Reviews of Chez Hélène Luxury BNB
Hertogsingel 52, 6214 AE Maastricht, Netherlands

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Reviewed: 19 April 2025 · Stayed in April 2025
Verified reviewReviewed: 13 December 2024 · Stayed in December 2024
Verified reviewTidy, has everything that you need for a room with a private shower, toilet. The hostess is very nice.
No sound isolation from the corridors because the building is old. The shower and toilet are in the same room as the bed and not enclosed (the toilet is only slightly hidden), so might be problematic if you are travelling with a friend.
Reviewed: 26 November 2024 · Stayed in November 2024
Verified reviewThe Host was super nice , she was friendly , gave us a few good tips , the room was very bimazzinsitting area upstairs , very fancy shower, bed was comfortable . Nice decorating in the whole house
The bathroom was in the room without partition. Especially toilet was open in the corner of the bedroom without the door. The shower was also right in front of the bed . I think at least some sort of partition would be nice . Also little light above the mirror .
Reviewed: 26 August 2024 · Stayed in August 2024
Verified reviewComfortable bed and shower and everything was very clean
Nothing - we staid for one night
Reviewed: 20 August 2024 · Stayed in August 2024
Verified reviewReviewed: 21 July 2024 · Stayed in July 2024
Verified reviewB&B was super close to the city centre! Absolutely ideal
There was no airconditioning in the room sadly
Reviewed: 18 July 2024 · Stayed in July 2024
Verified reviewGreat location
Access into the building as it’s more of an airB&B
Reviewed: 24 February 2024 · Stayed in February 2024
Verified reviewIt was unique and felt like I was staying like the locals, totally different than a big chain hotel.
I’m not used to the bathroom shower and toilet, not being closed off and just being open to the rest of the room
Reviewed: 12 February 2024 · Stayed in February 2024
Verified reviewWonderful room and very friendly host. Walking distance to city center. We would book again when we travel to Maastricht next time.
Reviewed: 7 February 2024 · Stayed in December 2023
Verified reviewReviewed: 27 October 2023 · Stayed in October 2023
Verified reviewIt okay…close to the center.
We rented this place to use the kitchen but the policy was changed and the stove was not available.
Reviewed: 22 October 2023 · Stayed in October 2023
Verified reviewReviewed: 19 September 2023 · Stayed in September 2023
Verified reviewLoved the decor, comfy bed, tea/ coffee facilities, good location, prompt responses by Helene, short walk into town, restaurant nearby..
The bathroom was divided nicely and part of the room (not separate) which wasn't a problem for me at all but it could be for some.
Reviewed: 31 August 2023 · Stayed in August 2023
Verified reviewBig room, owner is nice
Reviewed: 24 August 2023 · Stayed in August 2023
Verified reviewThe property is well localized , close to the most pittoresques things: Vrijthof, with basilic saint-Servais, the Boekhandel Dominicanen , Mouseketeer D artagnan statue at the Haldenhof park close to the university of Maastricht , hips of café & restaurants . Special thanks to cafe Harvey which is localized in the corner who has been very friendly and generous to us.
Definitely the high stairs to access to my room upstair: it’s little bit challenging if you have a 22 kgs luggage or if you are on wheelchair as there is no lift . However , we managed just fine. And I will say no air conditioner is little bit a miss during summer as it’s very hot.
Reviewed: 13 August 2023 · Stayed in August 2023
Verified review1km from city centre, nearby great restaurant with good food and fair prices.
Reviewed: 7 June 2023 · Stayed in June 2023
Verified reviewclose to the city. we could place our bikes in the garden
no closure/door to the toilet. only a small wall to separate a bit
Reviewed: 5 March 2023 · Stayed in March 2023
Verified reviewHelene is a really nice person and tries to help where she can. I felt very welcomed and had a nice short stay. Free good coffee and cozy room. Thank you very much
The heater system was a bit complicated, a how2 would be good. The windows don't have full shades. But both really no biggies.
Reviewed: 23 December 2022 · Stayed in December 2022
Verified reviewmolto curata nei dettagli e pulita
Reviewed: 14 December 2022 · Stayed in November 2022
Verified review