8,0

Bewertungen für Hotel Serenity 3 Sterne

Bhagawati Marg, Thamel, Kathmandu, Nepal

  • Thomas

    Bewertung abgegeben: 11. November 2024 · Übernachtet am Oktober 2024

    Echte Gästebewertung
  • Daniel

    Bewertung abgegeben: 4. Oktober 2024 · Übernachtet am September 2024

    Echte Gästebewertung
  • Manfred

    Bewertung abgegeben: 29. November 2023 · Übernachtet am November 2023

    Echte Gästebewertung

    Gute Lage, freundliches, hilfsbereites Personal, Sauberkeit

    Keine Einwände, kein Luxushotel, gute Mittelklasse

    Antwort der Unterkunft:

    Dear Mr. Manfred, Greetings from Hotel Serenity! Thank you for taking the time to share your feedback with us. We sincerely appreciate your detailed review and are pleased to learn about your positive experience during your stay. We're glad that you found our staff to be friendly and helpful, and we appreciate your positive comments about our location. Your feedback on cleanliness and the overall experience in the middle-class category is valuable, and we will use it to continually improve our services. While we strive to provide a comfortable and clean environment, we apologize for any aspects that may not have met your expectations entirely. Your insights help us identify areas for enhancement. We hope to have the opportunity to welcome you back in the future. If there are specific areas you think we could improve upon or if there's anything you would like to share about your stay, please feel free to let us know. Thank you for choosing our hotel. Best Regards, Hotel Serenity

    Dear Mr. Manfred, Greetings from Hotel Serenity! Thank you for taking the time to share your feedback with us. We sincerely appreciate your detailed review and are pleased to learn about your positive experience during your stay. We're… Mehr anzeigen

    Hotel Serenity
    23. Januar 2024
  • Hotel ansehen
  • Lukas

    Bewertung abgegeben: 5. Oktober 2023 · Übernachtet am Oktober 2023

    Echte Gästebewertung

    Gute Lage

    Frühstück war eine Katastrophe. Extrem lange Wartezeit und vieles war nicht mehr verfügbar (Pancakes, Croissant…). Personal teilweise sehr unwissend und unfähig.

    Antwort der Unterkunft:

    Dear Mr. Lukas, Greetings from Hotel Serenity! Thank you for taking the time to provide feedback on your recent stay. We sincerely appreciate your detailed review, and we're sorry to hear about the aspects of your experience that did not meet your expectations. We're pleased that you found our location to be good, and we appreciate your positive feedback on cleanliness and facilities. However, we apologize for the issues you encountered during breakfast. Your feedback is invaluable, and we will address these concerns with our team to ensure a more efficient and enjoyable dining experience for our guests. We also apologize for any inconvenience caused by staff behavior and competence. This is certainly not the standard of service we aim to provide, and we will take steps to address and rectify these issues. We appreciate your honesty, as it helps us identify areas for improvement. If there are specific suggestions or further details you would like to share, please feel free to reach out. We hope to have the opportunity to welcome you back in the future with an improved experience. Thank you for choosing our hotel. Best Regards, Hotel Serenity

    Dear Mr. Lukas, Greetings from Hotel Serenity! Thank you for taking the time to provide feedback on your recent stay. We sincerely appreciate your detailed review, and we're sorry to hear about the aspects of your experience that did no… Mehr anzeigen

    Hotel Serenity
    23. Januar 2024
  • Simon

    Bewertung abgegeben: 19. Dezember 2022 · Übernachtet am Dezember 2022

    Echte Gästebewertung
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