32 Frankton Road, Queenstown, 9300 Queenstown, New Zealand
#54 of 88 hotels in Queenstown
Guests' ChoiceBased on 1185 hotel reviews
8.2Cleanliness
8.9
Comfort
9.0
Location
8.8
Facilities
8.4
Staff
8.7
Value for money
8.0
Free WiFi
7.8
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End of dialog contentReviewed: 3 September 2025
Suchana
New ZealandAt the time of booking on booking.com says there is car park but when you arrived staff said it was full snd bo car park. Very disappointed and unexpected. I choose the hotel because of car park.
No car park
Stayed in July 2025
Reviewed: 31 August 2025
Jade
French PolynesiaThe street to downtown 🤣🤣🤣🤣
Nice and clean specially the garden love it
Stayed in August 2025
Reviewed: 30 August 2025
Batsula
New ZealandDuring our stay, they were trimming trees and bushes in the courtyard, and it was very noisy as the saws didn’t stop. With two small children who always had their daytime nap in the room, this was not very pleasant. The bathroom door also squeaked very loudly when opening, especially at night, and constantly woke up our younger daughter. Breakfast was basic, the same every day, mostly different variations of eggs, but it was sufficient for a three-day stay.
The room was a bit small for a family of four, but still sufficient. The staff were very friendly, everything was clean, and housekeeping was done on time. There was an unbelievable number of pillows on the beds. Clean and quite
Stayed in August 2025
Reviewed: 27 August 2025
Scott
AustraliaNothing
Good location, great room, super friendly staff
Stayed in July 2025
Reviewed: 17 August 2025
Jess
New ZealandThe only negative thing was that the beds were very soft and uncomfortable - but this could be just preference! Everything else was great.
The location was incredible. So easy to get into town but the location was not noisy. The room was lovely with a great bathroom. Helpful staff as well. Great value for money.
Stayed in August 2025
Reviewed: 28 July 2025
Camargo
Australiaroom, bed
Stayed in July 2025
Reviewed: 27 July 2025
Shane
New ZealandWe had difficulty with the elevators as they never arrived when we pushed the buttons, and there was no suitable carparking. This meant we had to park several blocks away. Had we known this, we would have gone elsewhere.
The check-in staff were very helpful, and they provided extra information when asked questions.
Stayed in July 2025
Reviewed: 24 July 2025
Sonia
AustraliaParking situation and spa wasnt working
Bed was comfy
Stayed in July 2025
Reviewed: 23 July 2025
Sarah
AustraliaLimited parking was not ideal however on check in staff provided a map of side streets which helped and the circular driveway made it easy to drop off my older parents before going to find an overnight park in the side streets.
Staff were lovely, even when an issue was identified on check in it was quickly resolved. Restaurant and bar staff were also lovely, I appreciated having access to a restaurant in house for breakfast and dinner.
Stayed in July 2025
Reviewed: 19 July 2025
Christopher
AustraliaSpa was under renovations. There was an option of using another hotel’s spa, but I did not take up this offer. Some renovations were taking place and there was some noise during the day.
Good location. Easy walk into town.
Stayed in July 2025
Reviewed: 18 July 2025
Baaqeelah
Saudi ArabiaBeds are not that comfortable, and cleaning needs some improvement. Furthermore, breakfast selections are limited and kept repeating everything day.
Friendly stuff and good location
Stayed in July 2025
Reviewed: 13 July 2025
Jill
New ZealandSaid had parking but didn’t say first in first served? Had to park out on the street was full and stayed full
Room was great bed very comfy bathroom lovely
Stayed in July 2025
Reviewed: 12 July 2025
Latoya
AustraliaWalked up a big hill.. room was very small. But we just needed a place to sleep so was ok.
Location. bedding was comfy and smooth. Bathroom was a decent size.
Stayed in April 2025
Reviewed: 11 July 2025
Tingting
New ZealandIt was a pity that our stay happened to coincide with some renovation work. The noise from the neighboring room made it hard to rest, and though the hotel manager quickly moved us to a different room, the smell of paint still lingered.
We loved the hotel’s location – just 10 minutes on foot to the center, and with a bus stop right outside, it was super convenient to get to the airport, ski fields, and everywhere else we wanted to go. Everything felt brand new, the amenities were top-notch, and the staff went above and beyond. It’s perfect for families, and honestly, the value for money is hard to beat.
Stayed in July 2025
Reviewed: 8 July 2025
Tingting
New ZealandUnfortunately, our stay coincided with the hotel’s renovation. The noise from the room next door, which was under construction, affected our rest. The hotel manager responded promptly and arranged a room change, but the smell of fresh paint was still unavoidable.
The hotel is in an excellent location – just a 10-minute walk to the town center, with a bus stop right outside that makes it easy to reach the airport, ski fields, and most major spots. The facilities are modern and the amenities are of outstanding quality. The staff are attentive and thoughtful. It’s perfect for families and offers great value for money.
Stayed in July 2025
Reviewed: 6 July 2025
Konstantina
United KingdomEverything was as expected for a 4-star hotel
Location was very good. Modern hotel with all amenities. We had a nice stay.
Stayed in April 2025
Reviewed: 5 July 2025
Serena
New ZealandLoved the location, staff were nice and very helpful, clean & tidy
Stayed in July 2025
Reviewed: 4 July 2025
Vicki
New ZealandThe internet was way below par and kept on cutting out or was very slow.
Good location, light and bright room.
Stayed in July 2025
Reviewed: 19 June 2025
Colin
New ZealandGood walking distance to shops.
Stayed in June 2025
Reviewed: 17 June 2025
Andrea
New ZealandA little noisy monday morning. Men working on room along hall started b4 8am
Close to town and good priced parking
Stayed in June 2025
Reviewed: 15 June 2025
Becky
New ZealandSoap dispenser in bathroom did not work
Comfortable bed
Stayed in June 2025
Reviewed: 7 June 2025
Max
New ZealandParking was limited if there was a conference.
Great beds and room. Friendly staff. Nice breakfast options and good prices.
Stayed in June 2025
Reviewed: 25 May 2025
Davor
CroatiaWe didn't get new toilet paper or shower gel for two days in a row, had to go and ask for it.
Great location, comfortable rooms with great shower!
Stayed in April 2025
Reviewed: 25 May 2025
Peter
New ZealandLocation
Stayed in May 2025
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