Reviews of DoubleTree by Hilton Muscat Qurum 4 stars
Al Nahdah Street, Qurum, Muscat, Oman
Loading
Guests also reviewed these properties:
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewthe team has been extremely nice and i have enjoyed my stay there
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThis is an exceptionally good hotel for a family trip. Hotel went beyond our expectations
It was not cheap :-)
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewHighly recommend and receptionist was helpful
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewAll is good
The bed was little small
Reviewed: 26 June 2025 · Stayed in June 2025
Verified review•Cleanliness of the hotel •Welcoming & friendly reception staff : Mr. Mohammed and Mr. Qais Said 🫡 •Love the smell of the hallways •Fast check-in & check-out .Comfortable bed & pillows
•nothing
Dear Jerry, Thank you so much for your kind words. We’re really glad to hear you enjoyed your stay with us. It’s great to know you were happy with the cleanliness, the fast check-in and check-out, and the comfort of the bed and pillows. We’re especially happy to hear that Mr. Mohammed and Mr. Qais Said made you feel welcome; your message has been shared with them. We appreciate your feedback and hope to see you again soon! Best regards, Brent Lester Olpot Duty Manager
Dear Jerry, Thank you so much for your kind words. We’re really glad to hear you enjoyed your stay with us. It’s great to know you were happy with the cleanliness, the fast check-in and check-out, and the comfort of the bed and pillows. W… Show more
Reviewed: 9 June 2025 · Stayed in May 2025
Verified reviewReviewed: 25 May 2025 · Stayed in May 2025
Verified reviewReviewed: 5 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in April 2025
Verified reviewReviewed: 4 May 2025 · Stayed in February 2025
Verified reviewEverything met my expectations.
Reviewed: 1 May 2025 · Stayed in April 2025
Verified reviewReviewed: 5 March 2025 · Stayed in December 2024
Verified reviewReviewed: 28 February 2025 · Stayed in February 2025
Verified reviewReviewed: 27 February 2025 · Stayed in February 2025
Verified reviewEven if BOOKING.COM screwed up our reservation and charged us twice for the stay, the Hilton DOUBLETREE was. Rey pleasant. I strongly recommend making your reservation directly with the Hilton and save the horrific service from Booking.com. Staff very pleasant and helpful in trying to resolve any concerns or issues. Special thanks to Hanif for keeping our room super clean and being so helpful in anything we needed… lots of parking indoor and out available, awesome, breakfast..
Booking.com totally screwed up our reservation and we ended up being charged twice for our two week stay. We are now back home e and still trying to get the error fixed by booking.com but only getting finger pointing and excuses to date… other than that we have no problems with the Hilton double tree stay.
Reviewed: 27 February 2025 · Stayed in February 2025
Verified reviewReviewed: 24 February 2025 · Stayed in January 2025
Verified reviewReviewed: 19 February 2025 · Stayed in December 2024
Verified reviewReviewed: 18 February 2025 · Stayed in February 2025
Verified reviewAll good
All good
Reviewed: 14 February 2025 · Stayed in February 2025
Verified reviewBooking Review: We recently stayed in a two-bedroom suite at this hotel for the Ironman Muscat race. First of all, the room itself was excellent—spacious, clean, and very comfortable. It was large enough to accommodate our visiting friends for meals and gatherings, which made our stay even more enjoyable. However, our experience with the staff was extremely disappointing. We had a serious issue regarding water bottles, which is something so basic that no hotel should make guests struggle for it. Since we were taking supplements for our race, we needed extra water, so we called for more bottles. To our shock, we were refused. When my friend and I went to the reception, we were extremely kind and polite—we simply asked for water. But the response we received was rude and unprofessional. One of the older staff members refused to give us any and told us that the hotel only provides two bottles per room per day, and if we wanted more, we should go to a supermarket and buy it ourselves. We were completely shocked by his attitude. We even told them that we would be writing a review about this situation, and instead of trying to resolve the issue, their response was basically “Go ahead and write one”—as if they didn’t care about guest satisfaction at all. This level of disrespect and lack of professionalism is unacceptable. In any decent hotel, guests should be able to request basic necessities like water without being treated poorly. Because of this terrible service, we will not be staying here again. We had originally planned to book this hotel for future races, but after this experience, we are canceling all plans and will choose a hotel that actually values its guests. If you’re looking for good service and professionalism, we do not recommend this hotel.
Reviewed: 5 February 2025 · Stayed in February 2025
Verified reviewClean, Quiet and breakfast was good
Reviewed: 28 January 2025 · Stayed in January 2025
Verified reviewThe breakfast The egyption receptionest
Dear Mr. Yousef, Greetings from DoubleTree by Hilton Muscat Qurum. Thank you for taking the time to share your feedback. I sincerely apologize for the shortcomings you experienced at breakfast and the reception. Your comments are very important to me, and I am committed to addressing these concerns promptly. I would truly appreciate any further feedback regarding your stay, as your cooperation will greatly assist us in improving our services and ensuring a more pleasant experience for all our guests. I hope you will give us another opportunity to serve you better in the future. Please do let me know when your travels bring you back to Muscat, and I will personally ensure a more seamless experience. Should you need any assistance, please don’t hesitate to reach out. Warm regards, Brindsley Gregory Duty Manager Brindsley.Gregory@Hilton.com T: +968 2254 0000 | M: +968 9657 3260
Dear Mr. Yousef, Greetings from DoubleTree by Hilton Muscat Qurum. Thank you for taking the time to share your feedback. I sincerely apologize for the shortcomings you experienced at breakfast and the reception. Your comments are very impor… Show more
Reviewed: 24 January 2025 · Stayed in December 2024
Verified reviewReviewed: 18 January 2025 · Stayed in January 2025
Verified review