Reviews of Casa Bella Motel 3.5 stars
3 Macmurray Road, 0200 Paihia, New Zealand
Review score
Based on 46 hotel reviews
5.4Score breakdown
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Cleanliness
6.3
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Comfort
6.1
-
Location
8.0
-
Facilities
5.6
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Staff
8.0
-
Value for money
6.2
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Free WiFi
8.8
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Showing 1 – 25
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Reviewed: 14 November 2022
Coetzee
New Zealand1 review4.0Disappointing- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 1 night
- • Submitted via mobile
The place is dated and needs a little TLC. Cracked window Toilet staned only one pillow per person
Close to everything
Stayed in November 2022
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Reviewed: 10 November 2022
John
New Zealand18 reviews5.0“As expected for the price paid.”- • Business trip
- • Solo traveller
- • Queen Room
- • Stayed 1 night
A mirror in the bathroom would have been helpful.
Check in was pleasant and efficient.
Stayed in November 2022
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Reviewed: 10 November 2022
Barry
New Zealand3 reviews5.0“if it wasn’t for the manager Mike we would have scored everything as poor”- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 2 nights
- • Submitted via mobile
old & tired ripped curtains
not a lot very old & tired but the manager Mike was fantastic!
Stayed in November 2022
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Reviewed: 31 October 2022
Noble
New Zealand6 reviews4.0Disappointing- • Leisure trip
- • People with friends
- • Economy Twin Studio
- • Stayed 1 night
- • Submitted via mobile
The rooms were proper but not gracious. As the bedside tables, fridge and kitchen drawers were not emptied/cleaned as there were continents found inside.
The beauty of the architectural aesthetic. Location is super convenient. The staff were great and friendly, arranging for the room to be left unlocked for a later check in which was awesome. The pool was great too.
Stayed in October 2022
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Reviewed: 13 October 2022
Natasha
New Zealand6 reviews5.0“The facilities were passable and we were only there for one night.”- • Leisure trip
- • Family with young children
- • King Studio - Upstairs
- • Stayed 1 night
- • Submitted via mobile
Just needs some maintenance done but we get it times have been tough for moteliers and it would be hard to compete with all the newer ones popping up. The pool wasn’t available to swim in but that’s ok. The microwave wasn’t cleaned properly and food left in it. a cellphone was left in the dish rack under the sink (still operational) There were leaks from the showers and under the fridge. Smoke butts outside the room near the door.
The manager was polite and a nice guy.
Stayed in October 2022
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Reviewed: 9 October 2022
Karola
New Zealand9 reviews2 helpful votes4.0“very noisy at night, there was a rather large group, they should have gotten told off by manager”- • Leisure trip
- • Couple
- • King Studio
- • Stayed 1 night
- • Submitted via mobile
no mirror in room, shower too small and too close to light, a bit scary
close to town, character
Stayed in October 2022
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Reviewed: 5 October 2022
Liz
New Zealand2 reviews6.0“Was ok”- • Leisure trip
- • Family with young children
- • Economy Twin Studio
- • Stayed 1 night
- • Submitted via mobile
No air conditioner Fan wasn't working
Location great
Stayed in October 2022
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Reviewed: 16 September 2022
Tania
New Zealand1 review5.0Passable- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 2 nights
- • Submitted via mobile
Microwave still had food that had gone rotten. Carpet wasn't vacuumed properly
Staff was friendly, bed was big and comfy.
Stayed in September 2022
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Reviewed: 12 September 2022
Hamlyn
New Zealand18 reviews1 helpful vote6.0“could had been better”- • Business trip
- • Solo traveller
- • Family Studio
- • Stayed 1 night
seem to be alot of no housing people living there and someone stole my car park that made me have to park on main road when i got back 1am and i couldnt sleep knowing my property was and in my car so i left by 3am for a 3 hour drive
price was ok the bed needed a upgrade
Stayed in August 2022
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Reviewed: 6 January 2023
Karly
New Zealand3 reviews7.0“Good but could be cheaper for what ya get 🙃 (dated facilitates)”- • Leisure trip
- • Family with young children
- • One-Bedroom Family Suite
- • Stayed 2 nights
- • Submitted via mobile
pillows could use updating especially the pillow cases. All pretty stained and slightly musty. Glassware was a bit dirty. Other than that was excellent!
Staff were excellent! Super helpful and available.
Stayed in January 2023
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Reviewed: 23 November 2022
Anthony
Australia14 reviews2 helpful votes3.0“Not worth the money”- • Leisure trip
- • Couple
- • Economy Twin Studio
- • Stayed 3 nights
- • Submitted via mobile
It is nothing like the photos show. The beds are uncomfortable and lumpy. Theres no air con only a fan that barely works. They offer a daily service of the room but they don't want to do it because there's no staff only a mother and her adult son. We had to plead with them. The pool looks fantastic in the photos but not in real life. Disappointing really, I will never stay there again.
I liked the photos they showed on the ad for the hotel.
Stayed in November 2022
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Reviewed: 18 November 2022
Hilton
New Zealand11 reviews9.0“Convenient and friendly”- • Leisure trip
- • Solo traveller
- • King Studio
- • Stayed 1 night
Old motel with older fixtures
Room was spacious, clean and tidy
Stayed in November 2022
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Reviewed: 24 October 2022
Cinda
New Zealand20 reviews10Exceptional- • Leisure trip
- • Couple
- • King Studio
- • Stayed 1 night
- • Submitted via mobile
accommodation and the service..
alsulm por
Stayed in October 2022
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Reviewed: 18 October 2022
Colin
United Kingdom10 reviews5 helpful votes1.0“Dirty room which we walked out of, we were not expecting a 5 starhotel, but was expecting clean”- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 1 night
There was no one to check us in just a phone number, key in the door, Hence no one to talk to about the issues we found. Tap leaking, black mould in the shower, also not cleaned, looked like something dribbled down the inside, stain in top of quilt, stain on bottom sheet, crumbs in the bed in print of a body, clearly had not been changed. Lots of ants presumably due to the lack of cleanliness. We walked out without unpacking or staying. Still waiting for a refund due to there no refund policy I shoud have taken photos but just wanted to get out of there. Stayed in a motel the Admiral just over the road which was lovely.
The location is good
Stayed in October 2022
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Reviewed: 17 October 2022
Ziandra
New Zealand4 reviews2.0“Unimpressed”- • Leisure trip
- • Couple
- • King Studio
- • Stayed 2 nights
- • Submitted via mobile
Room very outdated. Microwave dirty. Unmatched dishes and cutlery. Hole in shower floor. Needs a real good revamp. Not worth the money we paid and if there was someone around i would jave shown them everything i found not quite up to standard in the room. We had no table just a chair. Definity unimpressed
It was close to the clubs.
Stayed in October 2022
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Reviewed: 12 October 2022
Joe
New Zealand23 reviews1 helpful vote1.0“Didn’t stay there”- • Leisure trip
- • Couple
- • Economy Twin Studio
- • Stayed 1 night
- • Submitted via mobile
Couldn’t stay there, had to book elsewhere. Room was disgusting. Looked like it hadn’t been cleaned at all.
None of it
Stayed in October 2022
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Reviewed: 26 September 2022
Kingston
New Zealand2 reviews1 helpful vote3.0“Lost for words”- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 2 nights
- • Submitted via mobile
Fridge didn’t work, microwave didn’t work, shower floor had cracks, door was broken, cleanliness wasn’t great, had bed bug bites when waking up
I enjoyed the service from the staff. Great staff service
Stayed in September 2022
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Reviewed: 21 September 2022
Frans
New Zealand33 reviews7.0Good- • Leisure trip
- • Couple
- • Queen Room
- • Stayed 1 night
WIFI very poor. No power point close to bed. Broken microwave
Clean, tidy room.
Stayed in September 2022
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Reviewed: 18 September 2022
Maria
New Zealand3 reviews3.0“For the money spent this was not a positive experience”- • Leisure trip
- • Family with young children
- • One-Bedroom Family Suite
- • Stayed 1 night
- • Submitted via mobile
The fridge did not work, there was only the used toilet roll from the previous occupants and no spare, the beds were dated and far too soft and the oven door was not on the oven which the duty manager explained upon arrival and had a small conventional oven instead. There was also no milk to accompany the coffee.
The location of this property was great
Stayed in September 2022
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Reviewed: 18 September 2022
Jenjen71
New Zealand15 reviews10“Worth the money we paid and lovely helpful staff and manager”- • Business trip
- • Couple
- • Economy Twin Studio
- • Stayed 1 night
- • Submitted via mobile
parking space was a bit tight :)
Warm bed, clean room - simple and no hassles
Stayed in August 2022
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Reviewed: 6 January 2023
Mark
Australia11 reviews6.0Pleasant- • Leisure trip
- • People with friends
- • One-Bedroom Family Suite
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in January 2023
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Reviewed: 21 November 2022
Moana
New Zealand147 reviews2 helpful votes5.0Passable- • Business trip
- • Solo traveller
- • Economy Twin Studio
- • Stayed 3 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in September 2022
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Reviewed: 21 November 2022
Moana
New Zealand147 reviews2 helpful votes5.0Passable- • Business trip
- • Solo traveller
- • Economy Twin Studio
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in September 2022
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Reviewed: 21 November 2022
Moana
New Zealand147 reviews2 helpful votes5.0Passable- • Business trip
- • Couple
- • Queen Room
- • Stayed 1 night
- • Submitted via mobile
There are no comments available for this review
Stayed in September 2022
-
Reviewed: 21 November 2022
Moana
New Zealand147 reviews2 helpful votes6.0Pleasant- • Business trip
- • Solo traveller
- • Queen Room
- • Stayed 2 nights
- • Submitted via mobile
There are no comments available for this review
Stayed in October 2022
Showing 1 – 25
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