Reviews of Sheraton Oman Hotel 5 stars
Ruwi - P.O. Box 3260 , 112 Muscat, Oman
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewWe had a truly wonderful stay. From the moment we arrived, the staff made us feel welcome and cared for. The breakfast experience was a highlight of our mornings; the entire team was attentive, but Mouhammed and Agnes stood out with their warmth and genuine hospitality, especially with our 4-year-old daughter. Room service was excellent as well, and we want to especially thank Abbas for his helpfulness and assistance throughout our stay. The concierge service also went above and beyond. The Concierge Manager Assistant and Miss Abeer not only helped us with recommendations and city arrangements but also assisted us with resolving a parking fine, something we deeply appreciated, as it shows how much they care about their guests’ comfort beyond the hotel itself. Many thanks.
Nothing to highlight
Dear Hafsa, Thank you very much for sharing such wonderful feedback about your stay with us. We are delighted to know that you and your family felt so welcome and well cared for from the moment you arrived. It is a pleasure to hear that our breakfast team, especially Mouhammed and Agnes, made your mornings memorable and that Abbas provided excellent assistance with room service. We are also very pleased that our concierge team, including the Concierge Manager Assistant and Miss Abeer, were able to support you not only with recommendations and arrangements but also with resolving your parking fine—demonstrating our commitment to caring for our guests beyond the hotel itself. Your kind words mean a great deal to us, and we will be sure to share your appreciation with all the colleagues you mentioned. We look forward to welcoming you and your family back for another excellent experience in the near future. Warm regards, Rejin Thomas Hotel Manager Sheraton Oman Hotel
Dear Hafsa, Thank you very much for sharing such wonderful feedback about your stay with us. We are delighted to know that you and your family felt so welcome and well cared for from the moment you arrived. It is a pleasure to hear that ou… Show more
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in August 2025
Verified reviewThe staff were so so nice. The gym was beautiful and well equipped. Kept our bags for us when we travelled to Saudi for a few days. We were going to leave before breakfast time on check out day but they prepared takeaway breakfast for us and delivered to hotel. Cannot complain so so helpful
Dear Mariam, Thank you very much for your wonderful feedback. We are delighted to know that you enjoyed our gym facilities, appreciated the assistance from our team, and that our takeaway breakfast made your early departure more comfortable. It was our pleasure to look after your luggage and ensure your stay was as smooth as possible. We truly value your kind words about our staff’s helpfulness, and we look forward to welcoming you back for another enjoyable stay. Warm regards, Rejin Thomas Hotel Manager Sheraton Oman Hotel
Dear Mariam, Thank you very much for your wonderful feedback. We are delighted to know that you enjoyed our gym facilities, appreciated the assistance from our team, and that our takeaway breakfast made your early departure more comfortabl… Show more
Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewBreakfast was very ordinary much below expectations. The spread could have been much better.
Non availability of Falafel and proper Arabic choices.
Dear Vaidy, Thank you for sharing your feedback with us. We are glad to hear that you were able to enjoy a comfortable rest during your stay. At the same time, we sincerely regret that our breakfast selection did not meet your expectations, particularly with regard to falafel and Arabic options. Your comments are very valuable to us, and we will review them with our culinary team to explore ways of enhancing the variety and authenticity of our offerings. We truly appreciate your input and hope to have the opportunity to serve you better on your next visit. Warm regards, Rejin Thomas Hotel Manager Sheraton Oman Hotel
Dear Vaidy, Thank you for sharing your feedback with us. We are glad to hear that you were able to enjoy a comfortable rest during your stay. At the same time, we sincerely regret that our breakfast selection did not meet your expectations… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewAsked for Early Check in- Got it Requested for Late Check out - Got it Special thanks to Ms. Abeer at the front desk for her support and services.
Dear Rahul, Thank you very much for your kind words and for sharing your experience with us. We are delighted to hear that your requests for early check-in and late check-out were met and that Ms. Abeer was able to provide you with excellent service. Your feedback is truly appreciated and will be shared with our team. We look forward to welcoming you back for another memorable stay at Warm regards, Rejin Thomas Hotel Manager Sheraton Oman Hotel
Dear Rahul, Thank you very much for your kind words and for sharing your experience with us. We are delighted to hear that your requests for early check-in and late check-out were met and that Ms. Abeer was able to provide you with excelle… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewCleanliness
The location is far from everything. I booked a business meeting here otherwise it is very far from the city and all the attractions.
Dear Madani Bakhsh, Thank you for sharing your feedback with us. We are delighted to hear that you were satisfied with the cleanliness of your room. We also appreciate your honest comments regarding our location. While our hotel offers a peaceful and comfortable stay, we understand that being close to the city’s main attractions is important for some guests. Your feedback is valuable and will be taken into consideration as we continuously look to improve our guest experience. We hope to welcome you again and provide an even better stay in the future. Warm regards, Rejin Thomas Hotel Manager Sheraton Oman Hotel
Dear Madani Bakhsh, Thank you for sharing your feedback with us. We are delighted to hear that you were satisfied with the cleanliness of your room. We also appreciate your honest comments regarding our location. While our hotel offers a p… Show more
Reviewed: 27 August 2025 · Stayed in May 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewExcellent hospitality, very professional service, and staff, friendly Very good Breakfast
Dear Emarati, Thank you so much for your wonderful feedback. We are delighted to hear that you enjoyed our hospitality, professional service, and the friendliness of our team. It is also great to know that our breakfast made a positive impression on your stay. Your kind words will be shared with the team, and we look forward to welcoming you back again soon. Warm regards, Rejin Thomas Hotel Manager Sheraton Oman Hotel
Dear Emarati, Thank you so much for your wonderful feedback. We are delighted to hear that you enjoyed our hospitality, professional service, and the friendliness of our team. It is also great to know that our breakfast made a positive imp… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewStaff are friendly , welcoming and professional
The dinner buffet was disappointing as well as options of food are minimal and doesn’t meet hotel status and rating
Dear Nadim, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed your family getaway and that our staff’s friendliness, warm welcome, and professionalism made a positive impression on your stay. At the same time, we regret to learn that the dinner buffet did not meet your expectations. Please accept our sincere apologies, and rest assured that your comments have been shared with our culinary team as we continue to improve the variety and quality of our offerings. We truly value your input and hope to have the opportunity to welcome you and your family back for an even better experience in the future. Warm regards, Rejin Thomas Hotel Manager Sheraton Oman Hotel
Dear Nadim, Thank you for sharing your feedback with us. We are pleased to hear that you enjoyed your family getaway and that our staff’s friendliness, warm welcome, and professionalism made a positive impression on your stay. At the same … Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewMy stay at the Sheraton Oman Hotel was excellent. The room was very clean and relaxing. The hotel staff were extremely polite and helpful. The breakfast was diverse and delicious. The pool, spa, and fitness facilities were excellent. It had a very welcoming and family-friendly environment.
Dear Hossein, Thank you for your excellent feedback. We’re delighted to hear that you enjoyed your stay with us, from the clean and relaxing room to our diverse breakfast, pool, spa, and fitness facilities. It’s especially rewarding to know our team’s politeness and hospitality made you feel welcome, and that you found the environment family-friendly. We truly appreciate your kind words and look forward to welcoming you back to Sheraton Oman for another wonderful stay. Warm regards, Rejin Thomas Hotel Manager Sheraton Oman Hotel
Dear Hossein, Thank you for your excellent feedback. We’re delighted to hear that you enjoyed your stay with us, from the clean and relaxing room to our diverse breakfast, pool, spa, and fitness facilities. It’s especially rewarding to kno… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewLocation, clean and comfortable
Dear Amal, Thank you for sharing your kind feedback. We’re delighted to hear that Mohammed made you feel so welcome with his warmth and professional service. It’s also wonderful to know you enjoyed our convenient location as well as the clean and comfortable environment. We truly appreciate your comments and look forward to welcoming you back to Sheraton Oman soon. Warm regards, Rejin Thomas Hotel Manager Sheraton Oman Hotel
Dear Amal, Thank you for sharing your kind feedback. We’re delighted to hear that Mohammed made you feel so welcome with his warmth and professional service. It’s also wonderful to know you enjoyed our convenient location as well as the cl… Show more
Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewAmazing location it was like at the top.
Nothing to complain about.
Dear Santosh, Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed our exceptional hospitality and the warm service from our reception, housekeeping, and management teams. It’s also great to know you loved our amazing location. We truly appreciate your kind words and look forward to welcoming you back to Sheraton Oman for another memorable stay. Warm regards, Rejin Thomas Hotel Manager Sheraton Oman Hotel
Dear Santosh, Thank you for your wonderful feedback. We’re delighted to hear that you enjoyed our exceptional hospitality and the warm service from our reception, housekeeping, and management teams. It’s also great to know you loved our am… Show more
Reviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 15 August 2025 · Stayed in June 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified review"A heartfelt thank you to all the breakfast and dinner staff at Sheraton Oman for making my stay unforgettable. The food was outstanding — fresh, flavorful, and beautifully presented every time. The hospitality and service were exceptional, with warm smiles and genuine care from the whole team. Every meal felt special, and I truly appreciated the attention to detail and the welcoming atmosphere. You are an amazing team — keep up the great work!" My gratitude also goes to the housekeeping staff for keeping my room spotless and comfortable throughout my stay; your hard work and attention to detail were truly appreciated. And a special thanks to the reception team for their friendly smiles, professionalism, and willingness to help with anything at any time. You are all an amazing team, and your dedication made my stay unforgettable."
Dear Dr. Mustafa E, Thank you so much for your wonderful and heartfelt feedback. We are truly delighted to know that every part of your stay—from dining to housekeeping to our reception team—made such a positive impression and created unforgettable memories for you. Your kind words about our food, service, and the genuine care shown by our team mean the world to us. It is especially rewarding to hear that our colleagues across different departments contributed to making your experience special. We will be sure to share your compliments with the breakfast and dinner staff, housekeeping, and reception teams, as recognition like this inspires them to continue delivering exceptional service with pride. We are grateful for your appreciation and look forward to welcoming you back to Sheraton Oman for another memorable stay. Warm regards, Rejin Thomas Hotel Manager Sheraton Oman Hotel
Dear Dr. Mustafa E, Thank you so much for your wonderful and heartfelt feedback. We are truly delighted to know that every part of your stay—from dining to housekeeping to our reception team—made such a positive impression and created unfo… Show more
Reviewed: 14 August 2025 · Stayed in July 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewComfort zone
Nothing
Dear Adel, Thank you for your kind words. We’re delighted to know your vacation with us was wonderful and memorable, and that you felt comfortable throughout your stay. We look forward to welcoming you back for another relaxing experience soon! Warm regards, Rejin Thomas Hotel Manager Sheraton Oman Hotel
Dear Adel, Thank you for your kind words. We’re delighted to know your vacation with us was wonderful and memorable, and that you felt comfortable throughout your stay. We look forward to welcoming you back for another relaxing experience … Show more
Reviewed: 14 August 2025 · Stayed in August 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in July 2025
Verified reviewclean, helpful staff, breakfast great, swimming pool accommodate kids and adults, gym properly equipped, room size is adequate, many parking spaces
nothing
Dear Ahmed, Thank you for your wonderful feedback! We are delighted to hear that you and your family enjoyed your stay with us, especially our clean facilities, friendly staff, delicious breakfast, and family-friendly swimming pool. It’s great to know you appreciated our well-equipped gym, comfortable rooms, and ample parking spaces. Your kind words motivate our team to keep delivering the best experience for all our guests. We look forward to welcoming you and your family back again soon! Warm regards, Rejin Thomas Hotel Manager Sheraton Oman Hotel
Dear Ahmed, Thank you for your wonderful feedback! We are delighted to hear that you and your family enjoyed your stay with us, especially our clean facilities, friendly staff, delicious breakfast, and family-friendly swimming pool. It’s g… Show more
Reviewed: 11 August 2025 · Stayed in August 2025
Verified review