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Reviews of Plateau Lodge

17 Carroll Street, 3948 National Park, New Zealand

#7 of 24 hotels in National Park

Guests' Choice

Review score

Based on 1287 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    9.2

  • Facilities

    8.6

  • Staff

    9.1

  • Value for money

    8.5

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 7 September 2025

    7.0
    It’s More like camping dorms than a hotel, but was ok
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    No tv

    Was clean and easy to find

    Stayed in September 2025

  • Reviewed: 6 September 2025

    9.0
    Great location and cosy place to stay for a few nights
    • Leisure trip
    • Couple
    • Studio with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom is a bit too small.

    The room size is good for 2 people with great location to Whakapapa and restaurants nearby

    Stayed in September 2025

  • Reviewed: 5 September 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    Lovely and clean. Even swapped the room when we asked as it was closer to the bathrooms with a small child.

    Stayed in September 2025

  • Reviewed: 4 September 2025

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted via mobile

    Comfy beds Good location Nice and warm Highly recommend.

    Stayed in September 2025

  • Reviewed: 4 September 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The staff was warm and welcoming

    Stayed in August 2025

  • Reviewed: 3 September 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    The staff were very friendly and helpful. The shared facilities were very clean and child friendly. Our 4 year old absolutely loved all the toys and books and kept her entertained while we were at the lodge. The fireplace just adds that touch of cossiness after a day up the mountain. The rooms and beds were warm, especially with our stay in peak winter.

    Stayed in August 2025

  • Reviewed: 1 September 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Studio with Garden View
    • Stayed 4 nights

    Room is too small, and we really missed microwave.

    We stayed in the "King pod" cabin. The room was warm even at the strongest frosty wind. Nice shower, private in the cabin. Great community kitchen. However I was fooled by pictures. There is no greenery in the veranda with the tub, and the room was very small, it was a bit of struggling for us to stay 4 nights there. It would be better in summer as you can use the veranda, but not in winter.

    Stayed in August 2025

  • Reviewed: 29 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Love this place, good location, clean comfortable and friendly staff.

    Stayed in August 2025

  • Reviewed: 29 August 2025

    8.0
    Overnight
    • Leisure trip
    • Couple
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The place was lovely overall, but we noticed it was quite dusty. Items like the remote and side tables could use a bit more cleaning.

    We liked the design, it’s a neat and cute place.

    Stayed in August 2025

  • Reviewed: 28 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Studio with Garden View
    • Stayed 1 night
    • Submitted via mobile

    The room was small. But we knew when booking. So no problem

    Excellent but small room with an outside bath. We went in winter so the outside bath was more of a novelty but still a nice touch. The views at sunrise were amazing

    Stayed in August 2025

  • Reviewed: 27 August 2025

    9.0
    Nice warm stay
    • Leisure trip
    • Couple
    • Double or Twin Room with Shared Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    Nice big Communal lounge and kitchen Nice and warm Clean bathrooms

    Stayed in August 2025

  • Reviewed: 26 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio with Garden View
    • Stayed 1 night
    • Submitted via mobile

    Really enjoyed the Garden unit. Big comfortable bed, fun to have a bath on the deck. Was a very calm night's rest. Was great to be able to park right outside the unit.

    Stayed in August 2025

  • Reviewed: 26 August 2025

    7.0
    Comfortable stay - just remember to bring your own toiletries
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Shared Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    According to the booking website, toiletries were provided. However we only found a small bar of hand soap in the room and no toiletries in the common bathroom either. The mattress was a tad too bouncy - whenever my partner turned on the bed, it felt like a tidal wave rolled in. 😉 If you are bringing along young kids, do remind them to tread lightly and keep their voices low as the walls are thin and guests are kindly requested to keep noise levels down after 10pm.

    The room was clean and warm, and had a wash basin which was great for refreshing ourselves. The basin drawers had a hair dryer, a kettle, 4 cups and beverage sachets (tea, coffee, hot chocolate, sugar) and a pack of milk. While the room wasn't large, it wasn't too small either. The wardrobe had a bench top. The shared bathroom had 4 cubicles, each having a shower cubicle and a WC. It was bright, clean and well ventilated. Loved the shared kitchen (well stocked with kitchen utensils and dining ware, 2 fridge freezers, 3 cooktop ovens), spacious dining area, and lounge that had lots of children's toys, puzzles, board games and books.

    Stayed in August 2025

  • Reviewed: 24 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Studio with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    Great little pods. Will stay again.

    Stayed in August 2025

  • Reviewed: 24 August 2025

    9.0
    Superb
    • Leisure trip
    • People with friends
    • Double or Twin Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Its fine. Nothing perfect.

    The kids loves the bath tub although it's outside the studio but felt warm with warm water. The area is clean and kids friendly.

    Stayed in August 2025

  • Reviewed: 23 August 2025

    10
    Warm, clean and tidy room, shared kitchen and bathroom with reasonable price.
    • Leisure trip
    • Group
    • Double Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Had a stay in the winter. The rooms are clean, warm and fresh. Very comfortable with single layer in the building and room. Stay at the room with shared kitchen and bathroom. They are clean and tidy. Have facilities to microwave, two ovens with big gas stoves. So no queuing even in crowded winter. Love our stay, will recommend to friends and we will come again to Plateau Lodge in next visit to nearby attractions. Thanks to the management and team.

    Stayed in August 2025

  • Reviewed: 23 August 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Studio with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    Couldn't watch smart TV in the room properly because of poor internet connection, sometimes TV didn't detect wifi at all.

    Clean and simple, very happy with the stay.

    Stayed in August 2025

  • Reviewed: 21 August 2025

    7.0
    Very small rooms, good kitchen facilities and beds comfortable
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Room size was very small. Bedrooms didn’t fit our luggage meaning we all had them in the living room . We only stayed one night but if you were there longer, especially with snow equipment it would be very tight fit.

    Easy to find and room kitchen facilities were helpful

    Stayed in July 2025

  • Reviewed: 20 August 2025

    9.0
    Peaceful little getaway
    • Leisure trip
    • Couple
    • Studio with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    Nothing negative to say about this property

    Property was in a good location close to restaurants & other businesses

    Stayed in August 2025

  • Reviewed: 18 August 2025

    8.0
    Lovely stay.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 3 nights

    I really enjoyed staying here — the place was great overall. The only downside for us was the stairs inside the unit. There were only three steps, but the platform to the side of the steps had no barrier, meaning young children could potentially fall down the stairs and also from the drop beside the TV. It’s not a big fall (around 2ft), but enough to make it hard to fully relax if you have toddlers - and after a day on the slopes, you do just want to relax! It may just be this particular unit, as others might not have these steps.

    Great location and nice clean rooms.

    Stayed in August 2025

  • Reviewed: 16 August 2025

    10
    It was amazing
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    It was clean and spacious and the staff was very friendly

    Stayed in August 2025

  • Reviewed: 15 August 2025

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Double or Twin Room with Shared Bathroom
    • Stayed 4 nights

    An enjoyable stay at a clean, affordable lodge.

    Stayed in August 2025

  • Reviewed: 14 August 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Studio with Garden View
    • Stayed 1 night
    • Submitted via mobile

    They put only 1 blanket in the room. I think they put more blanket in room.

    Stayed in August 2025

  • Reviewed: 14 August 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Shared Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Cool and pleasant

    We brought the break fast with us. However; the kitchen is fully equipped with all necessary items

    Stayed in August 2025

Showing 1 – 25

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