Could hear the guests upstairs walking around in the early hours of the morning but I was in an older room yet to be soundproofed. Kids slept well so it didn't bother them.

What an awesome view of the mountains from the room! Lovely and warm with the heatpump. Cozy and enough space for me and my 2 teenage boys and they liked the bunk beds. I liked the layout of the rooms too and hoping you will keep some like this! Easy short walk to 4 square or ski hire. Thanks will stay again :)

Stayed in August 2025

The mattresses were a little too soft, and the top bunk didn’t have a safety rail, which felt unsafe. The stove was also under maintenance, so we couldn’t use it. Otherwise, everything was good.

The staff were very friendly and sent me all the information I needed before we headed to the chalet, including nearby restaurants and take-away shops, which I really appreciated.

Stayed in July 2025

It’s an old building so you’ll expect the soundproofing won’t be as great as newly built houses. But very considerate of them to provide ear plugs.

Clean, tidy and warm. Great view. Enough space for everyone.

Stayed in August 2025

The top bed of the bunk bed is not safe for kids to sleep, no protection bar on the side. And not suitable for adults either, ceiling is too low, adult can't sit up.

The location is absolutely the best. Easy parking. Staff is super friendly and helpful. Fast and efficient response. Hot water good, had a great shower after the cold snow play.

Stayed in July 2025

The rooms are small, but I knew that before arriving. For a couple, it is perfect, but for a family of 4, it is a bit cramped. However, it was perfectly fine for a few nights, and we were comfortable and warm, which is the most important.

Mary, the property manager is very kind and caring. She made sure I had all the information about the unit and surrounding areas before we arrived. The unit was very clean and cozy. They are in the middle of refurbishments, so the rooms are getting a facelift - can't wait to see it!

Stayed in July 2025

We stayed in room 11 on the top floor. The room was spacious yet cosy and warm. The view from the living area was expansive and captivating. And as the sun went down..from our room, we could see the lights of Whakapapa ski fields twinkling. The kitchen was perfect for what we needed and the bed was very comfortable. A lovely comfortable stay.

Stayed in July 2025

Our stay was warm and comfortable. Located close to whakapapa ski field. Would definitely stay here again. Our car broke down and had to be towed, and Mary went above and beyond to offer any support she could, including links for shuttles, a later check out to catch a bus back to Auckland, and even a drop off to the bus station because it was raining - All on her own accord. Top hospitality!

Stayed in July 2025

Nothing

Location

Stayed in July 2025

The only fault would be a minor hole in the ceiling of the toilet (no leaks though), I've been told that the rooms are soon to be renovated, so I'm sure that'll be fixed in no time.

I liked the ease of checking in and out! It was nice to be able to go straight up to our room when we got there — the AC had also been turned on for us when we arrived which was great! The lady who was cleaning the room next to us when we left was also very nice 😊 The room was warm and clean and we had a good stay despite the weather.

Stayed in July 2025

Opposite a restaurant and close to 4sqaure. Half an hour to the sky waka. Clean, cosy and newly renovated room

Stayed in May 2025

It is on the main road so we did use ear plugs at night, which was fine for us.

The room was big, clean, comfortable, well equipped - and the views were fantastic. Nice pub across the road

Stayed in March 2025

The shower was not very powerful..

Mary the Manager was really helpful and welcoming.. We had the biggest room which had stunning views and a good amount of space. It was comfortable.We had everything we needed

Stayed in April 2025

The exterior of the buildings could do with some maintenance but the rooms I saw were fine.

Excellent location in town. Ask for a room back from the main highway though. Our room was recently renovated and modern. If you are doing the Tongariro Alpine Crossing the shuttle bus leaves from across the road.

Stayed in April 2025

Can be a bit road noisy but with the window shut didn't bother us. As it's a motel catering for people who are early risers so there's no sleeping in if you're next to them. Fairly compact but you're not in them for long

Mary was very friendly and helpful. Good location in the village tho not right at Whakapapa, a few klms away. Walking distance to 4 square, restaurant, petrol station. Very comfy bed, good heating decent water pressure. Cooking facilities about to be upgraded. Great views from our room.

Stayed in April 2025

The place is lovely, location was perfect and staff were amazing, very helpful and caring. Helped shuffle around our whole family into rooms suitable for age and close to each other and was very helpful when some needed to stay an extra night and gave us great tips for our hike!

Stayed in April 2025

Never met any staff. The only info provided in the room was the WiFi password. No info of check out process, rubbish bins etc. Walls were very thin. We were watching a movie and the neighbours knocked on our door asking us to be quite and this was before 10pm

Great location, walking distance to food spots. Had the little kitchenette so we could do our own meals

Stayed in April 2025

There's not a lot of sound proofing so the sound of people walking on the floor above was loud.

Absolutely stunning views of the mountains, sunrise and moonrise.

Stayed in April 2025

As mentioned the accommodation we stayed in was a bit dated, however we understand they are in a process of upgrading rooms, and we were offered an upgrade to a newly refurbished one - however due to the nice clean room and to die for view -we were happy as is :-)

We had a fantastic stay at Alpine Chalets. The host was very attentive and checked on us (via text) a couple of times, suggesting places to eat. The view (we had a mountain view room on the second floor) was spectacular and we were able to admire breathtaking sunrises and sunsets over Ngauruhoe and Ruapehu. The grounds themselves we nice, lots of native trees with Kereru in a nearby tree. Although quite dated, the room was impeccably clean, bed comfortable, and we had everything we needed. If you are staying Friday or Saturday nights check out the Charm Thai caravan. Wonderful after a hike in the National Park.

Stayed in April 2025

The road noise on the apartment we had was very disturbing during the night

Good location for our purpose - hiking

Stayed in April 2025

The bedding area can feel a little bit cramped when having a lot of stuff. Cooking works fine, but when you are very tall (1.90m+), not the most comfortable as the cabinets and fan are quite low.

The chalet is a good homebase to experience the Tongariro area. Possibility to cook in the chalet is a nice bonus, such that you can focus on experiencing the nature without worrying you also need to find a restaurant. Communication with the host Mary was very good, helping out when having questions and having a comfortable check-in.

Stayed in March 2025

Starting to look a bit tired now, needs a freshen up. The kitchen doesn't come with saucepan/frying pan which is odd because there's a stove top.

Great location. Easy checkin and checkout. Really helpful manager

Stayed in March 2025

Perfect spot for Tongariro Alpine Crossing. Stunning view of the mountains. Room was really nice, and spacious, Mary went above and beyond in organising a surprise birthday treat!

Stayed in March 2025

We probably should have requested for a room on the ground level since we have large luggage (we were assigned level 2 for a room) but the view on the second floor is great (or would have been great - rainy and foggy when we were there). NOTE: soundproofing isn't too good so please be mindful of your TV, chatting and packing!

I love that it's convenient to access the trekking areas and sightseeing areas from the location. It's near to a petrol kiosk with a grocery store as well which makes it easy to prep food. Microwave and fridge included. Has sinks and your utensils, plates, bowls, cups, mugs, and there's cooking utensils provided. There's also some teas, coffee and hot chocolate provided as well. Note that there are no pots and pans, and no stove for cooking BUT the host was great to go out of the way provide one for us (we didn't read the note sent to us upon booking properly). Now they are revamping the space and building proper stovetops in the rooms for easy cooking, so check with them to see when it's completed, if not you would have to request for a plug in stove top, which is not difficult to use! And they even provided hairdryers (which I didn't manage to find - it's a first come first served basis), but you would have to take from their laundry room and return it for the rest to use. Parking provided at the location. Heater in room and water heater works really well and we didn't feel cold during our stay and it was really chilly at night. You can see lots of stars at night if you don't mind being out in the cold for a while.

Stayed in March 2025

All was as expected

All good

Stayed in February 2025