21 Robins Road, 9300 Queenstown, New Zealand
#5 of 88 hotels in Queenstown
Guests' ChoiceBased on 348 hotel reviews
9.6Cleanliness
9.8
Comfort
9.8
Location
9.8
Facilities
9.5
Staff
9.9
Value for money
8.9
Free WiFi
9.9
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End of dialog contentReviewed: 26 August 2025
Godman
United StatesNothing!
Great staff, comfortable rooms & fantastic breakfast! Their cooks, Milko, Marv and Mariel, were incredible. The Happy Hour every night was also delightful! And Diego, Jo, Cam & Lu made our stay very memorable. Even met the owner, Ken, who was super gracious!
Stayed in August 2025
Reviewed: 18 August 2025
K_dp
AustraliaNothing.
The level of hospitality from the staff (not just front reception but from those in the kitchen as well) made the stay all the more worth it. The rooms were clean and the beds were so comfortable - one of the best sleeps we have had in a while.
Stayed in July 2025
Reviewed: 11 August 2025
Rebecca
New ZealandMaybe some sort of sunscreen blinds instead of a heavy curtain so you can have some privacy without having to darken the whole room
Staff are excellent and a real asset. Enjoyed the drinks and canapés and option for barista coffee in the morning
Stayed in August 2025
Reviewed: 8 August 2025
Arnaldo
SpainGreat location at walking distance of all point of interest Extremely nice rooms Amazing guest service
Stayed in August 2025
Reviewed: 14 July 2025
Anna
SpainThe team was very helpful and the facilities were excellent. Very convenient location to get the bus up to the mountain each day. The owner even droppped my ski boots to me at the airport after they were left in storage! Thanks for a lovely stay, we'll be back next year!
Stayed in July 2025
Reviewed: 10 July 2025
Belinda
AustraliaEverything was exstreamly Cosy! The service was incredible and so helpful
Stayed in June 2025
Reviewed: 1 July 2025
Shaun
AustraliaClean and beautiful
Stayed in June 2025
Reviewed: 17 June 2025
Lee
AustraliaThe air conditioner/heater outside our window was quite noisy.
Such a lovely special boutique hotel in an excellent location next to park. Very close to town & almost no hills! Great breakfast & kind staff. Highly recommend this hotel to anyone visiting Queenstown. Drinks & nibbles in the evening a bonus.
Stayed in June 2025
Reviewed: 6 June 2025
Victoria
United StatesThe hotel had some issue with their security motherboard that they were trying to fix that caused us to move rooms but Diego took extraordinary care of us, upgraded us to an even nicer room, & apologized profusely, he delayed the work until the next week so as not to inconvenience us any further, and even mapped our next route to Mt Cook ensuring the roads were open (there was a storm pushing through). You’re not just a guest staying at this hotel, they remember your name and genuinely care!
We liked everything about this property, this is a well run top notch hotel that is all about quality. From the social hour with games & a free glass of wine with hors d'oeuvres, to the breakfast, to the upscale furnishings, to the friendly & accommodating staff, we were treated so well by both Lou & Diego that we want to stay again. Centrally located (a 2 min walk from the Queenstown shops and a 5 min walk to Skyline and LUMA), yet on a beautiful park, the view was exceptional, the rooms gorgeous, the beds so comfy, & they even offer bikes to use for free, we couldn’t have asked for more!
Stayed in June 2025
Reviewed: 6 June 2025
Angela
AustraliaWe are happy to review and recommend after a fabulous stay at the Queenstown Park Boutique Hotel. The staff Diego, Meghan, Milko and Mac and every staff member were so caring, friendly and helpful from the moment we arrived. The beds were great and room was clean, spacious, and comfortable. Our room did face the road but the road noise did not bother us. The highlights of our stay included the hospitality with drinks with vinyls and canapés. A lovely way to bring people together and chat with fellow travellers and we met lovely people and shared travel tips and ideas. We enjoyed the Lakes Hayes Pinot Gris and the canapés were excellent. The other bonus was breakfast room and the food options for breakfast. We chose egg dishes and cooked breakfast which set us up for the day and barista made coffee was a bonus (additional cost) but there were other options available. They had bikes you can use. Easy parking under building although we had a small car so it was easy and also Meghan mentioned there is discounted car hire for one of the companies they deal with. Overall, a truly wonderful experience and definitely hope to return one day. We would recommend to others. This hotel was a highlight in our 12 days in Sth Island because of the hospitality and the care. Wish you all well Diego and your team. Ange and Tina
Stayed in May 2025
Reviewed: 4 June 2025
Conrad
New ZealandMountain view side was a little noisy with traffic going past and groups walking past through the night. Lighting in the bathroom was not the best for putting on make up. Bathroom has a glass ceiling so was great during the daylight hours but not after sunset. Overall great experience though.
Excellent a la carte breakfast included, cooked fresh. Wonderful service. Staff throughout were excellent. Very comfy beds and everything was well maintained and clean.
Stayed in June 2025
Reviewed: 26 May 2025
Leigh
AustraliaNothing. It was perfect
The location was perfect. Right in front of the Gondela. So nice and quiet but only a 5 min walk. Parking available. Our room looked over a park and at the Remarkables with a full wall of glass doors. The blinds were electric so you could literally open them and look at the view from your bed. Just so beautiful.
Stayed in May 2025
Reviewed: 5 May 2025
Mark
New ZealandStaff were superb, very helpful, canapés and drinks excellent, breakfast was excellent
Stayed in May 2025
Reviewed: 3 May 2025
Graham
New ZealandFrom the time we arrived it was a wonderful experience. Megan at the front desk was exceptional and made us feel special. The room was spacious with great facilities and view. Every evening they host drinks and canapés before we went out for dinner and this was a relaxing time to meet other guests.
Stayed in April 2025
Reviewed: 18 April 2025
Stan61
New ZealandThe basement car park is tight, but Diego ran down and parked our car for us. He is everywhere making things work! Amazing!
The Manager, Diego, was outstanding. He is the best host I have ever come across, and we travel a lot. There is a lovely warm. welcoming feeling about this hotel. They really want you to enjoy your stay and do everything they can to make it as good and easy as they can. Superb!
Stayed in April 2025
Reviewed: 18 April 2025
David
United States1 The service is unbeatable. The staff were always helpful, friendly, and working. 2. The rooms were clean, spacious, and had everything a traveler would need. Our room faced had a garden view and was very quiet. Again, spacious. 3. There are laundry facilities in the car park equipped with very good machines. 4. Both the breakfast and the happy hour were generous and thoughtfully executed. 5. The location was very convenient but not in the noisy East side of Queenstown.
Stayed in April 2025
Reviewed: 17 April 2025
Sasha
AustraliaNothing
Stayed in April 2025
Reviewed: 7 April 2025
Ailish
United StatesBreakfast was delicious with several options. Staff were attentive and willing to modify options. Espresso available upon request. Breakfast was available until 10.30 am which was great.
Stayed in April 2025
Reviewed: 31 March 2025
Lawrence
CanadaThe location is great and the staff are amazing .breakfast was really good .
Stayed in March 2025
Reviewed: 31 March 2025
Boyd
CanadaLacreitia and staff were very personable. We enjoyed the complimentary cocktails as well as the amuse bouche. The breakfast was very good! Rooms were tastefully decorated and the beds very comfortable.
Stayed in March 2025
Reviewed: 19 March 2025
Mary
United StatesWhat’s not to like.
The hotel is a charming escape from the bustle of city center but in easy walking distance. It’s tranquil overlooking a park but with an elegant, funky decor. Our room was cleverly designed with a hidden kitchenette, soaking bath and shower.
Stayed in March 2025
Reviewed: 6 March 2025
Alyssa
United StatesIt’s a small thing, but the porridge at breakfast was not good at all. They tried to make it fancy but it was drowned in cream with lots of sugary toppings. Wasn’t the healthy option I was looking for. The omelettes and the rest of the breakfast were excellent though.
Very upscale, comfortable and roomy. The staff was super attentive to our needs and very friendly. Canapés and drinks were a nice touch. Parking onsite was very convenient (although we did pay extra in our room rate for “free parking”. Location was a short 10-15 min walk into town.
Stayed in March 2025
Reviewed: 1 March 2025
Geoffrey
United StatesParking spaces were limited so cats were parked in places they shouldn’t have been. Made it tough to get out of our parking space when leaving for the airport early in the morning.
Great location. Helpful staff.
Stayed in February 2025
Reviewed: 1 March 2025
Kate
United KingdomBeautifully presented bedrooms and public areas in a very convenient location. The staff were excellent, helpful and very friendly.
Stayed in March 2025
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