Reviews of The Samrat Palace - Luxury Hotel in Kathmandu 3 stars
Mitranagar Gongabu Kathmandu, 44660 Kathmandu, Nepal
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Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewAll through good.
There was no lift for guest uses.
Reviewed: 15 April 2025 · Stayed in April 2025
Verified reviewStaff and hotel manager were extremely attentive. When the hot water for my shower didn't work, they immediately sent someone to check and then proceeded to get me another room! They also provided free bottled water every day.
Reviewed: 27 March 2025 · Stayed in February 2025
Verified reviewReviewed: 5 March 2025 · Stayed in March 2025
Verified reviewNot at all
It’s seems like the scam
We are very sorry that you felt like that, can you please elaborate the things which did not satisfy you so that we can improve it as soon as possible.
Reviewed: 15 November 2024 · Stayed in November 2024
Verified reviewThe bed was comfy enough, good Aircon. Some of the staff were lovely
Check in was a nightmare, receptionist was rude. Said it was my responsibility to pull up what room I booked and the nightly rate, saying she didn't have access to the booking system. The food from the restaurant was incredibly underwhelming. The showers were cold. The laundry service they use is incredibly overpriced. The place was almost completely empty and I see why. There was nothing good for tourists around the area (About a 30 minute walk into thamel) and the reception staff didn't seem to have any idea what was going on. Don't bother with this place, plenty of other good options around.
We’re deeply sorry to hear about your experience and truly appreciate your feedback. The issues you mentioned regarding check-in, staff behavior, amenities, and overall service fall short of the standards we strive to maintain. We sincerely apologize for the inconvenience and will address these concerns with our team to ensure improvements. Your feedback about the location and lack of tourist-friendly support is also noted, and we’ll work on enhancing our guest experience. Please don’t hesitate to reach out to us directly so we can address your concerns further. We hope to have the opportunity to provide you with a better experience in the future.
We’re deeply sorry to hear about your experience and truly appreciate your feedback. The issues you mentioned regarding check-in, staff behavior, amenities, and overall service fall short of the standards we strive to maintain. We sincerel… Show more
Reviewed: 8 November 2024 · Stayed in November 2024
Verified reviewOne of the bad hotel ever seen in my whole life. First time i m booked hotel by booking. Com but both hotel are worse and waste of my money. I never book again my trip by booking. Com. I suggest my other freinds and relatives do not book. I m travelling 1 trip abroad and 2-3 trip in domestics location. I request other people do not book hotel by booking. Com
Nothing
We’re truly sorry to hear about your experience and regret that it was not up to your expectations. We understand how disappointing it can be when a stay does not meet your standards, and we sincerely apologize for any inconvenience caused. While we strive to provide a positive experience for all guests, it’s clear we fell short in this instance. Your feedback is important to us, and we will use it to improve our services. We also recommend reaching out to Booking.com directly to share your concerns about the booking process, as they may be able to assist you further. If there’s anything we can do to help, please don’t hesitate to contact us directly. We hope your future travels are smooth and enjoyable, and we would love the opportunity to provide you with a better experience if you decide to give us another chance.
We’re truly sorry to hear about your experience and regret that it was not up to your expectations. We understand how disappointing it can be when a stay does not meet your standards, and we sincerely apologize for any inconvenience caused.… Show more
Reviewed: 30 October 2024 · Stayed in October 2024
Verified reviewReviewed: 24 October 2024 · Stayed in October 2024
Verified reviewNoise in the morning
We sincerely apologize for the disturbance you experienced this morning. Ensuring a peaceful and comfortable stay is our top priority, and we will address the issue promptly to prevent it from happening again.
Reviewed: 30 September 2024 · Stayed in September 2024
Verified reviewI only booked for one night to catch a 6am bus from Gongabu and I almost slept in because the bed was so comfy. Staff were very caring, tried to book bus tickets for me in advance on their phone.
Nothing
Reviewed: 30 September 2024 · Stayed in September 2024
Verified reviewEveryone is cooperative and cheering except for the night staff who handled my check in at the first day. I don't say he was rude but he had different price rate than what I got on booking.com. But after few minutes of discussion, he agreed to give me the room at the price of what I booked at. So besides that everything was good.
I was staying in 2nd floor of the building and the water pressure in the bath tap was very slow. Moreover, hot water was not as it expected. It was like there's no hot water coming.
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the water pressure and the hot water during your stay on the 2nd floor. Your comfort is our priority, and we regret that we fell short of your expectations in this regard. We are actively investigating the issue and will take immediate steps to ensure that it is resolved. Our team is also reviewing our systems to prevent similar occurrences in the future. We truly value your patronage and would love the opportunity to provide you with a better experience on your next visit. Please don’t hesitate to reach out to us directly if there’s anything we can do to make it right for you
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the water pressure and the hot water during your stay on the 2nd floor. Your comfort is our priority, and we regret that we fell short of… Show more
Reviewed: 25 September 2024 · Stayed in September 2024
Verified reviewNeat and clean
The price was not that when booked. Having booked nearly one month before the rooms were allotted in different buildings first, later transferred to the same building. It took much time for check in, especially for deciding the amount to be paid. Also free breakfast is very very limited and options are only one or two.
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Regarding the pricing, we strive to provide transparency, but we regret if there was any confusion. We appreciate your patience during the check-in process and are working to streamline it for a smoother experience in the future. We understand your concerns about the room allocation and breakfast options, and we will review these areas to improve our services. Your feedback is valuable in helping us enhance guest satisfaction. We hope to have the opportunity to serve you better in the future.
Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Regarding the pricing, we strive to provide transparency, but we regret if there was any confusion. We appreciate your patienc… Show more
Reviewed: 10 September 2024 · Stayed in September 2024
Verified reviewGood location
My room did not have bath tub as mentioned in the description. There were lots of mosquitoes in my room!
Thank you for sharing your experience with us. I sincerely apologize for the inconvenience you faced during your stay. It’s disappointing to hear that your room did not have a bathtub as described, and that you encountered mosquitoes in your room. This falls short of the high standards we aim to provide to all our guests. We take your concerns very seriously. I have shared your feedback with our team, and we are reviewing the room descriptions to ensure they are accurate and addressing the pest issue immediately. Please allow us the opportunity to make this right. Should you consider staying with us again, I’d be happy to personally oversee your reservation to ensure your next visit is seamless and comfortable. Thank you for bringing this to our attention, and we truly value your feedback.
Thank you for sharing your experience with us. I sincerely apologize for the inconvenience you faced during your stay. It’s disappointing to hear that your room did not have a bathtub as described, and that you encountered mosquitoes in you… Show more
Reviewed: 24 May 2024 · Stayed in April 2024
Verified reviewReviewed: 4 May 2024 · Stayed in April 2024
Verified reviewStay was good, room is decent. Breakfast was top notch. I booked jacuzzi with decorations, jacuzzi was just a bath tub, no whirlpool. Decoration was great though.
Thank you for sharing your feedback with us. We’re happy to hear that you enjoyed your stay, found your room decent, and loved the breakfast. It’s also great to know that the decorations for the jacuzzi were to your liking. I sincerely apologize for the misunderstanding regarding the jacuzzi. We will review the description to ensure it aligns with what guests can expect, and we appreciate your patience and understanding. We value your feedback and look forward to welcoming you back for another stay.
Thank you for sharing your feedback with us. We’re happy to hear that you enjoyed your stay, found your room decent, and loved the breakfast. It’s also great to know that the decorations for the jacuzzi were to your liking. I sincerely apol… Show more
Reviewed: 27 April 2024 · Stayed in March 2024
Verified reviewReviewed: 24 April 2024 · Stayed in April 2024
Verified reviewReviewed: 23 March 2024 · Stayed in March 2024
Verified reviewFree breakfast.. friendly staff
Thank you sir It was a pleasure having you here we will make sure to improve more and you will find changes on your second visit so we can score 10 out of 10 on every category and we do hope you recommend our hotel to any other friends who want to travel to Nepal once again thank you for choosing us to stay
Thank you sir It was a pleasure having you here we will make sure to improve more and you will find changes on your second visit so we can score 10 out of 10 on every category and we do hope you recommend our hotel to any other friends … Show more
Reviewed: 26 February 2024 · Stayed in February 2024
Verified reviewReviewed: 7 January 2024 · Stayed in December 2023
Verified reviewReviewed: 30 December 2023 · Stayed in December 2023
Verified reviewReviewed: 11 November 2023 · Stayed in November 2023
Verified reviewReviewed: 30 October 2023 · Stayed in October 2023
Verified reviewBreakfast and other food was good.Location was good but little bit inside from main road.
They don't have lift, good wifi facility and electricity problem.
Thank you for your valuable feedback. We sincerely apologize for the inconvenience caused due to the lack of a lift, issues with Wi-Fi, and electricity interruptions during your stay. Your comfort and convenience are our top priorities, and we understand how important these facilities are for a pleasant experience. Please rest assured that we are actively working to address these concerns to improve the overall quality of our services. We truly appreciate your patience and hope to welcome you back in the future, offering a better and more comfortable stay.
Thank you for your valuable feedback. We sincerely apologize for the inconvenience caused due to the lack of a lift, issues with Wi-Fi, and electricity interruptions during your stay. Your comfort and convenience are our top priorities, and… Show more
Reviewed: 21 October 2023 · Stayed in October 2023
Verified reviewReviewed: 3 October 2023 · Stayed in September 2023
Verified review