Opiniones del Casa de Mono Bocas

We’re sorry to hear you were dissatisfied, but it’s important to clarify the context for future guests. You requested to cancel your reservation outside the cancellation window, and when that wasn’t possible due to our clearly stated policy, this review followed. Throughout your stay, our team was onsite and available during the day, but you chose to only communicate with us via text. When you requested an extra blanket—during an extremely warm period—you did so at 9 PM, after we had already left for the day. We brought it first thing the following morning. This was not a typical guest experience. Unfortunately, your room was left with serious damage, including a mattress that had been urinated on and could not be salvaged. Despite this, we treated you with respect and did our best to accommodate your needs, even while facing consistent rudeness toward several staff members and myself personally. To clarify a few points: • We are transparent in our listing that this is a guesthouse-style villa with private rooms, not a standalone house. • Daily cleaning is not provided considering this is a guesthouse not a hotel, however we did do a refresh and change of linens for you upon your request during your 3 night stay • Breakfast is offered at several nearby restaurants and forms part of the experience, this is clearly explained in our listing and welcome materials. However you never purchased breakfast so was unable to enjoy the experience we offer • Our guest support is designed to balance privacy and independence with availability—we are always nearby during the day and highly responsive via message. We always welcome respectful feedback and go out of our way to provide a warm, comfortable stay. But we will also speak up when a review omits key facts and unfairly misrepresents the experience.

We’re sorry to hear you were dissatisfied, but it’s important to clarify the context for future guests. You requested to cancel your reservation outside the cancellation window, and when that wasn’t possible due to our clearly stated polic… Mostrar más