Reviews of Hotel Shambala 4 stars
Bansbari, Narayan Gopal Chowk, Opp Australian Embassy, 21218 Kathmandu, Nepal

Loading
Guests also reviewed these properties:
Round Rock, United States
Boracay, Philippines
Fukuoka, Japan
Limoux, France
Playa de las Americas, Spain
Flattach, Austria
Emmendingen, Germany
Szekszárd, Hungary
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 22 April 2025 · Stayed in April 2025
Verified reviewThe staff is great, everyone is very helpful and friendly.
Wash/replace the shower curtain. They smell sour at the bottom after some time.
Dear Rory, Warm Greetings from Hotel Shambala !!! We're grateful you chose to stay with us. Thank you for your kind words about our facility and staff! We're thrilled to hear you had a positive experience with our team. We appreciate your feedback about the shower curtains and will address this promptly to ensure everything is fresh and welcoming. We hope to see you again soon! With Regards, Bedant Rayamajhi | Front Office Manager.
Dear Rory, Warm Greetings from Hotel Shambala !!! We're grateful you chose to stay with us. Thank you for your kind words about our facility and staff! We're thrilled to hear you had a positive experience with our team. We appreci… Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewReviewed: 19 April 2025 · Stayed in April 2025
Verified reviewComplimentary gym access was great.
Dear Tarja, Thank you so much for the review and staying with us! We strive to provide exceptional hospitality and service, and your feedback confirms we're on the right track. We put a lot of effort into ensuring a comfortable and enjoyable stay for our guests, so your feedback is truly rewarding. Thank you again for choosing Hotel Shambala. We hope to have the pleasure of welcoming you back in the future! With Regards, Bedant Rayamajhi | Front Office Manager.
Dear Tarja, Thank you so much for the review and staying with us! We strive to provide exceptional hospitality and service, and your feedback confirms we're on the right track. We put a lot of effort into ensuring a comfortable and enj… Show more
Reviewed: 14 April 2025 · Stayed in March 2025
Verified reviewReviewed: 8 April 2025 · Stayed in April 2025
Verified reviewThe staff was indeed very helpful and I want to thank the following who helped me Mr Bedant, Mr Fatak, Mr Prem and Mr Diwas. When you are at the hotel, please look for them. Thank you again I shall see you soon!
Dear Hui Leng, Warm Greetings from Hotel Shambala !! Foremost thank you for choosing to stay with us. Thank you again for your kind words! We're delighted to hear that you had a great experience with us and that our staff Mr. Fatak, Mr. Prem, and Mr. Diwas & I were able to assist you well. We’ll be sure to pass along your appreciation to them. Looking forward to welcoming you back soon! Safe travels until then! With Regards, Bedant Rayamajhi | Front Office Manager.
Dear Hui Leng, Warm Greetings from Hotel Shambala !! Foremost thank you for choosing to stay with us. Thank you again for your kind words! We're delighted to hear that you had a great experience with us and that our staff Mr. Fatak, … Show more
Reviewed: 14 March 2025 · Stayed in March 2025
Verified reviewReviewed: 26 February 2025 · Stayed in February 2025
Verified reviewReviewed: 18 February 2025 · Stayed in February 2025
Verified reviewThe service, the rooftop and breakfast.
I like everything about my stay.
Dear Dona, Thank you so much for your review on us! We strive to provide exceptional hospitality and service, and your feedback confirms we're on the right track.We put a lot of effort into ensuring a comfortable and enjoyable stay for our guests, so your feedback is truly rewarding. Thank you again for choosing Hotel Shambala. We hope to have the pleasure of welcoming you back in the future! With Regards, Bedant Rayamajhi | Front Office Manager.
Dear Dona, Thank you so much for your review on us! We strive to provide exceptional hospitality and service, and your feedback confirms we're on the right track.We put a lot of effort into ensuring a comfortable and enjoyable stay for… Show more
Reviewed: 25 January 2025 · Stayed in January 2025
Verified reviewReviewed: 22 December 2024 · Stayed in December 2024
Verified reviewReviewed: 4 October 2024 · Stayed in September 2024
Verified reviewVery friendly and attentive staff. Good food and amazing view from roof top bar/cafe/pool area. I spent over a month there and really felt at home and taken care of.
Dear Mr. Scott, Warm Greetings from Hotel Shambala!!!! We at hotel Shambala are very delighted to know that you had a very comfortable stay with us. We couldn't thank you enough for your lovely review on our services and the mostly importantly our Shambala family who catered all the needs that you required for. These feedbacks will always be the center of our excellence and a motivational aspects to grow more. It was a pleasure to have you stay with us and we look forward to welcoming you back soon. With Regards, Bedant Rayamajhi | Front Office Manager
Dear Mr. Scott, Warm Greetings from Hotel Shambala!!!! We at hotel Shambala are very delighted to know that you had a very comfortable stay with us. We couldn't thank you enough for your lovely review on our services and the mostly impo… Show more
Reviewed: 2 October 2024 · Stayed in September 2024
Verified reviewSituated on a main street with a few restaurants nearby. It's an an easy cab ride to Durbar Marg, Thamel, and the airport. The room and specifically the bed were very comfortable. The breakfast buffet had variety and offered an omelet station and coffee machine. The rooftop bar and infinity pool are lovely, with a great view of the city and friendly bartenders.
The shower had hot water and good water pressure, but with just the half wall, the floor flooded.
Dear Travel, Warm Greetings from Hotel Shambala!!!! We at hotel Shambala are very delighted to know that you had a very comfortable stay with us. We couldn't thank you enough for your lovely review on our services and the mostly importantly our Shambala family who catered all the needs that you required for. We thank you for your feedback on the bathroom, which we shall address the issues in the days to come. Certainly these feedbacks will always be the center of our excellence and a motivational aspects to grow more. It was a pleasure to have you stay with us and we look forward to welcoming you back soon. With Regards, Bedant Rayamajhi | Front Office Manager
Dear Travel, Warm Greetings from Hotel Shambala!!!! We at hotel Shambala are very delighted to know that you had a very comfortable stay with us. We couldn't thank you enough for your lovely review on our services and the mostly importa… Show more
Reviewed: 12 September 2024 · Stayed in September 2024
Verified reviewReviewed: 28 August 2024 · Stayed in August 2024
Verified reviewComfortable, large rooms. Clean and tidy. Great views of the city.
Dear Apipar, Warm Greetings from Hotel Shambala!!!! Foremost thank you for choosing to stay with us. We thank you for your review on us. These feedbacks will always be the center of our excellence and a learning and improvising aspects which will help us to grow more and at the same time help us in getting the standards where we lack to progress more on. It was a pleasure to have you stay with us and we look forward to welcoming you back soon. With Regards, Bedant Rayamajhi | Front Office Manager
Dear Apipar, Warm Greetings from Hotel Shambala!!!! Foremost thank you for choosing to stay with us. We thank you for your review on us. These feedbacks will always be the center of our excellence and a learning and improvising aspects w… Show more
Reviewed: 28 May 2024 · Stayed in May 2024
Verified reviewBreakfast was outstanding, healthy choices for vegetarians and non veg alike. Staff was beyond gracious, welcoming and helpful! Special thanks to Bedant and the front desk staff, everything with a warm smile, amazing welcome to Kathmandu! You can swim in the pool overlooking Kathmandu! Comfortable beds and hot showers!
A little noisy from the restaurant/club if you want an early night, need to take a car to get to Thamel area
Dear Mr. Jonathan Warm Greetings from Hotel Shambala!!!! Foremost thank you for choosing to stay with us. We at hotel Shambala are very delighted to know that you had a very comfortable stay with us. We couldn't thank you enough for your lovely review on our services and the mostly importantly our Shambala family who catered all the needs that you required for. These feedbacks will always be the center of our excellence and a motivational aspects to grow more. It was a pleasure to have you stay with us and we look forward to welcoming you back soon. With Regards, Bedant Rayamajhi | Front Office Manager
Dear Mr. Jonathan Warm Greetings from Hotel Shambala!!!! Foremost thank you for choosing to stay with us. We at hotel Shambala are very delighted to know that you had a very comfortable stay with us. We couldn't thank you enough for you… Show more
Reviewed: 7 May 2024 · Stayed in April 2024
Verified reviewReviewed: 1 May 2024 · Stayed in May 2024
Verified reviewReviewed: 28 April 2024 · Stayed in April 2024
Verified reviewReviewed: 1 February 2024 · Stayed in January 2024
Verified reviewReviewed: 17 January 2024 · Stayed in November 2023
Verified reviewGreat location. Staff were very polite and helpful.
Dear Toran, Warm Greetings from Hotel Shambala!!!! We at hotel Shambala are very delighted to know that you had a pleasant stay with us and we thank you for choosing to stay with us. Shambala couldn't thank you enough for your review. These feedbacks will always be the center of our excellence and a motivational aspects to grow more. It was a pleasure to have you stay with us and we look forward to welcoming you back soon. With Regards, Bedant Rayamajhi | Front Office Manager
Dear Toran, Warm Greetings from Hotel Shambala!!!! We at hotel Shambala are very delighted to know that you had a pleasant stay with us and we thank you for choosing to stay with us. Shambala couldn't thank you enough for your review.… Show more
Reviewed: 21 December 2023 · Stayed in December 2023
Verified reviewSuper friendly and helpful staff - they were awesome!
All good
Dear David, Warm Greetings from Hotel Shambala!!!! We at hotel Shambala are very delighted to know that you had a very comfortable stay with us and we thank you for choosing to stay with us. Shambala couldn't thank you enough for your review. These feedbacks will always be the center of our excellence and a motivational aspects to grow more. It was a pleasure to have you stay with us and we look forward to welcoming you back soon. With Regards, Bedant Rayamajhi | Front Office Manager
Dear David, Warm Greetings from Hotel Shambala!!!! We at hotel Shambala are very delighted to know that you had a very comfortable stay with us and we thank you for choosing to stay with us. Shambala couldn't thank you enough for your… Show more
Reviewed: 13 December 2023 · Stayed in December 2023
Verified review