Opiniones del HOTEL LAYAKU DURBAR 3 estrellas

Dear Benat, We would like to share regarding your recent stay at our hotel and the unfortunate situation involving your luggage. You mentioned, "Make it our price for the taxi fare to Thamel, otherwise we will write a negative review about you on Booking.com." This felt like a form of blackmail. Despite this, we agreed to every request you made in good faith. The luggage issue was indeed accidental. A French group (four adults and three children, carrying around six suitcases) mistakenly took your bags, as all luggage—including yours—was left mixed together in the hotel lobby. You had left your bags there without informing the front desk and went hiking in Nagarkot. Your luggage was not placed in a locker.Also we don't have locker service in our hotel Once we identified the mix-up, we quickly arranged for your luggage to be picked up from Budhanilkantha, approximately 30 km from Bhaktapur,where your luggage was. We did not charge anyone any extra fee for this pick and delivery service of your luggage . Due to ongoing teacher demonstrations, the journey took several hours. Nevertheless, we sent a trusted driver to retrieve your luggage, ensuring it arrived safely at 7:30 PM—much earlier than your agreed-upon wait time of 2–3 AM. During this time, you made several false claims, including that your missing bag contained €2,000. This caused unnecessary stress and panic for our staff. You also demanded special transport from Bhaktapur to Budhanilkantha, which we fulfilled without hesitation. We offered alternative options—such as sending the bags directly to your hotel in Thamel or using a ride-sharing app—but you declined. Before your luggage even arrived, you threatened to report it as stolen to the police, which was extremely stressful for our team. Once the bags were returned, you did not check their contents and immediately departed for Thamel. Contrary to your claims, the bags contained only old clothes and miscellaneous items. To support you during your stay, we provided complimentary tea and coffee and personally guided you to Muglan Restaurant, since our hotel does not have its own dining facility. Our staff treated you with respect and professionalism at all times. Unfortunately, due to your aggressive behavior and accusations, one of our staff members felt so disheartened that they decided to leave the hotel permanently. In all our years of operating this hotel, we have never encountered a guest who behaved in such a confrontational and dishonest manner. Lastly ,I would like to sincerely thanks and a apologies for the Spanish gentleman traveling with Revivers which was calm throughout the stay with us. Despite all this, we still ensured you reached your destination in Thamel safely, along with our driver. Thank you for giving us the opportunity to share the bitter truth. Sincerely, Asha Ram Suwal Hotel Owner

Dear Benat, We would like to share regarding your recent stay at our hotel and the unfortunate situation involving your luggage. You mentioned, "Make it our price for the taxi fare to Thamel, otherwise we will write a negative revie… Mostrar más

Dear Irenes, Thank you for taking the time to share your experience with us. We truly value your feedback and are delighted to hear that you enjoyed your stay with us.Your kind words inspire our team to continue delivering exceptional service and create memorable experiences for all our guests. Your suggestions are invaluable and highly appreciable to our team. We hope to welcome you back soon for another wonderful stay. Should you need assistance with future reservations, feel free to contact us directly. Thanks a lot & have a wonderful day ahead. Best regards Hotel Layaku Durbar

Dear Irenes, Thank you for taking the time to share your experience with us. We truly value your feedback and are delighted to hear that you enjoyed your stay with us.Your kind words inspire our team to continue delivering exceptional serv… Mostrar más