Reviews of Nepalaya Hotel
Naya Bazar, Thamel, 21292 Kathmandu, Nepal
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Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewStaff and support, central shopping place
Nothing specific
Reviewed: 15 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in July 2025
Verified reviewHow friendly and helpful they were. Also the food was fabulous.
There’s nothing we didn’t like about this property.
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewGood pricing, centrally located and lots of things to do nearby. Good breakfast and bazaars nearby.
The intercom/phone in the room as not working. Good to have a working phone to call for service if needed.
Reviewed: 4 July 2025 · Stayed in June 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewReviewed: 20 June 2025 · Stayed in June 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewEverything easy...
No fridage in room..
Reviewed: 14 June 2025 · Stayed in June 2025
Verified reviewReviewed: 13 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewThe view
Parking problem
Dear Rahul, Namaste and thank you for taking the time to share your feedback with us. We’re glad to hear that you found the bed comfortable and appreciated the view from our property. At the same time, we sincerely apologize for the inconvenience you experienced with parking. We understand how important this is and are actively working on improving parking arrangements for our guests. We also take your other comments seriously and will use them to continue improving our services and facilities. Your feedback helps us grow, and we hope to have another chance to welcome you back with a better experience next time. Warm regards, Kamal Hotel Nepalaya
Dear Rahul, Namaste and thank you for taking the time to share your feedback with us. We’re glad to hear that you found the bed comfortable and appreciated the view from our property. At the same time, we sincerely apologize for the incon… Show more
Reviewed: 10 June 2025 · Stayed in April 2025
Verified reviewGood location. Breakfast was good and Restaurant staffs were helpful.
Reception staffs are scammers. They tried to give us a staffy- smelly- unclean room that we didn’t book. Said they don't have any other empty room and booking.com's room descriptions were wrong. We contacted them multiple times via message before arriving and they said everything was ready! When we were leaving, they magically found a good room for us. We wanted to leave but were too tired to find another hotel in the last moment after travelling from Pokhara. Their room services are terrible too. AC was not working properly.
Dear Afwaza Rahman, Namaste and thank you for sharing your feedback. We are truly sorry to hear that your experience with our front desk did not meet your expectations. Please accept our sincere apologies for the inconvenience caused during your check-in and for the confusion regarding the room assignment. Your experience is certainly not the standard we aim to provide at Hotel Nepalaya. We are currently investigating the issue you mentioned regarding the room quality and AC functionality, and we will take immediate steps to ensure that this does not happen again in the future. Clear communication and honest service are core values for us, and we regret that this was not reflected during your stay. On a positive note, we’re happy to know you appreciated the location, breakfast, and helpfulness of our restaurant staff. We hope we may have the opportunity to regain your trust and offer you a far better experience if you visit Kathmandu again. Warm regards, Kamal Hotel Nepalaya
Dear Afwaza Rahman, Namaste and thank you for sharing your feedback. We are truly sorry to hear that your experience with our front desk did not meet your expectations. Please accept our sincere apologies for the inconvenience caused duri… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 20 May 2025 · Stayed in April 2025
Verified reviewRoom OK. Roof top resteraunt was good
TV was not working and took a few days to get it fixed.
Dear Denis, Namaste and thank you for your review! We’re glad to hear you enjoyed the location of our hotel and appreciated the rooftop restaurant — it’s always a favorite for the view and food. We sincerely apologize for the inconvenience caused by the TV issue during your stay. We acknowledge the delay in fixing it and are working with our maintenance team to ensure faster service in the future. Thank you again for your feedback. It helps us improve, and we hope to have the opportunity to welcome you again and offer an even better experience next time. Warm regards, Kamal Hotel Nepalaya
Dear Denis, Namaste and thank you for your review! We’re glad to hear you enjoyed the location of our hotel and appreciated the rooftop restaurant — it’s always a favorite for the view and food. We sincerely apologize for the inconvenien… Show more
Reviewed: 19 May 2025 · Stayed in April 2025
Verified reviewLocation is good, food is great and staff is amazing!!🙏🙏🙏 Special thanks to the young lady at the reception with a wonderful smile who went above and beyond to help me. I will not forget her kindness 😉😁 Thanks to everybody at Nepalaya Hotel.
Leaving...
Dear Renckens, Namaste! Thank you so much for your kind words and for taking the time to share your experience with us. We’re truly happy to hear that you found our location convenient, enjoyed the food, and especially appreciated our staff. A special thank you from the young lady at reception – your kind mention of her smile and helpfulness truly made her day! 😊🙏 It was a pleasure to have you with us at Hotel Nepalaya, and we sincerely hope to welcome you back again in the future. Wishing you all the best on your journey ahead! Warm regards, Kamal Hotel Nepalaya
Dear Renckens, Namaste! Thank you so much for your kind words and for taking the time to share your experience with us. We’re truly happy to hear that you found our location convenient, enjoyed the food, and especially appreciated our sta… Show more
Reviewed: 17 May 2025 · Stayed in May 2025
Verified reviewIt was the worst stay at Nepalaya Hotel in Thamel. The room had a terrible smell, the bedsheet was dirty, and the staff were rude and unprofessional. Breakfast was just okay with very limited options. Also, the airport shuttle is not free—they charged me for it. Totally disappointing experience.
Dear Mr. Limon Biswas, Thank you for your feedback and for staying with us. We are very sorry to hear that your experience did not meet your expectations. We would like to clarify a few points: Shuttle Service: Our airport pickup service is free of charge, but it must be pre-booked with flight arrival details. Unfortunately, we did not receive your flight information in advance. It appears that instead of using our service, you may have hired a taxi independently and requested the hotel to cover the cost, which is not our policy. Breakfast: We offer a buffet breakfast daily, which includes a variety of options. We regret that it did not meet your expectations during your stay and will review our breakfast service for improvements. Room Cleanliness & Comfort: We take cleanliness and comfort seriously, and we apologize if your room was not up to standard. We encourage all guests to report any issues immediately so we can resolve them on the spot. Staff Behavior: We are surprised and concerned by your comments about our staff. Our team is usually praised for being friendly and helpful. However, we will investigate this further and offer additional training if needed. Once again, we sincerely apologize for any inconvenience you faced. Your feedback helps us improve, and we hope you might give us another opportunity to serve you better in the future. Warm regards, Hotel Nepalaya Team
Dear Mr. Limon Biswas, Thank you for your feedback and for staying with us. We are very sorry to hear that your experience did not meet your expectations. We would like to clarify a few points: Shuttle Service: Our airport pickup service… Show more
Reviewed: 30 April 2025 · Stayed in April 2025
Verified reviewReviewed: 19 April 2025 · Stayed in April 2025
Verified reviewVery helpful staff. The driver took us to the bus station and looked for the right bus in the rain. We couldn't cope without him.
Dear Ewa, Thank you so much for your wonderful review! We’re delighted to hear our staff and driver were helpful and made your journey easier, especially in the rain. Your kind words mean a lot to us, and we hope to welcome you back to Hotel Nepalaya soon! Safe travels, Hotel Nepalaya Team
Dear Ewa, Thank you so much for your wonderful review! We’re delighted to hear our staff and driver were helpful and made your journey easier, especially in the rain. Your kind words mean a lot to us, and we hope to welcome you back to Hot… Show more
Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewReviewed: 16 April 2025 · Stayed in April 2025
Verified reviewLocation, best break fast , good cooperative staff.
Nil
Dear Jagannath, Thank you very much for your wonderful review! We’re delighted to hear that you enjoyed our location, breakfast, and cooperative staff. Your high recommendation means a lot to us. We look forward to welcoming you back on your next visit to Nepal! Best regards, Hotel Nepalaya Team
Dear Jagannath, Thank you very much for your wonderful review! We’re delighted to hear that you enjoyed our location, breakfast, and cooperative staff. Your high recommendation means a lot to us. We look forward to welcoming you back on y… Show more
Reviewed: 13 April 2025 · Stayed in April 2025
Verified reviewGood for a short stay. They packed our breakfast before due time since we had a bus to catch and also helped to manage bus tickets. The rooftop view is great as well!
Dear Humaira, Thank you for your kind words! We’re glad we could help with your breakfast and bus tickets, and that you enjoyed the rooftop view. It was a pleasure having you stay with us, even if just for a short time. Safe travels and we hope to welcome you again soon! Best regards, Hotel Nepalaya Team
Dear Humaira, Thank you for your kind words! We’re glad we could help with your breakfast and bus tickets, and that you enjoyed the rooftop view. It was a pleasure having you stay with us, even if just for a short time. Safe travels and w… Show more