The wi-fi was sub-standard. I do understand that the hotel is under new management, but it will have to improve the quality of its service. Only one person approached me as I was about to check-in and was very solicitous, but he still made the comment that "you get what you pay for". Isn't it false advertising to say that breakfast is included in the price of the room when it wasn't served?

The location and the free parking were excellent. My room was well appointed, clean and comfortable. I also liked the "olde Worlde" atmosphere.

Stayed in August 2025

I was given the swipe card to the wrong room. There was no remote control for the TV in the room. The milk in the fridge had a skin on it indicating that it had been there for quite some time. Note that the light switch in the ensuite needs to be replaced. Thank you

Location in Wanganui

Stayed in August 2025

Noise from other rooms and old towels

Location

Stayed in July 2025

Key card not working after 10pm

Location

Stayed in July 2025

The balcony was shared with the room next door. The room was freezing and had to ask for a heater twice. No venting in the bathroom. Stains on the sheets. Not enough towels no hand towels. There were a few concerning people hanging around the carpark and hallways and following me and my daughter untill my husband spoke up he was walking in front us.

The view. The balcony. The staircase.

Stayed in June 2025

The room we had, it was unclear if it was a non smoking room. It smelt very much of stale cigarette smoke. Next time I would ask for a non smoking room .

Stayed in May 2025

Needs a refresh. Older style, could do with a spruce-up.

The location. The price.

Stayed in May 2025

No Breakfast Part of building is in ruins Front of house was very aggressive when i had problems

Bed was amazing had a great sleep Stunning old building

Stayed in May 2025

No tv remote and a two day benny clip to get one. Then only 3 tv channels. Room main light no worked. Think wall was leaking with damp carpet part, told reception about that and light and they no care or no understood me. Joint balcony and had next door neighbor standing at my room window/balcony door watching me until i asked wtf he doing. then he left. Room very noisey with bar downstairs, street noise, people running down corridors and neibour room smoking outside on balcony. Hotel is showing age with carpet and day core looking from 1970s.

Good location to town and nice price. Big room with balcony. Shower good.

Stayed in May 2025

The Grand Hotel is no longer Grand. It is run down from what I remember in the past. I have been in better backpackers

The meal in the bar was very good. That's it

Stayed in March 2025

TV and heater didn't work. room was cold

a restaurant and bar on the ground floor. the room was large.

Stayed in May 2025

Good location, dinner was excellent

Stayed in April 2025

We had to go downstairs 3 times to get the internet & tv sorted, plus get a face cloth. The next night when we got back our room had not been serviced. Had 2 go downstairs 2 times just to get some clean towels. Thank goodness we were fit and able as the lift was out of order.

Even though the place was older that didn't worry us. I like heritage buildings

Stayed in April 2025

Swipe didn’t work at first , place smelt musky, lift wasn’t working to the second floor.

Stayed in April 2025

Musty and very old. Chap at reception not overly friendly

Stayed in February 2025

Elevators not repaired, has a feeling of slipping away from being Grand.... I hope the new owners bring it back to being a beautiful historical hotel in Whanganui

The history of the building and pictures on the walls.

Stayed in March 2025

Took a while to be served/check iI had to ask if room had wifi, was told it wasn't that great in room booked. Room had to change and I had to wait for quite awhile to get changed room key. Nit enough bathroom towels

Staff did there best to find room with the free wifi said was available

Stayed in February 2025

Shower door in bathroom was not clean very well and their was only one teaspoon in room. There was no hand towels to dry your hands the coffee cups were to small to.habe a coffee. The milk that was in the bedroom should be in fridge. But over all the meals were good but small what you paid for.

Stayed in March 2025

Nothing, the room given to me was dirty, un clean, blankets dusty and chewing gum left on the phone set, also no towels were left in the room Was given the next room, nothing changed there Really needed the space to rest 😔

Nothing really for the price I paid

Stayed in February 2025

Couldn't check in 30 minutes before the official checkin time, even though we were apparently the only guests. No room airconditioning, no bathroom fan or ventilation, lift not working, no kettle in the room. TV worked only some of the time. Really, this hotel could do with some maintenance and upkeep.

Beautiful old building, tastefully restored and maintained. Great evening meal served in the irish pub. The location was perfect with off-street parking and close to CBD venues. Easy to find.

Stayed in February 2025

The showers were very grotty. Shower door and surrounds needed a good scrub. Electric jug needed a mineral descaler or a new jug replacement. Tainted all hot drinks I made.

Location was great and walking distance to many places.

Stayed in February 2025

Cleaning needs to be improved

Location was great

Stayed in February 2025

The fact is that our room was given away to a large booking, i.e., a football team. And we were put out on the street at 10pm to try and find a place to stay. The manager didn't care a bit . And keep saying it's a booking com problem. And they shouldn't have taken a booking from us . We felt bullied by their behavior . Really upset my wife . They were very unprofessional and acted like ammiters.

Not a thing

Stayed in August 2025

No towels. The shower pole that holds the head is coming off the wall. A microwave would have been good. The price we paid was high for the room. And kitchen was closed so no meals. No receipt provided when asked until manager provided for me a written amount. Waited 10minutes for my cash back out if the bar.... could not follow due to child with me so had to wait.

Beds were comfy. Nice to have our own room and bathroom balcony was nice touch nice and sunny all day. Met the Manager in the morning which was really lovely and she helped with a pleasant attitude which made things warming in the morning. Extra blanket and also a heater provided.

Stayed in August 2025