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  5. Reviews of The Chalets Motel

Reviews of The Chalets Motel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

56 Jacks Pass Road, 7334 Hanmer Springs, New Zealand

#8 of 25 hotels in Hanmer Springs

Guests' Choice

Review Score

Based on 1128 hotel reviews

9.0

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.3

  • Location

    9.5

  • Facilities

    9.0

  • Staff

    9.3

  • Value for money

    9.2

  • Free Wifi

    8.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: September 3, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Chalet (4 Adults)
    • Stayed 2 nights

    Second stay in this lovely place. Warm and welcoming, and perfect location for Hanmer attractions. Great value for money.

    Stayed in August 2025

  • Reviewed: September 3, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Two-Bedroom Chalet (4 Adults)
    • Stayed 1 night

    Very family friendly. The kids loved the trampoline and the owner was great about our friends visiting for the afternoon.

    Stayed in August 2025

  • Reviewed: September 1, 2025

    10
    Brilliant
    • Leisure trip
    • Group
    • Two-Bedroom Chalet (4 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    We found zero negatives and were privileged to stay. Thank you.

    Professional friendly motelier, helpful with information regarding unit and wider geographical area and attractions. Clean, fresh and well appointed layout of chalet.

    Stayed in August 2025

  • Reviewed: August 29, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Chalet (6 Adults)
    • Stayed 1 night
    • Submitted from a mobile device

    Loved how cosy the chalets were, great location. Also loved all the trees around the building.

    Stayed in August 2025

  • Reviewed: August 29, 2025

    10
    Great location
    • Leisure trip
    • Family with young children
    • Two-Bedroom Chalet (4 Adults)
    • Stayed 1 night
    • Submitted from a mobile device

    Location Suitability for family Facilities

    Stayed in August 2025

  • Reviewed: August 28, 2025

    10
    So cosy you won’t want to leave
    • Leisure trip
    • Family with young children
    • Two-Bedroom Chalet (4 Adults)
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing, it was perfect, one of the highlights of our trip!

    So cosy! Had everything we needed. Wonderful view, we didn’t want to leave! The owners were so lovely and had the heater on for us before arrival. Thank you Vera and Andrew, you were great hosts, we would love to come back again one day!

    Stayed in August 2025

  • Reviewed: August 28, 2025

    9.0
    Enjoyable and relaxing.
    • Leisure trip
    • Couple
    • One-Bedroom Queen Chalet
    • Stayed 2 nights

    The bed was a bit cool the first night with a stiff frost. Located a spare blanket in the top cupboard the next day which made a difference.

    Liked the stand-alone independent area the Chalet provided enhanced by the surrounding trees etc.

    Stayed in August 2025

  • Reviewed: August 21, 2025

    10
    Luvly, Andrew is always welcoming & so friendly
    • Leisure trip
    • Couple
    • One-Bedroom Queen Chalet with Spa Bath
    • Stayed 2 nights
    • Submitted from a mobile device

    Private

    Stayed in August 2025

  • Reviewed: August 15, 2025

    9.0
    Very enjoyable stay, would definitely return
    • Leisure trip
    • Couple
    • One-Bedroom Queen Chalet
    • Stayed 3 nights
    • Submitted from a mobile device

    Little bit dated but still very comfortable

    Great location, exceptional views, friendly staff and very clean

    Stayed in August 2025

  • Reviewed: August 14, 2025

    8.0
    A quiet Chalet, situated 10 minutes walk from the Hot Pools & Restaurants
    • Leisure trip
    • Travelers with friends
    • Two-Bedroom Chalet (4 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    A rather steep driveway for a nervous driver!

    Only a ten minute walk to the shops, restaurants & Hanmer Hot Pools. The chalets were all separated in a garden setting, & fully self contained.

    Stayed in August 2025

  • Reviewed: August 10, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Chalet (6 Adults)
    • Stayed 1 night

    Overall very nice place and highly recommend for anyone looking for accommodation in Hanmer Springs

    Stayed in August 2025

  • Reviewed: August 8, 2025

    10
    Wonderful I would love to stay there again next year!
    • Leisure trip
    • Family with young children
    • Two-Bedroom Chalet (4 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    The property had everything we needed. Was very clean, confortable, spectacular views. The property manager was very friendly and caring.

    Stayed in August 2025

  • Reviewed: August 5, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • One-Bedroom Queen Chalet with Spa Bath
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn't appreciate the owner's rudeness towards me when I asked him where to dispose of my rubbish responsibly. He indicated that there were rubbish bins outside of my unit and that I should already be aware of this. He appeared annoyed that I should ask and his demeanour was brash. The rubbish bins were out of view and around the side of the unit. I wasn't told they were there upon arrival so I felt his attitude towards me was unwarranted.

    We enjoyed our stay here, the unit was clean and tidy and the facilities were good. It was spacious and comfortable and close to everything we needed. The location was great.

    Stayed in August 2025

  • Reviewed: August 1, 2025

    10
    Great location, staff and stay
    • Leisure trip
    • Family with young children
    • Two-Bedroom Chalet (4 Adults)
    • Stayed 1 night
    • Submitted from a mobile device

    Wish we had more time here

    Beautiful cabins in the hills. Great facilities and lovely staff. Hot pool spa towel hire much better rate than at the hot pools. Can’t wait to return!

    Stayed in July 2025

  • Reviewed: July 28, 2025

    10
    Unexpectedly brilliant
    • Leisure trip
    • Couple
    • Two-Bedroom Chalet (4 Adults)
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything was perfect for us.

    The beautiful wooden chalets were set apart from each other, and it was so quiet. Thousands of stars were visible. The beds were exactly right, and we had 2 bedrooms. The bathroom was prima. The proprietors didn't enter the Chalets as privacy is their motto. On the second day, a box with clean towels etc was ieft at the door.The information map was clear, and WiFi was free. It was under 15 minutes walking to the Hotpools and the town centre. In one word; EXCELLENT. We will be back!!

    Stayed in July 2025

  • Reviewed: July 20, 2025

    8.0
    Warm and cozy!
    • Leisure trip
    • Family with young children
    • Two-Bedroom Chalet (5 Adults)
    • Stayed 1 night
    • Submitted from a mobile device

    Warm and cozy, nice and quiet at night made for an easy sleep. Extra pillows and blankets if needed. Staff lovely and welcoming!

    Stayed in July 2025

  • Reviewed: July 20, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • One-Bedroom Queen Chalet with Spa Bath
    • Stayed 2 nights
    • Submitted from a mobile device

    Great location. Great Host very helpful and friendly.

    Stayed in July 2025

  • Reviewed: July 19, 2025

    8.0
    Private, cosy and close to town.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Chalet (4 Adults)
    • Stayed 4 nights
    • Submitted from a mobile device

    The appliances were all very old but they functioned ok. The LCD screen on the heater in the master bedroom was a bit hard to work out. The biggest issue we had was the condensation on the outside walls. I had some clothes against the bedroom wall and in the morning they were soaked. Otherwise was an enjoyable stay.

    Having seperate chalets was nice and kept noise from others to a minimum. It was a 10 minute walk into town and the staff were friendly and helpful. They brought a container of fresh towels and consumables on the second day and we just placed our dirty towels back in the container and it was taken away so no one had to access our unit.

    Stayed in July 2025

  • Reviewed: July 17, 2025

    10
    10/10
    • Leisure trip
    • Couple
    • One-Bedroom Queen Chalet
    • Stayed 3 nights
    • Submitted from a mobile device

    It had everything we needed

    Stayed in July 2025

  • Reviewed: July 16, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Two-Bedroom Chalet (6 Adults)
    • Stayed 1 night
    • Submitted from a mobile device

    Excellent facilities

    Clean and comfortable

    Stayed in July 2025

  • Reviewed: July 14, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Chalet (4 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    Fantastic location with everything we needed for a family holiday!

    Stayed in July 2025

  • Reviewed: July 10, 2025

    9.0
    Cosy cabins in beautiful setting, simply perfect family weekend.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Chalet (5 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    Private cabin with beautiful outlook Well provisioned cabin, cosy and warm. Helpful owner with excellent communication, returned a book we left behind by post.

    Stayed in July 2025

  • Reviewed: July 6, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Chalet (4 Adults)
    • Stayed 2 nights
    • Submitted from a mobile device

    I liked everything

    Everything it was cozy clean warm close to e erything owner most helpful

    Stayed in July 2025

  • Reviewed: July 6, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • One-Bedroom Queen Chalet with Spa Bath
    • Stayed 2 nights
    • Submitted from a mobile device

    Bathroom was poorly lit. Light about the mirror didn't work. Hard to see to shave and for my wife to put on makeup

    Quietness and privacy

    Stayed in July 2025

Showing 1 - 25

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