The staff during the day were attentive, friendly, and went out of their way to make sure guests were comfortable. However, I did have a small issue with the night shift staff. It was raining heavily, and when I requested an umbrella just to reach the parking area from the reception, I was told all umbrellas were already being used by other guests. That would have been perfectly understandable, but the tone and lack of concern in the response made the interaction less pleasant. A little more courtesy would have gone a long way.

The sunset view was absolutely stunning, and the rooms were amazing – clean, comfortable, and well-kept. The breakfast had a great variety of delicious options, and the pool was also very nice and relaxing. The restaurant La Vista offered a great view as well, though unfortunately I couldn’t fully enjoy it because of the rain. The location felt convenient, and most of the staff were very attentive and friendly.

Stayed in August 2025

N/A

A great place to stay near Tribhuvan airport: very new and clean, friendy staff, delicious food, spacious and well-equipped rooms (fully sound-proof). I requested a late check out (+ 3 hours) for an additional relatively small amount and was kindly grated it. Felt very comfortable and cared for during my stay. Thank you~ Hope to be back again!

Stayed in August 2025

Breakfast option was very limited

Decent Rooms, Great Staff, Nice Facilities. Multiple Restaurants.

Stayed in August 2025

Great comfortable location. Nice hot showet

Stayed in March 2025

All good

The staff was very good.

Stayed in March 2025

Super new and really nice hotel. The staff was amazing and both the room and overall all the facilities were top. Not many ratings cause it’s a new hotel but honestly super good, we had a great stay. 8 min drive from the airport so super convenient to travel too

Stayed in March 2025

-

Recently, I had to plan for a quick overnight visit to Kathmandu. As usual, I was looking for a decent and safe place for my overnight stay on my mobile. Suddenly I came across this Best Western Plus, but I was bit surprised and taken back coz hotel did not have any guests' reviews. Then, I realized that its new hotel and listing has been done recently. Being a single lady, I was bit apprehensive then I thought, being an international brand basic safety & standards will never be compromised. Truely, it's a newly built hotel and everything is neat & clean. The rooms are well-appointed, spacious and comfortable, providing a peaceful retreat after a long journey. I must admit beds are very comfortable. The staff's warm hospitality and efficient service were commendable. They were always ready to assist with any queries or requests, ensuring a smooth and enjoyable stay. The hotel's strategic location near the International Airport was a major convenience. It saved me valuable time and effort, making my transit hassle-free. The dining experience was equally impressive. The restaurant served a variety of delicious dishes, catering to diverse tastes. The quality of the food and the attentive service further enhanced the overall experience. The following day, it was a bright sunny morning, having breakfast at the Sunrise Cafe located on the first-floor terrace overlooking the Bagmati River was truly unforgettable. My next visit will definitely be to this hotel. I would highly recommend Best Western Plus Kathmandu to anyone seeking a comfortable and convenient stay in Kathmandu.

Stayed in January 2025

The room had a spa tub but it was really tiny, only a small person would fit comfortably. Pool is not heated so it was cold at first but once in, was fine. I experienced 2 major issues. the first was the house-keeping was not up to par. Only the bed was remade and the linen napkin that was on the floor beside the sofa remained there for 4 days. empty crisp packet was just folded and left on the counter top. The room was not thoroughly cleaned while i was there. The biggest issue i had was the food quality. breakfast was ok, not much variety, i ended up eating toast and boiled eggs all week since I didnt eat anything else that was on offer. The one day there were danish pastries was nice. I had mustang potatoes and wild mushroom something for dinner the first night, mushroom was rubbery and not edible, potatoes were great, second night was veg noodles, they came out cold and tasteless, but i was very hungry so i ate them. I mentioned this to the wait staff to inform the kitchen. next night was noodles again but still came out cold and tasteless. next night was butter chicken, the most horrible after-taste on a butter chicken i ever ate. I just gave up and ate outside after that. The food is so expensive and really not worth half the price.

I originally booked this room for the pool, and also for the size of the room since it was a long stay in the same hotel. Staff were friendly and helpful and the pool was mostly clean with a few floating flowers and leaves that were removed daily. I think the pool filter should have been used more. The hot water was very hot in the shower but intermittent, ran hot and cold during the shower.

Stayed in May 2025

Regarding the room, there was a fake window that did not open, in addition the AC occasionally lost contact with the server, rendering it unable to work and thus the room becoming very warm. The hair dryer did not work. Regarding facilities we were disappointed. Listing says 3 restaurants, however there were only 2 with identical menues. The so called 'italian' and 'french' Food options were disappointing, pizza is clearly a frozen pizza w/extra cheese at 950nrp. Food takes 30-60m to arrive, and does not arrive at the same time, meaning ur dish might get cold unless you wanna eat one after the other??. Western food options were mediocre at best. Breakfast buffet was disappointing as well. Poor options if you do not want to eat curry for breakfast. Omelet station did not prepare the omelette well. Furthermore the pool is located next to the parking lot and is unclean. The location near the parking lot resulted in us being stared at by passerbys, have they never seen a white person before??. In addition kitchen is placed next to pool area, resulting in interesting smells. Hotel contains a convention venue which is fine, however a wedding going on had very loud music, rendering the pool area unusable. Location is also poor, good for airport transfers, not much else. Lastly, listing says in house spa and steam room, however this was out of order and Instead we were offered to go to another place, however we ordered for the convenience of inhouse spa options.As the hotel is only 3 months old, I doubt it ever worked. Overall I would not recommend this hotel if you're a westerner expecting standard best western facilities.

Room is nice, comfortable beds, hot shower and western toilets. Fast wifi Fitness is ok. Free toiletries were nice.

Stayed in April 2025

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Stayed in August 2025

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Stayed in August 2025

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Stayed in July 2025

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Stayed in June 2025

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Stayed in August 2025

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Stayed in July 2025

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Stayed in July 2025

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Stayed in July 2025

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Stayed in June 2025

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Stayed in June 2025

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Stayed in May 2025

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Stayed in May 2025

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Stayed in May 2025

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Stayed in March 2025

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Stayed in April 2025