Reviews of Chalet De Duinberg
Camping De Duindoorn Badweg 40 1976 IJmuiden kavelnummer 14, 1976 BZ IJmuiden, Netherlands
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Reviewed: 25 May 2024 · Stayed in May 2024
Verified reviewNothing....extremely disappointing
I booked this place...but when we reached this place with a small kid at night...they told they do not have place for us...since they over booked...we had to stay that night in a different place...that was extremely disappointing and we had to suffer a lot without kitchen...though they offered the place next day...it was an extra trouble to shift....worst expires I ever had...
Dear guest, We have explained that something went wrong with the booking system through no fault of our own. It was Ascension Day and we went to a lot of trouble to arrange a hotel for you, as we feel responsible to arrange accommodation. These costs were much higher than you paid for the chalet, but we were very happy that we finally found an accommodation. Of course did we pay for these costs. We have also not charged you for bed linen and tourist tax. We really have done our utmost to do the best we can, we were also very dissappointment that the booking system did not work correctly and we are still negotiate with booking. com to see who is responsible for this. We are very sorry that things turned out this way. Kind regards, Janet Erisman
Dear guest, We have explained that something went wrong with the booking system through no fault of our own. It was Ascension Day and we went to a lot of trouble to arrange a hotel for you, as we feel responsible to arrange accommodation. … Show more