Reviews of Durbar Hotel & Residence 3 stars
J P Marg Thamel, Thamel, 44600 Kathmandu, Nepal
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Reviewed: 28 May 2025 · Stayed in April 2025
Verified reviewReviewed: 30 March 2025 · Stayed in February 2025
Verified reviewIt was in a busy area so it was good for shopping
The breakfast was terrible , need to learn to do scramble eggs, the hot water took 5 minutes to come hot, so I wasted water before hot water can come, there is no lift
Dear Jonathan, Thank you for taking your time to review us. It was a pleasure hosting your stay. We are glad that you chose your stay here with us. We had mentioned you regarding the hot water which might take few minutes to run, also on any of our online sites we have mentioned no lift. Regarding the breakfast , we are sorry it didnt meet your expectations. We try to provide as much as we can also we have always given choices to order. We have reviewed your complaints with our team and we are constantly working on improvements. Thank you once again for choosing us for your stay and we hope you give us chance to host your stay while in Kathmandu. With Kind Regards, Durbar Team
Dear Jonathan, Thank you for taking your time to review us. It was a pleasure hosting your stay. We are glad that you chose your stay here with us. We had mentioned you regarding the hot water which might take few minutes to run, also on an… Show more
Reviewed: 18 March 2025 · Stayed in February 2025
Verified reviewNeighborhood and breakfast
Room and bathroom was very small and suffocating. Also they don’t have elevator. The stairs were very high and difficult to climb.
Dear Afroza, Thank you for your review. It was a pleasure hosting your stay. We apologize for the inconvenience caused during your stay. Regards, Durbar hotel and residence
Reviewed: 7 March 2025 · Stayed in March 2025
Verified reviewNo elevator in the hotel. Free drinking water only at the ground floor (Hard for guest living at 5th floor).
Dear Nitesh Ji, Thank you for taking your time to review us. We highly value our guests feedback. We apologize for the inconvenience caused during your stay. We will definitely improve our services. Thank you. Regards, Durbar hotel and residence
Dear Nitesh Ji, Thank you for taking your time to review us. We highly value our guests feedback. We apologize for the inconvenience caused during your stay. We will definitely improve our services. Thank you. Regards, Durbar hotel and res… Show more
Reviewed: 17 February 2025 · Stayed in February 2025
Verified reviewReviewed: 1 January 2025 · Stayed in October 2024
Verified reviewlocation
the room was quite old, construction noises hammering half of the day, annoying electrical noise originating in the kitchen ventilation, poor breakfast.... for the price you get much better options in the area. Much better
Dear Jozef, Thank you for taking your time to review us. We apologize for the disturbance caused from the nearby building. We will surely work on the services and improve. We hope to serve you again in the future. Regards, Durbar hotel and residence
Dear Jozef, Thank you for taking your time to review us. We apologize for the disturbance caused from the nearby building. We will surely work on the services and improve. We hope to serve you again in the future. Regards, Durbar hotel and… Show more
Reviewed: 6 November 2024 · Stayed in September 2024
Verified reviewBreakfast was nice and not too expensive. We enjoyed the local vibe of the hotel and how well it was located. It made it very easy for our driver and our guide to find us and we didn't feel out of place
The room was okay, but a bit dated. It was comfortable enough for us, though there was no cold water in the shower. We organised a transfer from the airport, but the transfer did not show (even though we waited and looked for someone holding a sign).
Dear Aakash, Thank you for taking your time to review us. It was a pleasure having you here. We are glad you loved your stay here though some things didnt go as planned at the airport. We will work on such issues and not let it happen again. We would love to see you again in the future. Regards, Durbar hotel and residence
Dear Aakash, Thank you for taking your time to review us. It was a pleasure having you here. We are glad you loved your stay here though some things didnt go as planned at the airport. We will work on such issues and not let it happen again… Show more
Reviewed: 6 November 2024 · Stayed in November 2024
Verified reviewLocation clean room friendly staff
Dear Catherine, Thank you so much for taking your time to review us. It was a pleasure hosting your stay here. We are glad that you had wonderful time at Durbar. We really would love to see you again. Regards, Durbar hotel and residence
Reviewed: 27 October 2024 · Stayed in October 2024
Verified reviewThe property is in good location
I had a huge expectation with Durban hotel but was disappointed big time. The staffs are horrible, please fire them already, if you are in hospitality business and you don’t know the term “Service” then I suggest to change your business. Staffs are very lazy and feels like they don’t care about the guests at all. The rooms were not properly cleaned, and any request we made was either ignored or took forever to be addressed. This is not the kind of experience anyone would expect, especially from a supposedly reputable hotel. If they don’t improve their service and staff attitude, they’ll end up losing customers. Worst staff ever encountered, fire them already
Dear Guest, We had informed you clearly during check in time and also in the morning time during breakfast hours that we will not be able to serve breakfast in your room. We are budget friendly hotel trying to provide best service. Our staffs even informed you that it will take a while because they will be busy during that time. We totally understand your reason to get upset and apologize for the inconvenience caused. We hope to serve you again in the future with better understanding and service. Regards. Durbar Hotel and Residence
Dear Guest, We had informed you clearly during check in time and also in the morning time during breakfast hours that we will not be able to serve breakfast in your room. We are budget friendly hotel trying to provide best service. Our sta… Show more
Reviewed: 30 September 2024 · Stayed in September 2024
Verified reviewNot that much variety in breakfast, location of hotel good
rooms are not well furnished
Dear Abhijit, Thank you for taking your time to review us. It was a pleasure hosting your stay here with us. We are glad to know that you loved your stay here with us. We look forward to seeing you here again. Regards, Durbar Hotel and Residence
Dear Abhijit, Thank you for taking your time to review us. It was a pleasure hosting your stay here with us. We are glad to know that you loved your stay here with us. We look forward to seeing you here again. Regards, Durbar Hotel and Res… Show more
Reviewed: 29 September 2024 · Stayed in September 2024
Verified reviewLocation was in a quiet street in Thamel. Staff were friendly. Breakfast was okay and they made also eggs/omelette when you asked. AC was good and didn’t make a lot of noise.
Lot of construction in next house which made a lot of noise. Rooms weren’t that soundproof so a lot of noise came from corridors.
Dear Annika, Thank you for taking your time to review us. It was a pleasure hosting your stay here with us. We are glad to know that you loved your stay here with us though there was some disturbance from construction work at the neighour side. We look forward to seeing you here again. Regards, Durbar Hotel and Residence
Dear Annika, Thank you for taking your time to review us. It was a pleasure hosting your stay here with us. We are glad to know that you loved your stay here with us though there was some disturbance from construction work at the neighour s… Show more
Reviewed: 6 September 2024 · Stayed in September 2024
Verified reviewReviewed: 23 August 2024 · Stayed in August 2024
Verified reviewReviewed: 21 August 2024 · Stayed in August 2024
Verified reviewReviewed: 15 August 2024 · Stayed in August 2024
Verified reviewReviewed: 11 August 2024 · Stayed in August 2024
Verified reviewReviewed: 22 June 2024 · Stayed in June 2024
Verified reviewReviewed: 24 March 2024 · Stayed in March 2024
Verified reviewReviewed: 16 March 2024 · Stayed in March 2024
Verified reviewReviewed: 16 March 2024 · Stayed in March 2024
Verified reviewStaff and Breakfast choices and location
The room size is very small, you don't get a cupboard, pillows are very heavy and low class, very uncomfortable.
Dear Thakur, Thank you so much for taking out time to review us. We are glad to know that you loved your stay with us. It was pleasure having you here. We apologize for the inconvenience caused. Should have mentioned right away regarding the pillow, we would have arranged for alternative We hope to see you again. Regards, Durbar Hotel and Residence
Dear Thakur, Thank you so much for taking out time to review us. We are glad to know that you loved your stay with us. It was pleasure having you here. We apologize for the inconvenience caused. Should have mentioned right away regarding … Show more
Reviewed: 15 March 2024 · Stayed in March 2024
Verified reviewReviewed: 16 February 2024 · Stayed in February 2024
Verified reviewReviewed: 12 February 2024 · Stayed in February 2024
Verified reviewReviewed: 4 January 2024 · Stayed in December 2023
Verified reviewArrived early and staff were able to check me in to the room when I arrived. Bathroom was nice, provided new toothbrushes, pressure was good in shower.
Hotel room smelt like cigarettes Windows were left open when I checked in, I imagine to try let out the smell. Breakfast was tasty but same breakfast choices every morning. Wifi only works in your room. Every room has their own wifi to connect to.
Dear Izzy, Thank you so much for taking out time to review us. We are glad to know that you loved your stay with us though some things were not favorable like cigarette smell. We will try to not let such things happen again. We apologize for the inconvenience caused. We hope to see you again. Regards, Durbar Hotel and Residence
Dear Izzy, Thank you so much for taking out time to review us. We are glad to know that you loved your stay with us though some things were not favorable like cigarette smell. We will try to not let such things happen again. We apologize fo… Show more