all was great

Big shout out to the member of staff that greeted us on arrival. We cycled from Hook of Holland and he was very professional and helpful. Our room was comfortable and the facilities were great for our needs. We left our bikes locked outside the hotel overnight and they were ok. The hotel is in very close proximity to the old town.

Stayed in August 2025

The only thing missing was a mini fridge in the room.

The showers in the room were amazing, the bed was really comfortable and nice spacious rooms. A very comfortable stay & nice, modern rooms.

Stayed in August 2025

Tea and coffee making facilities would have made it perfect.

The cleanliness The friendliness of the staff The breakfast

Stayed in August 2025

Lifts

Stayed in August 2025

It was basic . But definitely not scruffy

Location, pretty much in the centre

Stayed in August 2025

No TV and fridge in the room. A queen bed with two separate blankets is a bit annoying..

I liked the style of the hotel. Friendly staff

Stayed in August 2025

Good location

Stayed in July 2025

While the general hotel and breakfast room seemed clean, Our room had been tidied but not cleaned. Beds were made and new linen but the sink had hair, the floor was grimy and had coins left by a previous resident (showing it hadn’t been cleaned between visitors), the bedside tables were sticky, and someone had cut themselves and left blood on the bathroom door, wall and room door. I asked at reception for the room to be cleaned properly with all surfaces properly cleaned but when we came back, it seemed only a cursory sweep was done and the blood on the outside door had been removed. I wiped the room down myself with baby wipes as I had to get my child to bed so I could see it hadn’t been cleaned from the dirt/ remaining blood on the wipes. There was also a dead beetle we passed every day in the corridor that showed it hadn’t been hoovered. Felt like a basic thing to miss.

This is a bright and friendly hotel with a home away from home style of layout and services. Staff are really friendly so you feel very welcome to hang out in the lounge and have a drink or read a book. Breakfast was a classic continental with gluten free options available and the coffee wasn’t bad. The location is really good, quiet enough to get a good night’s sleep but only 10 mins walk from the best of Haarlem. The station is also a 10 min stroll if you go down the canal rather than through the centre of town. Communal areas generally felt clean and you can borrow an iron from reception. Rooms 301-306 have a view of another building and a car park but are very quiet.

Stayed in August 2025

Not good value.

Newly furbished

Stayed in August 2025

We paid more for a room with a coffee machine but the milks provided were out of date. It wasn't a big deal to drink the coffee without milk but it wasn't the preference.

Fantastic location, very friendly staff and comfortable, clean room.

Stayed in August 2025

Rooms were mediocre, but I guess you get what you pay for

Location

Stayed in August 2025

the hotel is great for a solo trip, great reception, location, breakfast is not bad but if you are not a gourmet

Stayed in July 2025

A very small thing - shower tray can be slippery. Perhaps a non- slip mat would be useful.

Rooms were great. Staff were super friendly and helpful. Location great for access to town centre. A lovely place to stay.

Stayed in July 2025

N/a

The room has a more modern vibe to it. It has plenty of space and in a quiet passage of the hotel. Breakfast had a wonderful spread and tasty options. The location was just outside the parameters of the old city which removes you from the business but puts you close enough to all the action.

Stayed in July 2025

Did not like the single duvets on the bed.

Location was excellent. Staff extremely helpful.

Stayed in July 2025

I've stayed at the IHG brand at different locations. There were just a few things at this particular branch that needed adjustments and did not represent the brand very well. I have highlighted it to the manager, i like the fact that he is proactive and willing to satisfy the guests. Overall, it was a nice stay. I'll still choose it again. And the cleanliness was top notch. The hotel smells so lovely and good

Stayed in July 2025

No tra and coffee in bedrooms. Small towel hooks in bad place in bathroom

Modern and comfortable Lovely breakfast

Stayed in July 2025

No tea/ coffee options in the room

Stayed in July 2025

Unfortunately the window didnt open, but that is probably an individual preference.

The room was very clean, with a comfortable matress. The city center is in walking distance (10-15 minutes, depending where you want to go). A car park, supermarket and a bar/restaurant is more or less across the street (4 minutes). All in all a good price/value ratio.

Stayed in July 2025

Little bit far from train station

Hotel was in such a peaceful area

Stayed in May 2025

Double bed with 2 single duvets...single occupancy...no way of tucking in duvet...ended up with duvet on floor during the night....ridiculous Floor in shower very slippery

Location great Breakfast above average Staff efficient and friendly

Stayed in June 2025

It was a bit warm

Location was perfect

Stayed in June 2025

Couldn't open windows, beds too soft but that is subjective.

Great location near the center, nice rooms, nice and helpful staff, clean.

Stayed in May 2025

Breakfast is not the best value for the price.

Clean, quiet, good location.

Stayed in June 2025