Reviews of Kempinski Hotel Muscat 5 stars
Street 6 335 Al Mouj,, Muscat, Oman
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Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in September 2025
Verified reviewThe ambience and setting of the place are truly remarkable, A world class hotel suited to all needs. The staff are attentive and welcoming along with the amazing facilities throughout the hotel, making this place a dream stay. I thoroughly enjoyed breakfast every morning as well as my spa experience making use of the suana, jacuzzi, and steam room then a massage. I had a hot stone massage and felt brand new after. Special thanks to the therapist jaziwa
N/a
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewStaff were superb! Friendly and caring, especially Abbas Yahya. They even extended my check-out time by 3hr, which gave me more time to enjoy the hotel facilities as my flight was booked late afternoon.
The massage at the spa was disappointing. The therapist did not review or follow the requirements I had noted in the intake form before the treatment. For the price charged, I expected better quality — I’ve had more attentive massages elsewhere for less to be honest. To their credit, the spa manager did call the same day to offer a complimentary 30-minute massage, but unfortunately I was already on my way to the airport and couldn’t take it up.
Dear Ferdaus, We sincerely appreciate you sharing your feedback on your recent stay. We are so pleased to learn that we were able to exceed your expectations, especially concerning the genuine hospitality and professionalism of our team who even extended your check-out time. Your comments have a significant positive impact on our team. We will be sure to pass on your appreciation to the entire team, and directly to Abbas Yahya, as such positive reinforcement is invaluable. However, we are genuinely concerned to read about your spa experience. On this occasion, your feedback has indicated that we unfortunately fell below the usual standards of service and quality that we strive to maintain. We sincerely appreciate you taking the time to share your comments and observations, and I would like to apologize for the disappointment you faced with your massage. Please be assured that your comments have been well noted and will be discussed with the Spa management in order to implement measures of improvement. We anticipate the pleasure of welcoming you back to Kempinski Hotel Muscat for another visit where we aim to provide an even more memorable experience that reflects our true commitment to hospitality. Sincerely, Carmen Venter Quality Manager
Dear Ferdaus, We sincerely appreciate you sharing your feedback on your recent stay. We are so pleased to learn that we were able to exceed your expectations, especially concerning the genuine hospitality and professionalism of our team w… Show more
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewThe best hotel that we experienced
Dear Sadrodin, We sincerely appreciate you sharing your feedback on your recent stay. We are so pleased to learn that we were able to exceed your expectations, especially concerning your kind words that we are the best hotel you have experienced. Your comments have a significant positive impact on our team. We will be sure to pass on your appreciation to the entire team, as such positive reinforcement is invaluable. We anticipate the pleasure of welcoming you back to Kempinski Hotel Muscat for another visit where we aim to provide an even more memorable experience. Sincerely, Carmen Venter Quality Manager
Dear Sadrodin, We sincerely appreciate you sharing your feedback on your recent stay. We are so pleased to learn that we were able to exceed your expectations, especially concerning your kind words that we are the best hotel you have expe… Show more
Reviewed: 29 August 2025 · Stayed in August 2025
Verified reviewFriendly staff. Room very nice Staff top class 10/10
Nothing
Dear Mohammed, Thank you for taking the time to share your valuable feedback following your recent visit. It brings us immense joy to know that your experience exceeded what you anticipated, particularly regarding our friendly and top-class team and the very nice room. It is wonderful to hear that you rated our team so highly, as this truly reflects our commitment to excellence. Your positive comments will be shared with our dedicated team, as this feedback serves as a significant motivator in our continuous pursuit of excellence. We look forward with anticipation to the opportunity of welcoming you back to Kempinski Hotel Muscat for another exceptional experience. Sincerely, Carmen Venter Quality Manager
Dear Mohammed, Thank you for taking the time to share your valuable feedback following your recent visit. It brings us immense joy to know that your experience exceeded what you anticipated, particularly regarding our friendly and top-cla… Show more
Reviewed: 28 August 2025 · Stayed in June 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewMy recent stay at the hotel was excellent. The location is ideal, making it easy to explore the area. The staff were outstanding — attentive, friendly, and always ready to help with a smile. Everything about my stay was smooth and comfortable. I would gladly recommend this hotel and look forward to returning.
Nothing
Dear Shani, Thank you for taking the time to share your valuable feedback following your recent visit. It brings us immense joy to know that your experience was excellent and that it exceeded what you anticipated. We are particularly pleased to hear your comments regarding our ideal location and the outstanding team who were so attentive and friendly. Your positive comments will be shared with our dedicated team, as this feedback serves as a significant motivator in our continuous pursuit of excellence. We look forward with anticipation to the opportunity of welcoming you back to Kempinski Hotel Muscat for another exceptional experience. Sincerely, Carmen Venter Quality Manager
Dear Shani, Thank you for taking the time to share your valuable feedback following your recent visit. It brings us immense joy to know that your experience was excellent and that it exceeded what you anticipated. We are particularly plea… Show more
Reviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewA beautiful property with excellent beach front and lovely pools.
The location is not great, too far from town and the Souq but good if you want to be near the airport.
Dear Janet, Thank you for taking the time to share your valuable feedback following your recent visit. It brings us immense joy to know that your experience exceeded what you anticipated, particularly regarding our beautiful property, excellent beachfront, and lovely pools. We are glad that you appreciated the serene and relaxing environment we strive to provide. At the same time we appreciate your constructive feedback and suggestions on the areas of improvement. Your positive comments will be shared with our dedicated team, as this feedback serves as a significant motivator in our continuous pursuit of excellence. We look forward with anticipation to the opportunity of welcoming you back to Kempinski Hotel Muscat for another exceptional experience. Sincerely, Carmen Venter Quality Manager
Dear Janet, Thank you for taking the time to share your valuable feedback following your recent visit. It brings us immense joy to know that your experience exceeded what you anticipated, particularly regarding our beautiful property, exc… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewEvery thing good
One staff during breakfast she asked me. Have u eat egg before she ease rude
Dear Eiman, We sincerely appreciate you sharing your feedback on your recent stay. We are so pleased to learn that we were able to exceed your expectations in many aspects of your stay. Your positive feedback has a significant impact on our team. We would like to take this opportunity to sincerely apologize for the unfortunate experience you encountered during your stay. I have shared your comments with the relevant team members, and adequate training in these areas will be carried out to avoid future recurrences. We will be sure to pass on your appreciation to the entire team for the overall positive experience. We value your feedback and will use it to improve. We anticipate the pleasure of welcoming you back to Kempinski Hotel Muscat for another visit where we aim to provide an even more memorable and exceptional experience. Sincerely, Carmen Venter Quality Manager
Dear Eiman, We sincerely appreciate you sharing your feedback on your recent stay. We are so pleased to learn that we were able to exceed your expectations in many aspects of your stay. Your positive feedback has a significant impact on o… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified reviewSpacious and clean
Dear Abdur Rehman, Thank you for your valuable feedback. We are thrilled to hear that your experience with us exceeded your expectations, particularly regarding the spaciousness and cleanliness of our facilities. Your kind words will be shared with the team, as this positive feedback is greatly appreciated and encourages us all. We look forward to welcoming you back to Kempinski Hotel Muscat soon for another exceptional stay. Sincerely, Carmen Venter Quality Manager
Dear Abdur Rehman, Thank you for your valuable feedback. We are thrilled to hear that your experience with us exceeded your expectations, particularly regarding the spaciousness and cleanliness of our facilities. Your kind words will be … Show more
Reviewed: 23 August 2025 · Stayed in July 2025
Verified reviewReviewed: 22 August 2025 · Stayed in August 2025
Verified reviewReviewed: 21 August 2025 · Stayed in August 2025
Verified reviewExcellent customer service 👌🏻 I enjoyed my stay
Dear Manel, We sincerely appreciate you sharing your feedback on your recent stay. We are so pleased to learn that we were able to exceed your expectations, especially concerning the excellent customer service you received. It brings us great joy to know that you enjoyed your stay so much. Your comments have a significant positive impact on our team. We will be sure to pass on your appreciation to the entire team, as such positive reinforcement is invaluable. We anticipate the pleasure of welcoming you back to Kempinski Hotel Muscat for another visit where we aim to provide an even more memorable experience. Sincerely, Carmen Venter Quality Manager
Dear Manel, We sincerely appreciate you sharing your feedback on your recent stay. We are so pleased to learn that we were able to exceed your expectations, especially concerning the excellent customer service you received. It brings us g… Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewReviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewLocation / Cleanliness / Breakfast / Everything
Everything
Dear Valued Guest, Thank you for taking the time to share your valuable feedback following your recent visit. It brings us immense joy to know that your experience exceeded what you anticipated, particularly regarding the location, cleanliness, and breakfast. We are so pleased to hear that you enjoyed "Everything." Your positive comments will be shared with our dedicated team, as this feedback serves as a significant motivator in our continuous pursuit of excellence. We look forward with anticipation to the opportunity of welcoming you back to Kempinski Hotel Muscat for another exceptional experience. Sincerely, Carmen Venter Quality Manager
Dear Valued Guest, Thank you for taking the time to share your valuable feedback following your recent visit. It brings us immense joy to know that your experience exceeded what you anticipated, particularly regarding the location, cleanl… Show more
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in June 2025
Verified reviewThe team was very friendly and welcoming.
Dear Wael Elsaeed, Thank you for your wonderful feedback regarding your recent experience with us. We are truly delighted to hear that your stay surpassed your expectations, and we especially appreciate you mentioning the friendly and welcoming team. Your recognition is highly valued. We will ensure your kind words are shared with the entire team, as such positive affirmation inspires us all. We eagerly await the pleasure of welcoming you back to Kempinski Hotel Muscat for another stay that we hope will again exceed your expectations. Sincerely, Carmen Venter Quality Manager
Dear Wael Elsaeed, Thank you for your wonderful feedback regarding your recent experience with us. We are truly delighted to hear that your stay surpassed your expectations, and we especially appreciate you mentioning the friendly and wel… Show more
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewThe staff was outstanding and the hotel facilities were stunning. We‘ve enjoyed our stay very much and will come back for sure.
Nothing, it was fantastic
Dear Valued Guest, Thank you for your valuable feedback. We are thrilled to hear that your experience with us exceeded your expectations, particularly regarding the outstanding team and stunning hotel facilities. Your kind words will be shared with the team, as this positive feedback is greatly appreciated and encourages us all. We look forward to welcoming you back to Kempinski Hotel Muscat soon for another exceptional stay. Sincerely, Carmen Venter Quality Manager
Dear Valued Guest, Thank you for your valuable feedback. We are thrilled to hear that your experience with us exceeded your expectations, particularly regarding the outstanding team and stunning hotel facilities. Your kind words will be … Show more