Rooms, staff, breakfast and hotel at all is really nice!

Stayed in August 2025

Seems to be some renovations going on, but this didn’t affect us. No signs for the wellness / swimming pool.

Beautiful setting on the lake. Plenty parking off road. Food in the restaurant was excellent value for money, delicious & well presented. The wait was not long. The breakfast was decent hotel standard. The pool was hard to find as there are no signs anywhere. Small wellness area, but was fine with only a few people in there.

Stayed in August 2025

Staff in restaurant rude.

Location

Stayed in August 2025

Nice room, bathroom, beds and swimming pool. Good service

Stayed in August 2025

The steam room in the spa area didn’t work properly — there was barely any steam, so it wasn’t really effective. Although the lake is nearby, it's not suitable for swimming. There are too many ducks and geese, and the area is heavily covered in droppings. We were told it was okay to swim there, but it really didn’t feel safe or clean. Dinner service was very disappointing. Our order was completely forgotten, and we had to wait over 1.5 hours with a small child. No one noticed until we asked. While we were offered free fries as an apology, the experience was frustrating and uncomfortable.

Overall, the hotel in Venlo was quite nice. There was a small pool and a sauna area, which we appreciated, although not everything was working perfectly — for example, the steam room didn’t produce enough steam to be effective. The location is lovely, with a park and a lake nearby, which sounds ideal in theory. However, while the lake is close, it’s not really suitable for swimming. There are a lot of ducks and geese living there, and unfortunately, the entire lake area is heavily soiled with bird droppings. We were told at reception that swimming is allowed, but honestly, it didn’t feel safe or hygienic. I’m not blaming the birds — they’re just living their lives — but I do think it's important for future guests to know this in advance. If you're looking for a beach day by the water, this might not be the right spot. Another issue we had was dinner. We waited over an hour and a half for our food, with a small child, and it turned out our order had simply been forgotten. We were cold, the baby was cold, and we ended up sitting there until almost 9 PM. Yes, they brought us some complimentary fries, and the staff were kind and friendly overall, but if I hadn’t asked about our food, I don’t think anyone would have noticed. Despite these issues, there were still things we enjoyed — but hopefully this helps others set the right expectations before booking.

Stayed in May 2025

Breakfast

Stayed in May 2025

The service at the bar wasn't great. Although the staff were friendly, no one came to take our order or offer us a menu. A friend also found small fruitflies in his drink, but the member of staff said it was from the orange on the glass as decoration and wasn't flies. No alternative drink was offered.

The staff was incredibly friendly and helpful. The room was clean and comfortable, and the hotel was very quiet at night.

Stayed in May 2025

No fridge in room

Lake setting Wellness facilities Peaceful

Stayed in May 2025

The bed was a bit too soft for my back. But this is a personal.

Location, just off the highway. Our room has a nice view of the lake.

Stayed in April 2025

In need of redecoration but they are working on that and didn’t put us off would come back

Bed was comfortable and nice pillows. Had reasonable sized bath too!

Stayed in April 2025

I had a very good stay for 1 night with my husband, we too the tower suit and I was surprised to see that the room is exactly pr even better that the photos , its luxurious , lots pf space and very well decorated . The only downside is that there is no noise isolation , so all night long we could hear very well the cars across the street . And that affected the atmosphere and was a bit of struggle . We also had breakfast included, I believe that breakfast could improve way more. But beside that great experience.

Stayed in April 2025

Nice rooms, right at the highway.

Stayed in February 2025

NA

Facilities - pool, restaurant, sauna

Stayed in March 2025

The shower was clogged. No clean table at breakfast when we arrived. Food (bread, eggs, grapes) was not always refilled, had to ask.

The location is great, diner was great! Peace in the hotel at night.

Stayed in March 2025

Beetje stoffig en de wellness lounge functioneerde niet.

Inchecken, privacy, comfort.

Stayed in March 2025

We had a beautiful and delicious dinner. Waitresses were very friendly. But the cashier was a rather rude and unpleasant person.

Clean rooms, Nice stay

Stayed in February 2025

Nice hotel with good facilities and a lovely area to enjoy your nature walks

Stayed in December 2024

Bad Wi-Fi! False fire alarm for 3 times one night! No hot water for few hours another day

swimming pool and sauna

Stayed in December 2024

When we arrived, there was a dirty towel on the floor for some reason. there was no minibar, the coffeemachine did not work

Rooms are rather big.

Stayed in December 2024

Bad smell in the bathroom

Breakfast.

Stayed in December 2024

Nothing. The air conditioning in our room did not work properly on the first night of our stay. However, after we informed the management, they quickly changed our room and resolved the problem.

Everything. The breakfast was very nice. We loved having our breakfast with a lake view. The hotel is situated in a natural park, and walking around the lake was awesome.

Stayed in November 2024

A bit of renovation would be nice for corridors. There were some marks on the white walls there and there. Carpet was quite old as well. All the rest is very good.

Beautiful location. Amazing view from the window to the lake. Nice restaurant. Lovely swimming pool.

Stayed in September 2024

very little

ideal sized room for one night stay. easy parking

Stayed in October 2024

Resturant was a bit disapointing / dinner - not the usual standard

Stayed in October 2024