Reviews of Mercure Muscat 4 stars
PO Box 65 Dohat Al Adab Street AL KHUWAIR Dist, 133 Muscat, Oman
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 4 September 2025 · Stayed in August 2025
Verified reviewVery nice Hotel
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in June 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in June 2025
Verified reviewNot much
Unable to use other taxis from the hotel…had to walk outside of hotel lobby to be pick up.Never experience anything like this in other hotels
Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe Stay was good. Hotel was nice, It was clean and comfortable.
Reaching out to Room service was not easy, Plus they gave me Fish n Chips without the mentioned dips on the menu i.e. Tartar and Sweet chili, Instead they Gave me Ketchup and Mayonnaise. Nobody was available to get on a call once they delivered my order and took the payment.
Reviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewExcellent
Excellent
Dear Abdul Rahman , Thank you for your excellent feedback! We’re delighted to hear that you had a great experience and that Nooh made such a positive impression while welcoming you. Your kind words will be shared with him and the team. We look forward to welcoming you back soon. Best regards,
Dear Abdul Rahman , Thank you for your excellent feedback! We’re delighted to hear that you had a great experience and that Nooh made such a positive impression while welcoming you. Your kind words will be shared with him and the team. We … Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewLocation and comfort
Less facilities to relax outside
Dear Guest , Thank you for sharing your feedback with us. We are pleased to know that you enjoyed the comfort of your stay and our convenient location. We also appreciate your comment regarding outdoor relaxation facilities. Your input is valuable, and we will certainly take it into consideration as we continue to enhance our guest experience. We look forward to welcoming you back again soon. Best regards,
Dear Guest , Thank you for sharing your feedback with us. We are pleased to know that you enjoyed the comfort of your stay and our convenient location. We also appreciate your comment regarding outdoor relaxation facilities. Your input is … Show more
Reviewed: 31 August 2025 · Stayed in July 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewI liked renovated facilities and staff
Next to me there guests that made a lot of noice during the night, they talked until 6 am loudly. so they disturbed my sleep
Dear Elina , Thank you very much for sharing your feedback with us. We are delighted to know that you enjoyed our spacious rooms, newly renovated facilities, breakfast, and the service provided by our reception team. Your kind words are greatly appreciated. We are truly sorry to hear about the disturbance you experienced from other guests during the night. Please rest assured that your comfort is very important to us, and our team will take extra care to address such situations promptly in the future to ensure a more restful stay. We hope to have the pleasure of welcoming you back again soon for an even more enjoyable experience. Best regards,
Dear Elina , Thank you very much for sharing your feedback with us. We are delighted to know that you enjoyed our spacious rooms, newly renovated facilities, breakfast, and the service provided by our reception team. Your kind words are gre… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewNew hotel, clean and quiet location. Staff are very supportive and great breakfast. Large swimming pool. good size of rooms. Value for money.
No lifeguard at swiming pool. This is not safe!
Dear Ishaq , Thank you for taking the time to share your detailed feedback. We are pleased to know that you appreciated our clean and quiet location, supportive team, breakfast, spacious rooms, and swimming pool, and that you found our hotel to be of good value. We also sincerely appreciate your constructive comment regarding the lifeguard service at the swimming pool. Your concern is very valid, and guest safety is always our top priority. We are reviewing this matter carefully and will take the necessary measures to enhance safety for all our valued guests. We look forward to welcoming you back soon and ensuring your next stay is even more enjoyable. Best regards,
Dear Ishaq , Thank you for taking the time to share your detailed feedback. We are pleased to know that you appreciated our clean and quiet location, supportive team, breakfast, spacious rooms, and swimming pool, and that you found our hote… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewGreat & New ,,, everything is more than excellent ,, very nice team especially Mr. Sheref the manager of hotel and Mr. Ehsan All team very cooperative and helpful also receptionist and room service was very active and fast response
Dear Ahmed , Thank you so much for your wonderful feedback and kind words about your stay with us. We are delighted to hear that you found everything more than excellent and that our team contributed positively to your experience. Your special recognition of Mr. Sheref, Mr. Ehsan, our reception, and room service teams is truly appreciated. We will be sure to share your compliments with them, as it will serve as great motivation to continue delivering excellent service. We look forward to welcoming you back soon for another enjoyable stay. Best regards,
Dear Ahmed , Thank you so much for your wonderful feedback and kind words about your stay with us. We are delighted to hear that you found everything more than excellent and that our team contributed positively to your experience. Your spe… Show more
Reviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 August 2025 · Stayed in August 2025
Verified reviewVery spacious and accessible to malls
The food in breakfast buffet
Dear John , Thank you so much for your kind words! We’re delighted to know you enjoyed your short vacation with us and found the stay spacious and conveniently located near the malls. We’re also happy you had the chance to experience our breakfast buffet. Your feedback means a lot to us, and we look forward to welcoming you again for another enjoyable stay.
Dear John , Thank you so much for your kind words! We’re delighted to know you enjoyed your short vacation with us and found the stay spacious and conveniently located near the malls. We’re also happy you had the chance to experience our br… Show more
Reviewed: 25 August 2025 · Stayed in June 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewBudget Hotel, staff was welcoming.
No smart Tv for kids.
Dear Swapnil , Thank you for taking the time to share your experience. We’re happy to hear you felt welcomed by our staff, as we always strive to provide warm and friendly service. We also appreciate your feedback regarding the TV amenities — it’s valuable input that we’ll take into consideration as we look for ways to enhance our guests’ stay, especially for families with children. We hope to welcome you back again soon.
Dear Swapnil , Thank you for taking the time to share your experience. We’re happy to hear you felt welcomed by our staff, as we always strive to provide warm and friendly service. We also appreciate your feedback regarding the TV amenities… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified review