Reviews of IntercityHotel Muscat 4 stars
Al Thaqafa St. Ministries area Al Khuwair, 112 Muscat, Oman

Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 4 September 2025 · Stayed in September 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 2 September 2025 · Stayed in August 2025
Verified reviewReviewed: 1 September 2025 · Stayed in September 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 31 August 2025 · Stayed in August 2025
Verified reviewThe location and cleanliness
First of all the size of the rooms very small, secondly the beds are very uncomfortable and make a loud squeaking noise every time you move or turn. It was hard to rest because of that. We had to change rooms twice, but unfortunately all the rooms had the same issue. The staff told us that all beds same so in this case I don’t think I would pay for that again.
Dear Rahila, Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated our convenient location and the cleanliness of our hotel. We are, however, very sorry to learn about your experience with the room size and the comfort of our beds. Your comments regarding the squeaking noise and discomfort have been noted, and we sincerely apologize for the inconvenience caused, even after changing rooms. Please rest assured that your feedback has been shared with our management and maintenance teams for immediate review and improvement. We truly value your comments as they help us enhance our services, and we hope to have another opportunity to welcome you back and provide you with a more comfortable stay. Best regards IntercityHotel Muscat
Dear Rahila, Thank you for taking the time to share your feedback with us. We are pleased to know that you appreciated our convenient location and the cleanliness of our hotel. We are, however, very sorry to learn about your experience wi… Show more
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 30 August 2025 · Stayed in July 2025
Verified reviewReviewed: 30 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 29 August 2025 · Stayed in July 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 28 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in August 2025
Verified reviewReviewed: 27 August 2025 · Stayed in June 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation is good, welcoming staff, and overall value for the money. Clean and tidy rooms.
Beds are not comfortable.
Dear Swapnil Sahu Thank you for sharing your feedback with us. We are glad to know that you enjoyed our convenient location, welcoming team, and the cleanliness of our rooms. Your kind words about the overall value are much appreciated. We regret to hear that the bed comfort did not meet your expectations. Please be assured that we will review this with our team to enhance the experience for our valued guests. We look forward to welcoming you back again soon. Best Regards IntercityHotel Muscat
Dear Swapnil Sahu Thank you for sharing your feedback with us. We are glad to know that you enjoyed our convenient location, welcoming team, and the cleanliness of our rooms. Your kind words about the overall value are much appreciated. We… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewI love the varieties as there were cultural foods as well as.american and Asian mixtures. I like the self help style and at the same time I was able to order eggs omelets with my liking added on. The staff was.polite and helpful. It surroundings was clean.
Dear Taramatti, Thank you for your kind words and for choosing IntercityHotel Muscat. We are delighted to hear that you enjoyed your stay and appreciate your feedback. Your satisfaction is our top priority, and we look forward to welcoming you back for another great experience. Best regards, IntercityHotel Muscat
Dear Taramatti, Thank you for your kind words and for choosing IntercityHotel Muscat. We are delighted to hear that you enjoyed your stay and appreciate your feedback. Your satisfaction is our top priority, and we look forward to welcoming … Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified reviewReviewed: 24 August 2025 · Stayed in July 2025
Verified reviewReviewed: 24 August 2025 · Stayed in August 2025
Verified review