21 Harrogate Street , 7334 Hanmer Springs, New Zealand
#9 of 25 hotels in Hanmer Springs
Guests' ChoiceBased on 190 hotel reviews
9.1Cleanliness
9.5
Comfort
9.5
Location
9.8
Facilities
9.2
Staff
9.1
Value for money
9.1
Free Wifi
6.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: August 26, 2025
Suchno
New ZealandVery good location. Quiet and easy walking distance to hot pools, town and walking tracks. Comfortable room, good heating and facilities.
Stayed in August 2025
Reviewed: August 21, 2025
Sharon
New ZealandNothing
Great location. Spacious. Had everything you needed.
Stayed in August 2025
Reviewed: August 21, 2025
Donna
AustraliaHeating wasn’t really that warm.
The quietness
Stayed in August 2025
Reviewed: July 19, 2025
Kiwikidd
New ZealandNothing
The ease of check in & left you alone. It was really nice stay & super close to town & hot pools, with great hikes close by.
Stayed in July 2025
Reviewed: July 18, 2025
Alexandra
New ZealandExcellent location close to pools and shops, comfortable bed and decent sized kitchenette.
Stayed in July 2025
Reviewed: July 14, 2025
Irvine
New ZealandLong knife in kitchen wasn't sharp, maybe you need to look into that
Beautiful place
Stayed in July 2025
Reviewed: July 11, 2025
Mark
New ZealandEverything
Stayed in July 2025
Reviewed: July 7, 2025
Abigail
New ZealandN/A
The room has everything you need if you are wanting to eat out or grab takeaway. It was warm on arrival, easy self check-in, clean and comfortable. There were nice little touches like the milk for tea and coffee, the biscuits, toaster, pod coffee, complimentary towels for the hot pools, makeup wipes and dark makeup flannel. The room is quiet and we didn't hear the other guests at all. The bed was comfortable and the location is brilliant! 3 minute walk to town. We would definitely book here again!
Stayed in July 2025
Reviewed: July 4, 2025
Annarosanewzealand
New ZealandVery quiet and centrally located. Had everything for a comfortable stay.
Stayed in July 2025
Reviewed: June 29, 2025
Paul
New ZealandSelf check-in and no staff
Close to all facilities
Stayed in June 2025
Reviewed: June 29, 2025
Jackie
New ZealandAlthough the bathroom was nice, it was a bit difficult when showering not to get water everywhere. Apart from that it was AMAZING
Loved the room decor and the area was perfect!
Stayed in June 2025
Reviewed: June 17, 2025
Pieta
New ZealandNothing, it was fab!
A lovely quiet spot, clean, comfortable and everything we needed. Communication was also great. Will be back in Summer to enjoy the gorgeous outdoor area!
Stayed in June 2025
Reviewed: June 16, 2025
Lisa
New ZealandThere was no fault to mention
Me and my husband really enjoyed the motel it was clean had a separate sitting area it was cost warm when we turned up with heat pump on had Netflix and sky we got not fault this motel it deserves top ratings it was quiet and peaceful thank you so much for our stay
Stayed in June 2025
Reviewed: June 15, 2025
Loretta
AustraliaNo so much about not liking the accommodation just points to consider. The room is very small for a winter visit. We had two large suitcases due to bringing bulkier clothes and no room to move. There is not seating for relaxing outside of 2 kitchen chairs which are under the TV. More lighting would be lovely. I have eye issues and the lighting was dim, but it was raining which I am sure did not help.
The location is perfect. Walkable to everywhere in town. It was part of an old house. The room was very tastefully decorated. The bed was comfy, the linen was lovely. The bathroom was modern. They supplied towels to take to the hot pools, which was a bonus.
Stayed in June 2025
Reviewed: May 18, 2025
Sarah
New ZealandThere’s not really anything I can think of that could be better.
The location is great and it just has a really cosy feel to it…this is the 3rd or 4th time I have stayed here and its consistently great each time.
Stayed in May 2025
Reviewed: May 18, 2025
Roger
New ZealandExcellent quiet spot and loved the facilities, very clean. Thanks Emma
Stayed in May 2025
Reviewed: May 12, 2025
Nadia
New ZealandNothing
Excellent location, just a short walk to the centre of Hamner Springs. Very comfy bed and Excellent pillows, a bonus for me as most places we stay do not have great pillows.
Stayed in May 2025
Reviewed: April 29, 2025
Laura
SpainIn the middle of the town, nice garden. It was like a room with own private bathroom in a Victorian house , with private entrance. In the room coffee machine, kettle and toaster. Really nice and warm.
Stayed in April 2025
Reviewed: April 27, 2025
Oakey
New ZealandThe light outside our room couldn't be turned off and was very bright at night, the blinds helped but the room was still quite light.
Really close to everything, meaning you can leave the car behind and walk everywhere. Quiet location, bed was comfortable and the room had everything we needed.
Stayed in April 2025
Reviewed: April 27, 2025
Christine
New ZealandNothing
Setting was beautiful, quiet and private.
Stayed in April 2025
Reviewed: April 25, 2025
Magda
New ZealandLoved the spa bath but expected it to be a little bigger
The room was spacious with all the amenities we needed. Great location.
Stayed in April 2025
Reviewed: April 19, 2025
James
New ZealandNA.
This was one of the best stays I've experienced, I thurely enjoyed staying there.
Stayed in April 2025
Reviewed: April 16, 2025
Yulahra
AustraliaSuch a beautiful location. Very homey as well as hotel vibe in a little cottage house. The best place we have stayed in NZ so far!
Stayed in April 2025
Reviewed: April 10, 2025
Pauline
New ZealandPrivacy, peaceful, quality accommodation, Stunning older English looking gardens.
The whole property is surrounded by beautiful old style gardens. The house and huts are older but built beautifully. Our unit was perfect, modern , everything you need including lovely soft white bathroom robes. The outdoor seating and surroundings sounds of native birds is so pleasing to hear. Thank you very much for a lovely 2 day stay. You should be very proud of your investment Emma and Tony.
Stayed in April 2025
Milan, Italy
Orleans, US
Arcos, Portugal
Mogilev, Belarus
La Villa, Italy
Brecon, UK
Gdańsk, Poland
Sankt Ingbert, Germany
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content