Reviews of Best Western Plus Kathmandu Hotel 4 stars

I recently stayed at Best Western Plus Kathmandu Hotel, and it was a truly memorable experience. The location is unbeatable, making it convenient to explore the heart of Kathmandu. The rooms are not only spacious but beautifully designed, offering both comfort and elegance. One of the highlights of my stay was their rooftop bar, which offers a fantastic ambiance and stunning views of the city – perfect for a relaxed evening. The multi-cuisine restaurant was another delight, serving a well-curated menu with flavorful dishes that cater to a variety of tastes. While the breakfast spread could be improved a little, it was still satisfying and not a major complaint. What impressed me most was the outstanding hospitality from every single staff member – from security and front desk to the cloak boy and restaurant staff. Their warmth, professionalism, and attention to detail made me feel genuinely welcomed. Overall, I thoroughly enjoyed my stay and would highly recommend Best Western Plus Kathmandu Hotel for anyone seeking comfort, great service, and an excellent location.

The breakfast spread could be improved a little, it was still satisfying and not a major complaint.

The sunset view was absolutely stunning, and the rooms were amazing – clean, comfortable, and well-kept. The breakfast had a great variety of delicious options, and the pool was also very nice and relaxing. The restaurant La Vista offered a great view as well, though unfortunately I couldn’t fully enjoy it because of the rain. The location felt convenient, and most of the staff were very attentive and friendly.

The staff during the day were attentive, friendly, and went out of their way to make sure guests were comfortable. However, I did have a small issue with the night shift staff. It was raining heavily, and when I requested an umbrella just to reach the parking area from the reception, I was told all umbrellas were already being used by other guests. That would have been perfectly understandable, but the tone and lack of concern in the response made the interaction less pleasant. A little more courtesy would have gone a long way.

Decent Rooms, Great Staff, Nice Facilities. Multiple Restaurants.

Breakfast option was very limited

Best value for money. Pool was awesome. Room was very spacious and comfortable. Staff were very professional and helpful. Breakfast was delicious.

The mini refrigerator was not working.

I originally booked this room for the pool, and also for the size of the room since it was a long stay in the same hotel. Staff were friendly and helpful and the pool was mostly clean with a few floating flowers and leaves that were removed daily. I think the pool filter should have been used more. The hot water was very hot in the shower but intermittent, ran hot and cold during the shower.

The room had a spa tub but it was really tiny, only a small person would fit comfortably. Pool is not heated so it was cold at first but once in, was fine. I experienced 2 major issues. the first was the house-keeping was not up to par. Only the bed was remade and the linen napkin that was on the floor beside the sofa remained there for 4 days. empty crisp packet was just folded and left on the counter top. The room was not thoroughly cleaned while i was there. The biggest issue i had was the food quality. breakfast was ok, not much variety, i ended up eating toast and boiled eggs all week since I didnt eat anything else that was on offer. The one day there were danish pastries was nice. I had mustang potatoes and wild mushroom something for dinner the first night, mushroom was rubbery and not edible, potatoes were great, second night was veg noodles, they came out cold and tasteless, but i was very hungry so i ate them. I mentioned this to the wait staff to inform the kitchen. next night was noodles again but still came out cold and tasteless. next night was butter chicken, the most horrible after-taste on a butter chicken i ever ate. I just gave up and ate outside after that. The food is so expensive and really not worth half the price.

Room is nice, comfortable beds, hot shower and western toilets. Fast wifi Fitness is ok. Free toiletries were nice.

Regarding the room, there was a fake window that did not open, in addition the AC occasionally lost contact with the server, rendering it unable to work and thus the room becoming very warm. The hair dryer did not work. Regarding facilities we were disappointed. Listing says 3 restaurants, however there were only 2 with identical menues. The so called 'italian' and 'french' Food options were disappointing, pizza is clearly a frozen pizza w/extra cheese at 950nrp. Food takes 30-60m to arrive, and does not arrive at the same time, meaning ur dish might get cold unless you wanna eat one after the other??. Western food options were mediocre at best. Breakfast buffet was disappointing as well. Poor options if you do not want to eat curry for breakfast. Omelet station did not prepare the omelette well. Furthermore the pool is located next to the parking lot and is unclean. The location near the parking lot resulted in us being stared at by passerbys, have they never seen a white person before??. In addition kitchen is placed next to pool area, resulting in interesting smells. Hotel contains a convention venue which is fine, however a wedding going on had very loud music, rendering the pool area unusable. Location is also poor, good for airport transfers, not much else. Lastly, listing says in house spa and steam room, however this was out of order and Instead we were offered to go to another place, however we ordered for the convenience of inhouse spa options.As the hotel is only 3 months old, I doubt it ever worked. Overall I would not recommend this hotel if you're a westerner expecting standard best western facilities.