Reviews of Van der Valk Hotel Lelystad 4 stars
Larserplein 1, 8226 PB Lelystad, Netherlands
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Reviewed: 26 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewReviewed: 12 August 2025 · Stayed in August 2025
Verified reviewReviewed: 22 July 2025 · Stayed in May 2025
Verified reviewQuite room
It was understaffed. We had to work hard to persuade the Maitre D that he should let us into the restaurant for dinner even though it as only about 25% full. We had no car, so no other option for the evening.
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 18 July 2025 · Stayed in July 2025
Verified reviewReviewed: 13 July 2025 · Stayed in June 2025
Verified reviewIt was very good
The position of the room
Dear guest, Thank you for your review. We’re pleased to hear that your stay was comfortable and peaceful. We understand that the room location wasn’t ideal for you, and we appreciate your feedback. We will certainly take this into consideration to improve our guests' experience. We hope to welcome you again for an even better stay in the future. Kind regards, Debby Guest Relations
Dear guest, Thank you for your review. We’re pleased to hear that your stay was comfortable and peaceful. We understand that the room location wasn’t ideal for you, and we appreciate your feedback. We will certainly take this into consider… Show more
Reviewed: 9 July 2025 · Stayed in May 2025
Verified reviewReviewed: 15 June 2025 · Stayed in June 2025
Verified reviewVery clean and the room was excellent
I would have liked better choices of English channels to choose from on the television I was also disappointed that the hotel did not have any adapters or charge points to allow me to charge my phone. My fault for not carrying one but it would be nice for such a classy hotel to be able to support
Dear Guest, Thank you very much for your lovely review and for awarding us 4.5 stars. We’re delighted to hear that you found our hotel to be comfortable, clean, and that you appreciated the professionalism and friendliness of our team. We also appreciate your constructive feedback. We understand how helpful it would be to offer a wider selection of English TV channels, as well as having charging adapters available for guests. Your comments have been shared with the appropriate departments for consideration, as we always strive to improve our guest experience. We hope to have the pleasure of welcoming you again in the future – perhaps next time with even more comfort and convenience. Warm regards, Debby Guest Relations
Dear Guest, Thank you very much for your lovely review and for awarding us 4.5 stars. We’re delighted to hear that you found our hotel to be comfortable, clean, and that you appreciated the professionalism and friendliness of our team. We… Show more
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewThe size of the room The shower The TV size The views
no foreign TV channels the wc sink is very high No blankets available in the room No robe available
Dear Mr./Ms. Vieira, Thank you for taking the time to share your experience with us. We are pleased to hear that you appreciated the spaciousness of the room, the shower, the large TV, and the views. It’s wonderful to know these aspects contributed positively to your stay. We also value your feedback regarding the availability of foreign TV channels, the height of the sink, and the absence of blankets and bathrobes in the room. Your comments have been noted and shared with the appropriate departments for consideration, as we continuously aim to improve our guests' comfort and experience. We hope to have the opportunity to welcome you again and offer you an even more enjoyable stay. Kind regards, Debby Guest Relations
Dear Mr./Ms. Vieira, Thank you for taking the time to share your experience with us. We are pleased to hear that you appreciated the spaciousness of the room, the shower, the large TV, and the views. It’s wonderful to know these aspects c… Show more
Reviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 26 May 2025 · Stayed in May 2025
Verified reviewReviewed: 21 May 2025 · Stayed in May 2025
Verified reviewLocation food room
Dear Edward, Thank you very much for your wonderful review and for awarding us five stars. We truly appreciate you taking the time to share your positive experience with us. We are delighted to hear that you were pleased with the location, the quality of the food, and your room. Your appreciation is a great recognition of our efforts and motivates our team to continue maintaining this standard. We look forward to welcoming you again in the future. Kind regards, Debby Guest Relations
Dear Edward, Thank you very much for your wonderful review and for awarding us five stars. We truly appreciate you taking the time to share your positive experience with us. We are delighted to hear that you were pleased with the location… Show more
Reviewed: 19 May 2025 · Stayed in May 2025
Verified reviewReviewed: 18 May 2025 · Stayed in May 2025
Verified reviewWe had no breakfast as we were invited by friends.
Dear Mr, Thank you very much for your great review and for taking the time to share your experience with us. We’re glad to hear you enjoyed your stay! We hope to welcome you again in the future — and perhaps next time you'll have the chance to enjoy our extensive breakfast as well. We look forward to seeing you again at Van der Valk! Kind regards, Debby Guest Relations
Dear Mr, Thank you very much for your great review and for taking the time to share your experience with us. We’re glad to hear you enjoyed your stay! We hope to welcome you again in the future — and perhaps next time you'll have the chan… Show more
Reviewed: 13 May 2025 · Stayed in May 2025
Verified reviewThe restaurant was excellent
Dear Mr, Thank you very much for your five-star review. We’re delighted to hear that you had such a positive experience in our restaurant. Your kind words are truly appreciated and will certainly be shared with our team. We hope to have the pleasure of welcoming you back again soon. Kind regards, Debby Guest Relations
Dear Mr, Thank you very much for your five-star review. We’re delighted to hear that you had such a positive experience in our restaurant. Your kind words are truly appreciated and will certainly be shared with our team. We hope to have … Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewAn exceptional stay at this really nice hotel. Staff were excellent going well beyond our needs and cant praise them enough especially the Restaurant manager.
Nothing
Dear Sir/Madam, Thank you very much for your kind words and for sharing your five-star review. We are truly delighted to hear that you experienced your stay as exceptional and that our team – especially our restaurant manager – exceeded your expectations. Your compliments will be proudly shared with the entire team, as it is a great motivation for us to know our efforts are so appreciated. We look forward to the pleasure of welcoming you back for another equally enjoyable stay. Kind regards, Debby Guest Relations
Dear Sir/Madam, Thank you very much for your kind words and for sharing your five-star review. We are truly delighted to hear that you experienced your stay as exceptional and that our team – especially our restaurant manager – exceeded y… Show more
Reviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewVery confortable bedroom in general, nice restaurant and skybar.
The waiter made a mistake on the bill and we paid erroneously the bill for another table which was double price. When we figured out the mistake, the waiter didn't even apology and we had to write an e mail to the hotel to be refunded. The restaurant (mainly the tables and seats) could be cleaner..
Dear Mr, Thank you for taking the time to share your experience with us. We’re pleased to hear that you enjoyed the comfortable bedroom, the restaurant, and the sky bar. At the same time, we would like to sincerely apologize for the unfortunate situation in the restaurant. It is absolutely not our standard procedure for a billing mistake to be handled in such a way, and we regret that you did not receive an apology at the time. This does not reflect the level of service we strive to provide. We also take your comments regarding the cleanliness of the restaurant — particularly the tables and chairs — very seriously. We will discuss this internally and take immediate steps where necessary to improve. We hope this experience will not deter you from visiting us again in the future, so we may have the opportunity to offer you the level of service you rightfully expect. Kind regards, Debby Guest Relations
Dear Mr, Thank you for taking the time to share your experience with us. We’re pleased to hear that you enjoyed the comfortable bedroom, the restaurant, and the sky bar. At the same time, we would like to sincerely apologize for the unfor… Show more
Reviewed: 29 April 2025 · Stayed in April 2025
Verified reviewThis hotel was incredible! Staff was helpful and friendly, the common areas were tastefully decorated and elegant. We loved the wellness area and pool, and the meals (dinner and buffet breakfast) were incredible! My son also loved the kids play area during dinner. There is an outdoor bike shed (locked) for bike storage, and views from the top floor are fab. Lots of parking, and pretty walking/cycling tracks around. We also loved the closeness to the airplane museum.
The location looks out to a main motorway, however there was no sound from the road and other views out the windows were to green forested areas. In the room we were given, the toilet is separate from the bathroom on the other side of the hotel room, so you'd have to walk down a small hall and around the bed to wash your hands. The shower room also didn't have a door, so those would be two design features I'd change. I believe our meal was not inputted properly into the kitchen for dinner, as we waited over an hour for food, not ideal with a child! The waitress apologised, but a discount on the food would have been a nice touch.
Dear Amanda, Thank you so much for your lovely review. We’re happy to hear you and your family had such a great stay and enjoyed our facilities, meals, and surroundings. We’re sorry to read about the delay during dinner — that is not the standard of service we aim to provide, especially with young guests at the table. Your feedback has been shared with the team. We look forward to welcoming you back next tulip season! Warm regards, Debby Guest Relations
Dear Amanda, Thank you so much for your lovely review. We’re happy to hear you and your family had such a great stay and enjoyed our facilities, meals, and surroundings. We’re sorry to read about the delay during dinner — that is not the … Show more
Reviewed: 26 April 2025 · Stayed in April 2025
Verified reviewReviewed: 20 April 2025 · Stayed in April 2025
Verified reviewThe spa is an excellent addition to the hotel's infrastructure.
The bed wasn't as comfortable as we imagined.
Dear Mrs, Thank you for your review. We are glad to hear that you enjoyed the spa and that it was a positive addition to your stay. We take your feedback regarding the beds seriously and will definitely consider it for future improvements. We hope to welcome you again in the future. Kind regards, Debby Guest Relations
Dear Mrs, Thank you for your review. We are glad to hear that you enjoyed the spa and that it was a positive addition to your stay. We take your feedback regarding the beds seriously and will definitely consider it for future improvements.… Show more
Reviewed: 3 April 2025 · Stayed in January 2025
Verified reviewReviewed: 25 March 2025 · Stayed in March 2025
Verified reviewReviewed: 20 March 2025 · Stayed in March 2025
Verified reviewBreakfast and cleanness
Better to book directly with the hotel. Booking.com is charging with overpriced rates
Dear Mr. Mehmet, Thank you for sharing your feedback. We are pleased to hear that you enjoyed the breakfast and the cleanliness of our hotel. However, we regret that your booking experience did not meet your expectations. We always strive to offer the best value for our guests, and we understand that booking directly through the hotel may offer certain advantages. We appreciate your comments and will take them into consideration to improve our services. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Best regards, Debby Guest Relations
Dear Mr. Mehmet, Thank you for sharing your feedback. We are pleased to hear that you enjoyed the breakfast and the cleanliness of our hotel. However, we regret that your booking experience did not meet your expectations. We always striv… Show more