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Reviews of Tongariro Crossing Lodge

27 Carroll Street, 3989 National Park, New Zealand

#2 of 24 hotels in National Park

Guests' Choice

Review score

Based on 253 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.3

  • Location

    9.5

  • Facilities

    9.1

  • Staff

    9.6

  • Value for money

    9.0

  • Free WiFi

    9.0

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Showing 1 – 25

  • Reviewed: 30 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Waimarino 2 Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    could have done with a drying rack.

    Having a separate room for the kids

    Stayed in August 2025

  • Reviewed: 17 August 2025

    9.0
    Convenient and cozy
    • Leisure trip
    • Family with young children
    • Pipiriki suite
    • Stayed 1 night
    • Submitted via mobile

    Nothing - property is as advertised.

    Very cozy and comfortable. Great value for money and only 20 min from the Whakapapa car park. Friendly staff including Lucky the cat who made us very welcome. Super location. Will stay here again.

    Stayed in August 2025

  • Reviewed: 10 July 2025

    9.0
    Highly recommend this little lodge! Nice staff, new facilities, cozy and warm!
    • Leisure trip
    • Family with young children
    • Jerusalem suite
    • Stayed 3 nights

    We stayed in the Garden Suites which were brand new and had a kitchenette, which was well stocked. Everything was lovely and easy to manage. We really enjoyed our visit.

    Stayed in July 2025

  • Reviewed: 9 July 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Jerusalem suite
    • Stayed 2 nights
    • Submitted via mobile

    The bed was very comfortable and the room was extremely quiet. The staff were very friendly. The room was preheated and was very warm. The cat Lucky were also very friendly. We are very grateful to the owner for providing everything for every guest, making our stay a pleasant and comfortable one.

    Stayed in July 2025

  • Reviewed: 25 June 2025

    10
    Beautiful lodge with brand new units
    • Leisure trip
    • Family with young children
    • One-Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    Brilliant lodge with brand new units. The units were squeaky clean with every amenity you can think of. Highly recommended.

    Stayed in June 2025

  • Reviewed: 21 June 2025

    10
    Great place to stay while visiting Tongariro!
    • Leisure trip
    • Couple
    • Jerusalem suite
    • Stayed 2 nights
    • Submitted via mobile

    Great location, staff, and room! Spacious, clean, great shared kitchen and free laundry. Easily drove to Tongariro and walked to restaurants. Fantastic stay!

    Stayed in June 2025

  • Reviewed: 1 May 2025

    10
    ideal location
    • Leisure trip
    • Family with young children
    • Waimarino 2 Bedroom Suite
    • Stayed 1 night
    • Submitted via mobile

    there was nothing I didn't like.

    very spacious and it has everything you need for a comfortable stay, before tackling the Tongariro Crossing.

    Stayed in April 2025

  • Reviewed: 12 April 2025

    10
    Great location. Great value. Wonderful Hosts.
    • Leisure trip
    • Couple
    • Waimarino 2 Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    Comfortable beds, well equipped kitchenette. Great Location to fantastic hikes in National Park.

    Stayed in April 2025

  • Reviewed: 3 April 2025

    9.0
    Lovely comfortable stay in National Park
    • Leisure trip
    • Couple
    • Pipiriki suite
    • Stayed 3 nights
    • Submitted via mobile

    We loved staying at the Tongariro Crossing Lodge, the staff were so friendly, we really enjoyed the cooked breakfasts. They booked the shuttles for the Alpine Crossing which all worked out well.

    Stayed in April 2025

  • Reviewed: 18 March 2025

    10
    Lovely stay before the Tongariro alpine crossing
    • Leisure trip
    • Family with young children
    • Pipiriki suite
    • Stayed 1 night
    • Submitted via mobile

    Very charming, lovely lady at reception, useful shared kitchen, nice host.

    Stayed in March 2025

  • Reviewed: 14 March 2025

    10
    An Excellent Base for The Tongariro Alpine Crossing
    • Leisure trip
    • Couple
    • Waimarino 2 Bedroom Suite
    • Stayed 3 nights
    • Submitted via mobile

    Nothing not to like. This is traditionally homely accommodation and we were glad to have a 3 night stay with such kind hosts.

    Louis and Marina were friendly and helpful, suggesting places to visit and giving information about the Tongariro Alpine Crossing so that we could plan the best route. We had the packed lunch which was very good. There are lots of things to do and walks to choose from in the area, from 15 minutes to full day. We opted to drive ourselves to the Crossing Walk, but there are pick up and drop off options. When we wanted a more chilled day, Marina suggested the Gondola and that was well worth doing for the stunning film location scenery. The suite we had was spacious, with a comfortable bed, a sitting area with sofa and a kitchen, which had everything we needed. The garden is lovely thanks to the hard work of Marina's dad. It was very useful to have the use of a washing machine and drying room with powder provided and no need to search for coins. Louis and Marina contacted us with offers of help prior to our arrival, including the offer to pick us up from a bus if needed. There is a takeaway very close to the lodge and a good pub/restaurant just a few minutes walk. There is a village store a few minutes drive away. The lodge has a resident cat, always a welcome bonus for us.

    Stayed in March 2025

  • Reviewed: 12 March 2025

    10
    A really comfortable stay in a well appointed cottage in nice surroundings and conveniently situated
    • Leisure trip
    • Couple
    • Turoa Suite
    • Stayed 2 nights

    Everything was fine so there was nothing we didn't like.

    Cottages were very nice, surrounding gardens very pretty. Breakfast was really nice. Owner and staff were all very helpful

    Stayed in February 2025

  • Reviewed: 1 March 2025

    9.0
    Loved the facility!
    • Leisure trip
    • Couple
    • Horopito Self Contained Unit
    • Stayed 2 nights
    • Submitted via mobile

    There’s some highway noise at night. Most people probably won’t notice it but we come from a very quiet area.

    Lovely garden, comfy rooms and very personable staff.

    Stayed in March 2025

  • Reviewed: 25 February 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Waimarino 2 Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Perfect location for hiking the Tongariro crossing . Shuttle to hike was arranged.

    Stayed in February 2025

  • Reviewed: 24 February 2025

    10
    Must stay!
    • Leisure trip
    • Couple
    • Waimarino 2 Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Location Spacious Guest laundry Shuttle accommodated

    Stayed in January 2025

  • Reviewed: 16 February 2025

    10
    The best accommodation we had in New Zealand
    • Leisure trip
    • Family with young children
    • Waimarino 2 Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Nothing to complain

    Everything was outstanding. Thanks again to the owner, especially for the unbeatable breakfast.

    Stayed in February 2025

  • Reviewed: 13 February 2025

    9.0
    Lovely place to stay
    • Leisure trip
    • Couple
    • Pipiriki suite
    • Stayed 3 nights
    • Submitted via mobile

    Lovely property Friendly staff Comfy bed Good location

    Stayed in February 2025

  • Reviewed: 5 February 2025

    8.0
    Clean and comfortable though not updated, staff very helpful and everything we needed
    • Leisure trip
    • Couple
    • Turoa Suite
    • Stayed 2 nights
    • Submitted via mobile

    Dark and dated

    Convenient location

    Stayed in February 2025

  • Reviewed: 24 January 2025

    10
    Perfect place to stay for Tongariro Alpine Crossing
    • Leisure trip
    • Family with young children
    • Waimarino 2 Bedroom Suite
    • Stayed 2 nights

    Nothing

    Tongariro Crossing Lodge was a great place to stay for our family (parents, 2 adult daughters). Our main purpose was to do the Tongariro Alpine Crossing the next day. However, after consulting with Louis (owner) and looking at the predicted cloud cover, we opted to delay the hike an extra day Louis kindly suggested alternative shorter hikes/activities near by, which were very enjoyable. Louis had also reserved spots for us on the shuttle (to/from hike) but upon our arrival and discussion, we decided to drive ourselves to the carpark which ended up being a good idea since the day we hiked was extremely cloudy, not clearing up until about 1pm. Driving ourselves allowed us to be flexible and enjoy the stunning views for another hour instead of rushing back to make the 5:30pm shuttle. In addition to the room (ours was newly renovated), you could also pay for a continental breakfast and sack lunch which Louis brought to our room the night before the hike. Very convenient and yummy!! Lodge was also within walking distance of restaurants (two that we ate at had great views of mountains, sunset) and small store. All in all, we really enjoyed our stay - perfect for us :). Louis was also very responsive prior to our trip, answering my many questions.

    Stayed in December 2024

  • Reviewed: 6 January 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Waimarino 2 Bedroom Suite
    • Stayed 1 night

    Breakfast and location.

    Stayed in December 2024

  • Reviewed: 8 December 2024

    9.0
    Very relaxing
    • Leisure trip
    • Couple
    • Jerusalem suite
    • Stayed 2 nights
    • Submitted via mobile

    Being picky, the furniture is all of different dark woods.

    Quiet location. Well equipped. Comfortable bed and Lovely bathroom in Jerusalem. Enjoyed the outside seating area. Short Walk to excellent burger food truck.

    Stayed in December 2024

  • Reviewed: 8 November 2024

    8.0
    Would definitely consider this next time.
    • Leisure trip
    • Couple
    • Turoa Suite
    • Stayed 3 nights
    • Submitted via mobile

    Bit old fashioned. Could hear a bit of noise from next door.

    Louis is a great host. Good location. Quaint and well equipped. Great shower. Full cooler and fridge. Separate lounge. Free washing machine and dryer. Quiet location. Nice garden. Plenty of parking.

    Stayed in November 2024

  • Reviewed: 6 November 2024

    8.0
    Very good
    • Family with young children
    • Pipiriki suite
    • Stayed 3 nights
    • Submitted via mobile

    The room was a bit old when we arrived as there is only a small electric heater. With frosty temperature at night for us not sufficient. The chared kitchen Had No door so smell and noise find their way into adjacent rooms.

    The room was spacious and the bed comfy.

    Stayed in November 2024

  • Reviewed: 4 November 2024

    8.0
    Free laundry but beware of cooking smells in shared kitchen part of hotel.
    • Leisure trip
    • Couple
    • Jerusalem suite
    • Stayed 2 nights
    • Submitted via mobile

    They need to stop people cooking smelly food in the shared part of the hotel. All of our newly laundered clothes stunk of fried steak!! Also, the bathroom needs better heating as was freezing even with the heater and towel rail on. Would hate to be here when it's winter!

    Free laundry on site.

    Stayed in November 2024

Showing 1 – 25

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