Reviews of Hotel Namtso 2 stars
Amrit Marg, Thamel, 44600 Kathmandu, Nepal
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Reviewed: 3 June 2025 · Stayed in May 2025
Verified reviewReviewed: 21 May 2025 · Stayed in May 2025
Verified reviewReviewed: 3 May 2025 · Stayed in April 2025
Verified reviewStaff were extremely helpful and trustworthy. Helped us in booking taxis and provided us with an early breakfast before trekking. Good location in thamel too.
Nothing, great
Reviewed: 23 April 2025 · Stayed in April 2025
Verified reviewThe staff were excellent. Friendly, welcoming and happy to help. The room was basic, but for the price it was perfect. I stayed there twice during my trip, either side of my trek, and both times was very happy with my stay.
Reviewed: 20 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 April 2025 · Stayed in April 2025
Verified reviewReviewed: 9 April 2025 · Stayed in April 2025
Verified reviewVery friendly stuff. The hotel has a nice roof terrace with a Restaurant. Breakfast is included in the room price. In the night it was more or less quiet.You are in Thamel.
Reviewed: 7 April 2025 · Stayed in April 2025
Verified reviewloud guest, rooms occupied by several guest had a late night parties. A bit loud and felicities listed on booking list simply were not in the room. Very basic - hostel level accommodation. Very nice staff but I wouldn’t recommend the stay there unless you’re looking for hostel type accommodation.
Reviewed: 5 April 2025 · Stayed in April 2025
Verified reviewGreat
Thank you for your kind words!!
Reviewed: 4 April 2025 · Stayed in April 2025
Verified reviewStaff very Kindly, good position and good breakfast
Dear Vincenzo, Thank you for your kind feedback! We are glad you enjoyed our staff, location, and breakfast. Your satisfaction means a lot to us. We look forward to welcoming you again at Hotel Namtso. Best regards, Ram Krishna Khanal Manager, Hotel Namtso
Dear Vincenzo, Thank you for your kind feedback! We are glad you enjoyed our staff, location, and breakfast. Your satisfaction means a lot to us. We look forward to welcoming you again at Hotel Namtso. Best regards, Ram Krishna Khanal Ma… Show more
Reviewed: 3 April 2025 · Stayed in April 2025
Verified reviewReviewed: 1 April 2025 · Stayed in March 2025
Verified reviewThe staff was really kind and helpful. They let me check in early as I had to change hotels. They helped me book tickets and packed me a to go breakfast as I was leaving early the next morning . The location is great.
My room was really really noisy and I could hear everything. The traffic, people talking, the TV on in the next room . I wouldn't stay there again due to the noise The fan in the room was so loud that I couldn't use it .
Dear Maria Polly, Thank you for your feedback. We are happy to hear that our staff was helpful and that you liked the location. Regarding the noise, we recommend setting the fan to speed 1 for a quieter experience, as speeds 2 and 3 can be a bit louder. As a budget hotel, our standard rooms come with fans, but we also offer air-conditioned rooms, which do come at a slightly higher cost. Even though you checked in early, we always do our best to accommodate our guests. Please note, our hotel is in a busy part of town, so it can be a bit noisy during the day, but the area is peaceful at night. We truly appreciate your understanding and hope to welcome you back in the future. Best regards, Ram Krishna Khanal Manager, Hotel Namtso
Dear Maria Polly, Thank you for your feedback. We are happy to hear that our staff was helpful and that you liked the location. Regarding the noise, we recommend setting the fan to speed 1 for a quieter experience, as speeds 2 and 3 can b… Show more
Reviewed: 27 March 2025 · Stayed in March 2025
Verified reviewDear Iris, Thank you for your wonderful feedback! We are so happy to hear that everything was amazing. We look forward to welcoming you again soon! Best regards, Ram Krishna Khanal Manager, Hotel Namtso
Reviewed: 11 February 2025 · Stayed in February 2025
Verified reviewEveryone was so helpful and friendly.
Dear Kevin, Namaste!! Thank you for your wonderful feedback! We are so happy to hear that you had a positive experience with our helpful and knowledgeable staff. Your kind words mean a lot to us, and we will be sure to share them with the entire team. We look forward to welcoming you back in near future! Best regards, Ram Krishna Khanal Manager Hotel Namtso
Dear Kevin, Namaste!! Thank you for your wonderful feedback! We are so happy to hear that you had a positive experience with our helpful and knowledgeable staff. Your kind words mean a lot to us, and we will be sure to share them with the… Show more
Reviewed: 3 February 2025 · Stayed in February 2025
Verified reviewGood location in Thamel and quiet at night as the rooms are in a courtyard and not facing the street. Easy check in. Friendly staff who can speak English fluently and they helped me carry my heavy suitcase. The food served on the rooftop was actually nice, particularly the breakfast which was probably the best I've had during my trip in Nepal. Good value for money, wifi was reliable although a bit slow at times.
When I entered my room, there was an awful smell of cigarette all over the curtains, pillows and bedsheets. I went out for dinner and turned on the AC but when I came back the smell was still lingering...it was really unpleasant. The cleaning staff did not empty the trash bin which had several cigarette butts and some runny liquid. Guests should not be allowed to smoke in the rooms. After I complained about this, they put me in a different room the next day which was much better.
Dear Paulo, Namaste!! Thank you for sharing your feedback. We're glad to hear that you enjoyed our location, the friendly staff, and the breakfast on the rooftop. It's great to know that the food was a highlight of your stay. We sincerely apologize for the cigarette smell in your room and the cleanliness issue you experienced. This is not the standard we aim for, and we understand how unpleasant it must have been. We're glad that our team was able to provide you with a different room the next day. We’ll be addressing this matter with the housekeeping team to ensure it doesn't happen again. We truly appreciate your understanding and hope to welcome you back soon! Best regards, Ram Krishna Khanal Manager Hotel Namtso
Dear Paulo, Namaste!! Thank you for sharing your feedback. We're glad to hear that you enjoyed our location, the friendly staff, and the breakfast on the rooftop. It's great to know that the food was a highlight of your stay. We … Show more
Reviewed: 1 January 2025 · Stayed in December 2024
Verified reviewWe loved the staff. The breakfast was great and up on a beautifully peaceful rooftop dining area. The building was nice and we felt very welcome. Our stay included water bottles as well. The wifi was great and the location was perfect. Outside, there were so many shops and good restaurants down cute alleys. I would stay here again. We also took advantage of the airport pick up. They were right on time and organized.
We had a little trouble sleeping because of the pillows. Not a big deal.
Dear Samantha, Greetings from Hotel Namtso !! Thank you so much for sharing your wonderful feedback. We are thrilled to hear that you enjoyed your stay with us and that our staff, breakfast, rooftop dining, and the location met your expectations. It's fantastic to know that you found the amenities like the water bottles and wifi helpful, and that our airport pick-up service was convenient for you. We sincerely apologize for the inconvenience you experienced with the pillows. If you had let our reception team know during your stay, we would have been more than happy to provide a pillow change to make your rest more comfortable. We truly appreciate your understanding, and we hope to welcome you again soon. Thank you again for your kind words, and we look forward to serving you on your next visit! Best regards, Ram Krishna khanal Manager Hotel Namtso
Dear Samantha, Greetings from Hotel Namtso !! Thank you so much for sharing your wonderful feedback. We are thrilled to hear that you enjoyed your stay with us and that our staff, breakfast, rooftop dining, and the location met your expec… Show more
Reviewed: 21 December 2024 · Stayed in December 2024
Verified reviewGood location, clean room, hot shower, good AC. But more importantly the staff is amazing! 24/7 super kind, helpful amd informative guys. The restaurant is great just as the view from the rooftop.
Dear Zsuzsanna, Greetings From Hotel Namtso!! Thank you for your wonderful feedback! We are glad you enjoyed our location, clean rooms, hot showers, and AC. It's great to hear that our staff, restaurant, and rooftop view made your stay even better. We hope to welcome you back to Hotel Namtso soon! Best regards, Ram Krishna Khanal Manager Hotel Namtso
Dear Zsuzsanna, Greetings From Hotel Namtso!! Thank you for your wonderful feedback! We are glad you enjoyed our location, clean rooms, hot showers, and AC. It's great to hear that our staff, restaurant, and rooftop view made your sta… Show more
Reviewed: 20 December 2024 · Stayed in December 2024
Verified reviewCentral location in Thames but not too loud
I was woken up by some noises at some point. A lot of stairs
Dear Stasz, Greetings From Hotel Namtso!! Thank you for your feedback! We’re glad you found our location central and convenient, yet still quiet. We apologize for the noise disturbance you experienced and will look into it. We also appreciate your comment about the stairs and will keep that in mind for future improvements. We hope to welcome you back soon! Best regards, Ram Krishna Khanal Manager Hotel Namtso
Dear Stasz, Greetings From Hotel Namtso!! Thank you for your feedback! We’re glad you found our location central and convenient, yet still quiet. We apologize for the noise disturbance you experienced and will look into it. We also apprec… Show more
Reviewed: 18 December 2024 · Stayed in October 2024
Verified reviewReviewed: 16 December 2024 · Stayed in December 2024
Verified reviewThe location of the hotel is right in the middle of the city and the staff members were very friendly and helpful. if you are looking to stay for a night or so for transit then it’s perfect value for money.
Dear Arjun, Thank you for your feedback! We’re glad you enjoyed our location and found our staff helpful. We appreciate you recognizing the value for money, and we hope to welcome you again soon! Best regards, Ram Krishna Khanal Manager, Hotel Namtso
Dear Arjun, Thank you for your feedback! We’re glad you enjoyed our location and found our staff helpful. We appreciate you recognizing the value for money, and we hope to welcome you again soon! Best regards, Ram Krishna Khanal Manager, … Show more
Reviewed: 11 December 2024 · Stayed in December 2024
Verified reviewReviewed: 10 December 2024 · Stayed in December 2024
Verified reviewReviewed: 3 December 2024 · Stayed in December 2024
Verified reviewThe staff and the breakfast
The shower to ages to warm up but that is a minor problem
Dear William, Thank you for your feedback! We're glad to hear that you enjoyed the staff and breakfast. We apologize for the wait with the shower. We do have hot water, but you may need to wait 3-4 minutes for the cold water in the pipes to fully drain. We appreciate your understanding and will work on making the experience better! Best Regards, Ram krishna Khanal Manager Hotel Namtso
Dear William, Thank you for your feedback! We're glad to hear that you enjoyed the staff and breakfast. We apologize for the wait with the shower. We do have hot water, but you may need to wait 3-4 minutes for the cold water in the pip… Show more
Reviewed: 30 November 2024 · Stayed in November 2024
Verified reviewVery good service, smooth check in. The receptionist helped me book a cab on departure and the manager helped make some calls. The room is simple and very basic, but comfortable and quiet. There were unfortunately noisy neighbours on the first night but both the receptionist and the manager took care of that on the spot.
Nothing
Dear Nicola, Thank you for your feedback! I'm glad to hear that you had a smooth check-in and that our team was helpful with your cab booking and handling the noise issue. We appreciate your kind words about the room and service. I’m sorry for the noisy neighbors, but I'm happy we were able to resolve it quickly. Thank you again for staying with us! Best regards, Ram Krishna Khanal Manager, Hotel Namtso
Dear Nicola, Thank you for your feedback! I'm glad to hear that you had a smooth check-in and that our team was helpful with your cab booking and handling the noise issue. We appreciate your kind words about the room and service. I’m s… Show more