’t even available on the first night, and there was no proper explanation or apology. Total disorganization. The door locks didn’t work. putting our safety at risk. The AC and lights were faulty, constantly cutting out, and the entire place felt dirty and neglected. It's clear there’s no proper maintenance or care for guest comfort. This hotel was a complete disaster from start to finish. It was stressful, uncomfortable, and unacceptable on every level. I would never stay here again and strongly advise others to stay away.
Dear Amrita, thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Your comments regarding the organization and maintenance of our facilities are concerning, and we take them very seriously. Please be assured that we are committed to addressing these issues to enhance the comfort and safety of our guests. We appreciate your input as it helps us to improve our services. We hope you might consider giving us another opportunity in the future to provide you with a better experience.
Dear Amrita, thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Your comments regarding the organization and maintenance of our facilities are concerning, an… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThere were a few note-worthy things about the hotel that made my trip enjoyable. Those are the excellent variety of breakfast options, the politeness and diligence of the staff, the convenience in location, and the overall cleanliness and architecture of the hotel.
The only drawback during my stay at Hotel El Panama by Faranda was the faulty bathroom drain pipe. While I will commend the staff for trying to resolve the issue, the problem was ultimately left unchanged.
Dear Janáye, thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the variety of breakfast options, the politeness and diligence of our staff, as well as the convenience of our location and the overall cleanliness and architecture of the hotel. Your feedback is invaluable, and we appreciate your commendation of our team’s efforts. We will certainly address the concerns you raised to ensure a more seamless experience for our guests in the future. We look forward to welcoming you back and providing you with an even more enjoyable stay.
Dear Janáye, thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the variety of breakfast options, the politeness and diligence of our staff, as well as the convenience of our location a… Show more
Reviewed: 28 July 2025 · Stayed in July 2025
Verified review