Reviews of Alpine Chalets
3 Findlay Street, 3989 National Park, New Zealand
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewWhat an awesome view of the mountains from the room! Lovely and warm with the heatpump. Cozy and enough space for me and my 2 teenage boys and they liked the bunk beds. I liked the layout of the rooms too and hoping you will keep some like this! Easy short walk to 4 square or ski hire. Thanks will stay again :)
Could hear the guests upstairs walking around in the early hours of the morning but I was in an older room yet to be soundproofed. Kids slept well so it didn't bother them.
Hi Sharon, Thank you for taking the time to leave your review and sorry to hear you had inconsiderate neighbours above you. Yes, the new renovations will make a huge difference in cases such as this. Thank you for staying with us, we really appreciated it.
Hi Sharon, Thank you for taking the time to leave your review and sorry to hear you had inconsiderate neighbours above you. Yes, the new renovations will make a huge difference in cases such as this. Thank you for staying with us, we reall… Show more
Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewLocation so handy to Ski Field. Mary The Manager was so good and friendly and went beyond what we required. Mary the Manager did her best to accommodate us… Thank you
The Wifi was a bit slow and did cut out at times and some noise from other guests. We were warned about it. The room an outdated BUT the room will be renovated as of now…no complaints as our host Manager was super friendly. Thank you
Thank you for your review. Yes, we are very excited about the new upgrades to our rooms and feel confident that our guests will enjoy the new super king beds, twin share beds, new bathrooms with lovely big showers, new kitchenettes, new flooring and best of all, walls, ceilings and floors enhanced with sound proofing materials. We hope you might return some time in the future to enjoy the benefits of these new upgrades. Thank you very much for choosing to stay with us.
Thank you for your review. Yes, we are very excited about the new upgrades to our rooms and feel confident that our guests will enjoy the new super king beds, twin share beds, new bathrooms with lovely big showers, new kitchenettes, new flo… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewLocation was really good, nice and tidy room
Washroom sink should be with mixture faucet instead of two separate faucets
Hi Umair, thank you for your suggestion. I am not sure if you noticed but we are upgrading and rebuilding all of our rooms with completely new bathrooms. Thank you for choosing to stay with us, we appreciate it very much.
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewThe staff were very friendly and sent me all the information I needed before we headed to the chalet, including nearby restaurants and take-away shops, which I really appreciated.
The mattresses were a little too soft, and the top bunk didn’t have a safety rail, which felt unsafe. The stove was also under maintenance, so we couldn’t use it. Otherwise, everything was good.
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewOur room was very clean and spacious. Mary was very accommodating. Just the perfect place for our skiing and hiking trip.
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Reviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
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Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewReviewed: 8 August 2025 · Stayed in August 2025
Verified reviewClean, tidy and warm. Great view. Enough space for everyone.
It’s an old building so you’ll expect the soundproofing won’t be as great as newly built houses. But very considerate of them to provide ear plugs.
Hi Annabel, thank you very much for taking the time to leave your review and thanks so much for staying with us. We are rebuilding our rooms and reinsulating them with soundproof panels. Eventually all of our rooms will be upgraded like new.
Hi Annabel, thank you very much for taking the time to leave your review and thanks so much for staying with us. We are rebuilding our rooms and reinsulating them with soundproof panels. Eventually all of our rooms will be upgraded like new… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewThe location is absolutely the best. Easy parking. Staff is super friendly and helpful. Fast and efficient response. Hot water good, had a great shower after the cold snow play.
The top bed of the bunk bed is not safe for kids to sleep, no protection bar on the side. And not suitable for adults either, ceiling is too low, adult can't sit up.
Hello Dana, thank you for your review. We clearly state in our booking confirmation that the top bunks are not suitable for young children under 10 years of age. This is the first review we have ever received about an adult not being able to sit up whilst using a bunk bed. We have had adults and teenagers using the top bunks for at least the past ten years without issues. Thank you for staying with us, we really appreciated it. We hope you enjoy the rest of your holiday
Hello Dana, thank you for your review. We clearly state in our booking confirmation that the top bunks are not suitable for young children under 10 years of age. This is the first review we have ever received about an adult not being able t… Show more
Reviewed: 30 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewMary, the property manager is very kind and caring. She made sure I had all the information about the unit and surrounding areas before we arrived. The unit was very clean and cozy. They are in the middle of refurbishments, so the rooms are getting a facelift - can't wait to see it!
The rooms are small, but I knew that before arriving. For a couple, it is perfect, but for a family of 4, it is a bit cramped. However, it was perfectly fine for a few nights, and we were comfortable and warm, which is the most important.
Hi Carmen, thank you for taking the time to leave your review and thanks for staying with us, we really appreciated it. It was an absolute pleasure meeting you. We wish you all the best for the remainder of your holiday.
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewExcellence……..
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Our very first "Anonymous" review. Thank you for taking the time to leave your review, we appreciate it.
Reviewed: 22 July 2025 · Stayed in July 2025
Verified reviewWe stayed in room 11 on the top floor. The room was spacious yet cosy and warm. The view from the living area was expansive and captivating. And as the sun went down..from our room, we could see the lights of Whakapapa ski fields twinkling. The kitchen was perfect for what we needed and the bed was very comfortable. A lovely comfortable stay.
Hi Tracey, Thanks so much for your positive review. It is always a pleasure to have guests returning to stay with us. We are glad you liked your top floor room. It is perfect for younger people like you who can navigate the second flight of steps. Hopefully we might see you again sometime in the future. Thanks again and all the best to you both.
Hi Tracey, Thanks so much for your positive review. It is always a pleasure to have guests returning to stay with us. We are glad you liked your top floor room. It is perfect for younger people like you who can navigate the second flight … Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewOur stay was warm and comfortable. Located close to whakapapa ski field. Would definitely stay here again. Our car broke down and had to be towed, and Mary went above and beyond to offer any support she could, including links for shuttles, a later check out to catch a bus back to Auckland, and even a drop off to the bus station because it was raining - All on her own accord. Top hospitality!
Hello Zelna, thank you for taking the time to leave your review. It is such a shame your car broke down, so disappointing for your son. Hopefully you can all make it back again to enjoy the snow in the not-too-distant future. Thank you for choosing to stay with us, we really appreciated it.
Hello Zelna, thank you for taking the time to leave your review. It is such a shame your car broke down, so disappointing for your son. Hopefully you can all make it back again to enjoy the snow in the not-too-distant future. Thank you for … Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
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Thank you for your feedback Bruce, and thanks so much for staying with us, we really appreciate it.
Reviewed: 17 July 2025 · Stayed in July 2025
Verified reviewI liked the ease of checking in and out! It was nice to be able to go straight up to our room when we got there — the AC had also been turned on for us when we arrived which was great! The lady who was cleaning the room next to us when we left was also very nice 😊 The room was warm and clean and we had a good stay despite the weather.
The only fault would be a minor hole in the ceiling of the toilet (no leaks though), I've been told that the rooms are soon to be renovated, so I'm sure that'll be fixed in no time.
Hi Isabella, Thank you so much for your kind review. Yes we are completely stripping out our rooms and rebuilding them with sound proofing, new flooring, new bathrooms, and kitchenettes (with microwave cooking, no stove tops) and the choice of a Super King bed or two King single beds. We are very sorry your room had not yet been completed but we do make every effort to ensure our rooms are clean and warm for our guests. Thanks so much for staying with us and thank you again for your review.
Hi Isabella, Thank you so much for your kind review. Yes we are completely stripping out our rooms and rebuilding them with sound proofing, new flooring, new bathrooms, and kitchenettes (with microwave cooking, no stove tops) and the choice… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 5 July 2025 · Stayed in July 2025
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