Reviews of Hotel Serenity 3 stars
Bhagawati Marg, Thamel, Kathmandu, Nepal
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewIf you're looking for a comfortable and affordable hotel in Kathmandu, I highly recommend Hotel Serenity Kathmandu. Located in the bustling yet charming neighborhood of Thamel, this hotel offers a perfect balance of tranquility, cleanliness, and convenience. From the moment I arrived, the staff was warm, welcoming, and incredibly helpful. Their hospitality truly made me feel at home. The rooms are clean, spacious, and well-maintained, with all the essential amenities like Wi-Fi, hot water, air conditioning, and comfortable beds, perfect for both leisure and business travelers. One of the biggest highlights of my stay was the rooftop view of Kathmandu Valley, an ideal spot to enjoy a quiet morning or evening tea. The hotel also offers airport pickup service, guided tours, and local travel assistance, making it a great choice for first-time visitors to Nepal. What sets Hotel Serenity apart is its peaceful atmosphere - despite being just a few steps away from the vibrant streets of Thamel. It truly lives up to its name! Dremas of Garden, Kathmandu Durbar Square, Swayambhunath, some amazing shopping centre like Chaya Center, local antique shos around Thamel area are great to see. If you're searching for the best budget hotel in Kathmandu or a quiet hotel in Thamel, Hotel Serenity Kathmandu is the perfect pick. I would gladly stay here again and recommend it to anyone looking for quality service at a reasonable price.
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewPrime location
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewMy stay at Hotel Serenity was truly exceptional, and I would highly recommend it to anyone visiting Kathmandu. The hotel offers one of the best values in the city, especially for those planning a longer stay. The rooms are comfortable, well-maintained, and thoughtfully designed to make guests feel at home. The staff is incredibly welcoming, attentive, and always ready to assist with any needs, which made my overall experience even more enjoyable. Beyond the excellent service, the location of Hotel Serenity is very convenient, providing easy access to many of the city’s key attractions, restaurants, and shops. The atmosphere of the hotel is peaceful, living up to its name, and it provides a perfect balance between comfort, affordability, and quality. Whether you are traveling for business, leisure, or an extended stay, Hotel Serenity stands out as a reliable and pleasant choice in Kathmandu. I truly appreciated my time here and would not hesitate to return in the future.
Dear Guest, Greetings from Hotel Serenity! Thank you for your wonderful review. We are thrilled to hear that you enjoyed your stay and found our rooms comfortable, our staff attentive, and our location convenient. It is especially gratifying to know that you appreciated the peaceful atmosphere and exceptional value we strive to provide. We truly look forward to welcoming you back to Hotel Serenity for another enjoyable and memorable stay. best regards, Hotel Serenity
Dear Guest, Greetings from Hotel Serenity! Thank you for your wonderful review. We are thrilled to hear that you enjoyed your stay and found our rooms comfortable, our staff attentive, and our location convenient. It is especially gratify… Show more
Reviewed: 1 August 2025 · Stayed in July 2025
Verified reviewI truly enjoyed my stay at Hotel Serenity! The food was absolutely delicious, and the service exceeded my expectations. The hotel is in a great location, I especially enjoyed the walk to Kathmandu Durbar Square. It's also perfect for experiencing the vibrant nightlife of Thamel. I would definitely recommend this hotel to anyone looking for comfort, convenience, and great value for money.
Dear Mr. Dipesh, Greetings from Hotel Serenity! Thank you for your wonderful review. We are delighted to hear that you enjoyed our delicious food, excellent service, and prime location near Kathmandu Durbar Square and Thamel. It is also great to know that you found your stay to be both comfortable and of great value. Your kind recommendation truly means a lot to us. We look forward to welcoming you back for another memorable stay. Best Regards, Hotel Serenity
Dear Mr. Dipesh, Greetings from Hotel Serenity! Thank you for your wonderful review. We are delighted to hear that you enjoyed our delicious food, excellent service, and prime location near Kathmandu Durbar Square and Thamel. It is also g… Show more
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewThe host and personel was very kind and helpful Location was close to everywhere Price was adequate
Dear Mr. Artur, Greetings from Hotel Serenity! Thank you for your wonderful review and for recommending us to backpackers. We are delighted to hear that you found our staff kind and helpful and that our central location added to your experience. It's also great to know that you found our pricing reasonable. We truly appreciate your feedback and look forward to welcoming you again on your next visit. Best Regards, Hotel Serenity
Dear Mr. Artur, Greetings from Hotel Serenity! Thank you for your wonderful review and for recommending us to backpackers. We are delighted to hear that you found our staff kind and helpful and that our central location added to your expe… Show more
Reviewed: 25 March 2025 · Stayed in March 2025
Verified reviewReviewed: 13 December 2024 · Stayed in October 2024
Verified reviewReviewed: 4 November 2024 · Stayed in November 2024
Verified reviewLocated in centre of thamel
No airport shuttle wifi service is very poor
Dear Mr. Subedi, Greetings from Hotel Serenity! Thank you for sharing your feedback with us. We are glad you appreciated our central location in the heart of Thamel. We sincerely apologize for the inconvenience caused by the lack of an airport shuttle and the poor Wi-Fi service. Your comments are valuable to us, and we will work on addressing these concerns to enhance the experience for our guests. We hope to have the opportunity to welcome you back for an improved stay in the future. Best Regards, Hotel Serenity
Dear Mr. Subedi, Greetings from Hotel Serenity! Thank you for sharing your feedback with us. We are glad you appreciated our central location in the heart of Thamel. We sincerely apologize for the inconvenience caused by the lack of an a… Show more
Reviewed: 1 September 2024 · Stayed in September 2024
Verified reviewA great hotel to stay at with a good location!
Dear Ms. Ruby, Greetings from Hotel Serenity! Thank you for your wonderful review. We are thrilled to hear that you enjoyed our location and found our staff, cleanliness, and value for money to be outstanding. We appreciate your feedback regarding our facilities and comfort and will use your comments to continue improving our services. We look forward to welcoming you back for another great stay. Best Regards, Hotel Serenity
Dear Ms. Ruby, Greetings from Hotel Serenity! Thank you for your wonderful review. We are thrilled to hear that you enjoyed our location and found our staff, cleanliness, and value for money to be outstanding. We appreciate your feedback … Show more
Reviewed: 1 September 2024 · Stayed in August 2024
Verified reviewReviewed: 17 June 2024 · Stayed in June 2024
Verified reviewReviewed: 23 April 2024 · Stayed in April 2024
Verified reviewBudget friendly hotel, clean, nice staff, good location.
Breakfast was light
Dear Mr. Madhav, Greetings from Hotel Serenity! Thank you for choosing Hotel Serenity for your recent stay and for sharing your excellent feedback with us. We are delighted to hear that you had a wonderful experience during your time with us. We're thrilled to receive perfect ratings across all categories, including staff, cleanliness, location, facilities, comfort, value for money, and bed rating. Providing outstanding service and ensuring our guests have a comfortable and enjoyable stay is our top priority, and we're delighted that we met your expectations in every aspect. We're especially pleased to hear that you found our hotel to be budget-friendly, clean, and conveniently located. Our team works hard to provide a welcoming and comfortable environment for all our guests, and it's rewarding to receive your positive feedback. Regarding your comment about breakfast, we appreciate your input. We strive to offer a satisfying breakfast experience for our guests, and we will take your feedback into consideration to enhance our offerings further. Once again, thank you for your kind words, Madhav. We hope to have the pleasure of welcoming you back to Hotel Serenity for another enjoyable stay in the future. Warm Regards, Hotel Serenity
Dear Mr. Madhav, Greetings from Hotel Serenity! Thank you for choosing Hotel Serenity for your recent stay and for sharing your excellent feedback with us. We are delighted to hear that you had a wonderful experience during your time with… Show more
Reviewed: 4 April 2024 · Stayed in March 2024
Verified reviewReviewed: 2 March 2024 · Stayed in February 2024
Verified reviewReviewed: 1 January 2024 · Stayed in January 2024
Verified reviewI liked the location of the Hotel, room size and the cleanliness
Location and Room
Dear Mr. Rokaya, Greetings from Hotel Serenity! Thank you for taking the time to share your fantastic review with us! We are thrilled to hear about your exceptional experience during your stay with us and sincerely appreciate your perfect rating across all categories. We are delighted that you found our staff, cleanliness, location, facilities, comfort, and overall value for money to be top-notch. Your positive feedback serves as great motivation for our team. It's wonderful to know that the central location made your stay convenient and accessible. We're also pleased that you enjoyed the room size and cleanliness. Your kind words are truly appreciated, and we look forward to the opportunity of hosting you again on your next visit. If there's anything specific you loved about your stay or any suggestions you have for improvement, please feel free to share. Thank you for choosing our hotel. Best Regards, Hotel Serenity
Dear Mr. Rokaya, Greetings from Hotel Serenity! Thank you for taking the time to share your fantastic review with us! We are thrilled to hear about your exceptional experience during your stay with us and sincerely appreciate your perfect r… Show more
Reviewed: 4 November 2023 · Stayed in October 2023
Verified reviewFriendly and helpful staff at the reception. We left for Lumbini at 6 a.m. and they prepared a breakfast box for us to take away- sandwiches, apples, bananas, and water, and called a taxi. Thank you! The price was also good.
Dear Ms. Natalia, Greetings from Hotel Serenity! Thank you for taking the time to share your wonderful review with us! We're thrilled to hear about your exceptional experience during your stay, and we genuinely appreciate your perfect rating across all categories. It's heartening to know that you found our staff to be friendly and helpful, especially with the thoughtful gesture of preparing a breakfast box for your early departure to Lumbini. We're delighted that the service met your expectations, and we appreciate your kind words. Your feedback is truly encouraging, and we look forward to the pleasure of hosting you again on your next visit. If there's anything specific you loved about your stay or any suggestions you have for improvement, please feel free to share. Thank you for choosing our hotel. Best Regards, Hotel Serenity
Dear Ms. Natalia, Greetings from Hotel Serenity! Thank you for taking the time to share your wonderful review with us! We're thrilled to hear about your exceptional experience during your stay, and we genuinely appreciate your perfect r… Show more
Reviewed: 8 May 2023 · Stayed in May 2023
Verified reviewlocation was good. relatively quiet and helpful staff. they let me leave my bags here while trekking, I was very grateful
room was meant to be non smoking but it smelt a little bit musty and of smoke. the staff were good and sprayed it.
Dear Ms. Fiona, Greetings from Hotel Serenity! Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your detailed review and are pleased to hear that you found our location to be good and our staff helpful. We're glad that you were able to take advantage of our bag storage service while trekking. It's our pleasure to assist our guests in making their travels more convenient. However, we apologize for the inconvenience regarding the room odor. We appreciate your understanding and cooperation with our staff in addressing the issue promptly. Your feedback is essential, and we will take steps to ensure a more pleasant experience in this regard. If there are specific suggestions or details you would like to share about your experience, please feel free to reach out. We hope to have the opportunity to welcome you back in the future with an improved stay. Thank you for choosing our hotel. Best Regards, Hotel Serenity
Dear Ms. Fiona, Greetings from Hotel Serenity! Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your detailed review and are pleased to hear that you found our location to be good and our staff he… Show more
Reviewed: 1 May 2023 · Stayed in April 2023
Verified reviewplace in tamel , Comfortable, easy to travel, friendly helpful staff. Delicious breakfast, good wifi , i stay 3night
Dear Ms. Autchara, Greetings from Hotel Serenity! Thank you for sharing your fantastic review with us! We're delighted to hear about your exceptional experience during your 3-night stay, and we genuinely appreciate your perfect rating across all categories. It's wonderful to know that you found our staff to be friendly and helpful, and we're thrilled that you enjoyed the comfort, ease of travel, and the delicious breakfast. Providing a comfortable and enjoyable stay for our guests is our top priority. Your positive feedback serves as great motivation for our team, and we look forward to the pleasure of hosting you again on your next visit. If there's anything specific you loved about your stay or any suggestions you have for improvement, please feel free to share. Thank you for choosing our hotel. Best Regards, Hotel Serenity
Dear Ms. Autchara, Greetings from Hotel Serenity! Thank you for sharing your fantastic review with us! We're delighted to hear about your exceptional experience during your 3-night stay, and we genuinely appreciate your perfect rating a… Show more
Reviewed: 28 April 2023 · Stayed in April 2023
Verified reviewNice and clean room.Staffs all friendly and helpful
Dear Ms. Kodchanipha, Greetings from Hotel Serenity! Thank you for sharing your excellent review with us! We're thrilled to hear about your outstanding experience during your stay, and we genuinely appreciate your perfect rating across all categories. It's delightful to know that you found our rooms nice and clean and that our staff was friendly and helpful. Providing a comfortable and welcoming environment for our guests is our top priority. Your positive feedback is truly appreciated, and we look forward to the pleasure of hosting you again on your next visit. If there's anything specific you loved about your stay or any suggestions you have for improvement, please feel free to share. Thank you for choosing our hotel. Best Regards, Hotel Serenity
Dear Ms. Kodchanipha, Greetings from Hotel Serenity! Thank you for sharing your excellent review with us! We're thrilled to hear about your outstanding experience during your stay, and we genuinely appreciate your perfect rating across … Show more
Reviewed: 21 March 2023 · Stayed in March 2023
Verified reviewReviewed: 15 March 2023 · Stayed in March 2023
Verified reviewClean and tidy in the heart of Thamel. Well priced.
Limited breakfast options
Dear Ms. Bethany, Greetings from Hotel Serenity! Thank you for sharing your feedback with us. We're delighted to hear about your positive experience during your stay, and we appreciate your high rating across various categories. It's wonderful to know that you found our hotel clean and tidy in the heart of Thamel, and we're pleased that you found it well-priced. Providing a comfortable and well-priced stay is a priority for us. We appreciate your specific comment about the limited breakfast options. Your feedback is valuable, and we will review this aspect to ensure a more varied and satisfying breakfast experience for our guests. We look forward to the opportunity to welcome you back in the future. If there's anything specific you loved about your stay or any suggestions you have for improvement, please feel free to share. Thank you for choosing our hotel. Best Regards, Hotel Serenity
Dear Ms. Bethany, Greetings from Hotel Serenity! Thank you for sharing your feedback with us. We're delighted to hear about your positive experience during your stay, and we appreciate your high rating across various categories. It'… Show more
Reviewed: 27 February 2023 · Stayed in January 2023
Verified reviewReviewed: 27 February 2023 · Stayed in February 2023
Verified reviewReviewed: 30 January 2023 · Stayed in January 2023
Verified reviewGreat location, good value for money and comfortable room with heating / AC.
Dear Mr. Michael, Greetings from Hotel Serenity! Thank you for taking the time to share your feedback with us. We appreciate your review, and we're pleased to hear that you found our location great, and you found good value for money with a comfortable room equipped with heating/AC. We value your input, and if there are specific areas you think we could improve upon or any suggestions you have for enhancement, please feel free to share. Our goal is to provide a consistently excellent experience for our guests, and your feedback is essential in achieving that. We hope to have the opportunity to welcome you back on your next visit. Thank you for choosing our hotel. Best Regards, Hotel Serenity
Dear Mr. Michael, Greetings from Hotel Serenity! Thank you for taking the time to share your feedback with us. We appreciate your review, and we're pleased to hear that you found our location great, and you found good value for money wi… Show more