Reviews of The Esplanade Motel & Conference Centre 4 stars
305 Fitzherbert Avenue, 4410 Palmerston North, New Zealand

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Reviewed: 5 September 2025 · Stayed in August 2025
Verified reviewGreat place to stay wonderful staff stay often
Reviewed: 5 September 2025 · Stayed in August 2025
Verified reviewReviewed: 4 September 2025 · Stayed in August 2025
Verified reviewThe staff were brilliant, the beds were clean and comfy
The bath/shower room is get quite run down , definitely a bad look when you want repetitive customers.
Reviewed: 3 September 2025 · Stayed in August 2025
Verified reviewReviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe staff/family running this accommodation are absolutely lovely. Very kind and helpful. The rooms are good. Beds not particularly comfortable but not bad. Overall though great and we will definitely stay again.
That I couldn’t adopt their beautiful cats! Seriously though nothing to complain about.
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewHostess very friendly and welcoming, Spa bath was ooon.... shower has excellent pressure lovely and hot 😊😊😊 slept like a log 😴
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewLovely staff, great location and room was perfect
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewIt offered a genuinely pleasant stay. The room was spotless and thoughtfully arranged, making it easy to settle in. The aesthetics throughout the property struck a gentle balance - simple, tidy, and visually appealing. What stood out most was the welcoming check-in experience; the staff's warmth set the tone from the moment I arrived. A space that feels well cared for and quietly inviting.
Reviewed: 3 August 2025 · Stayed in August 2025
Verified reviewBig spacious rooms
Bed and furniture had seen better days
Reviewed: 28 July 2025 · Stayed in June 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewThe staff were accommodating and welcoming and would definitely stay again. The facilities were clean and well equipped. Our kids loved the novelty of the loft room upstairs. Thank you for the wonderful stay
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewRoom was ok, but rug was filthly!
Carpet was filthy! Manager came over at 9:00 AM and screamed at us that he is NOT PET FRIENDLY! it stated Pet Friendly on line at Booking.com. We would not have booked if it wasn't!!! We are still due a refund for the second night we did not get!!! Will not book through Booking.com again, false advertising!!
Reviewed: 26 June 2025 · Stayed in March 2025
Verified reviewReviewed: 22 June 2025 · Stayed in May 2025
Verified reviewSpacious room. Very friendly staff. Close to town and the university. Great value for money.
Reviewed: 18 June 2025 · Stayed in June 2025
Verified reviewHad everything you would need/expect. Basic, nothing flash.
Squishy pillows, no extra bedding for cold night so had to run heater. No power socket by bed.
Reviewed: 9 June 2025 · Stayed in May 2025
Verified reviewLocation, parking
Water and soap was bubbling up through the plug hole in the bathroom each time we had a shower or washed our hands and made the bathroom floor all wet.
Reviewed: 8 June 2025 · Stayed in June 2025
Verified reviewReviewed: 2 June 2025 · Stayed in June 2025
Verified reviewAwesome friendly manager and in a superb location Will return
Nothing
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 10 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewWe absolutely LOVE staying here! Being met with exceptional staff and an awesome facility to accommodate us. Highly recommend.