Reviews of IntercityHotel Leiden 4 stars
6 Ballonstraat, 2312 LJ Leiden, Netherlands
#6 of 21 hotels in Leiden
Guests' ChoiceReview score
Based on 671 hotel reviews
8.5Score breakdown
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Cleanliness
9.1
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Comfort
9.0
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Location
9.4
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Facilities
8.5
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Staff
8.8
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Value for money
8.3
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Free WiFi
8.4
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Reviewed: 1 September 2025
Elizabeth
United States63 reviews5 helpful votes7.0Good- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
The bathroom shower area became very wet because of the design of the space. The bed comforter was too short, and I would have liked a second pillow. It's just my preference, so it's not a deal breaker. I had trouble finding the hotel because it was behind another building and down an alley. The sign is hard to see unless you are right on it. Felt kind of hidden.
The check-in staff were attentive and very helpful. The room was clean, and the location was good. Nothing exceptional, but that should not take away from the hotel. It's a fine place and I wouldn't have a reason not to stay again.
Stayed in August 2025
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Reviewed: 31 August 2025
Onwuemelie
Ukraine13 reviews10“I enjoyed every vibe all the way”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
The rooms as big
The rooms as so beautiful
Stayed in August 2025
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Reviewed: 31 August 2025
Leigh
Belgium19 reviews1 helpful vote10“lovely hotel near the center of Leiden and conveniently located next to the station.”- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
I thought it was weird that if you check in early and your room is available, they'll charge you for it. I've been traveling internationally for 30 years and that's the first time I had that. It doesn't seem quite right for an upscale place.
perfectly situated and nice and quiet.
Stayed in August 2025
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Reviewed: 28 August 2025
Thomas
United States15 reviews10Exceptional- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 4 nights
- • Submitted via mobile
Air conditioning not quite cool enough but not their fault.
Staff was very helpful giving suggestions for things to do and how to get around even in other nearby cities.
Stayed in August 2025
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Reviewed: 28 August 2025
João
Portugal5 reviews9.0“Great hotel, in an amazing city!”- • Leisure trip
- • Group
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
The fact that the AC can only be turned off if there’s an open window is very negative. I was struggling with it being on during the night and had to crack my window open because of it. Also the thermostat controls did not make any changes to the very cold temperature.
Everything was very pleasant and the room was super comfortable. The amenities were great, and the room was nicely decorated and organized. I loved the mattress too.
Stayed in August 2025
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Reviewed: 27 August 2025
Veronica
United Kingdom47 reviews7 helpful votes9.0“Would definitely stay again and recommend”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 5 nights
- • Submitted via mobile
No fridge
Wonderful location right outside Leiden Central Station (shopping side). Easy 2/3 minute stroll into the town. The hotel was like new and extremely clean. Lots of storage space, comfortable bed, great shower.
Stayed in August 2025
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Reviewed: 26 August 2025
Colette
United Kingdom7 reviews10“I’ll be back!”- • Leisure trip
- • Solo traveller
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
No complaints
Perfect location - central Leiden, near station (16mins fast train from Schiphol airport). Near bars, shops, canals. Got free upgrade, with espresso coffee machine in room. Charming staff! Can’t fault for efficiency, comfort and convenience. Stayed once before when it had only just opened, and it doesn’t look a day older.
Stayed in August 2025
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Reviewed: 21 August 2025
Gary
Australia15 reviews9.0Superb- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 2 nights
- • Submitted via mobile
Modern room close to the city and railway
Stayed in August 2025
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Reviewed: 20 August 2025
Clare
United Kingdom18 reviews8.0Very good- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 8 nights
- • Submitted via mobile
Great location, clean and spacious room. Hotel was also one of the quietest that we have stayed in.
Stayed in August 2025
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Reviewed: 20 August 2025
Mara
Romania5 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 2 nights
- • Submitted via mobile
The whole thing with green energy was a bit unfortunate. There is no AC so if you don't like colder temperatures, you have to pack up some thick clothes. I was lucky I had my fleece with me and got to sleep in it through the night.
It was very clean and the staff was very warm and welcoming.
Stayed in August 2025
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Reviewed: 17 August 2025
Urashima
Malta18 reviews9.0“Great value and comfortable stay”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
WiFi wasn’t easily accessible.
Walking distance from the tourist attractions and train station were great. And the room was spacious with comfortable bed and pillows.
Stayed in August 2025
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Reviewed: 17 August 2025
Michael
United Kingdom2 reviews1 helpful vote8.0Very good- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 4 nights
- • Submitted via mobile
As above
Breakfast too expensive especially with the requirement for all guests to pay for all nights at the so called breakfast deal.
Stayed in August 2025
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Reviewed: 16 August 2025
Adela
Canada10 reviews1 helpful vote10“This hotel is perfect if you're travelling by train. Close to all amenities, clean and modern.”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
This hotel is perfect if you're travelling by train. Close to the main town square, restaurants, groceries, etc. Perfect location and a clean and modern hotel.
Stayed in July 2025
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Reviewed: 16 August 2025
Mariarosaria
Italy16 reviews2 helpful votes7.0“A lot of space for improvement”- • Leisure trip
- • Couple
- • Superior Double Room
- • Stayed 2 nights
- • Submitted via mobile
There was not a fridge in the room, not a door to close the shower in the bathroom and no possibility to switch off the air conditioning.
Location and a very helpful Italian girl at the front desk
Stayed in August 2025
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Reviewed: 15 August 2025
Helen
United Kingdom2 reviews9.0“A great stay at a really pleasant hotel in lovely Leiden.”- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 5 nights
Would have liked a kettle in the room.
The hotel was so well situated for the train station and walking into Leiden. It was spotlessly clean, cool and relaxing. The staff were really friendly and extremely helpful when we were looking to buy a gift to take home. (It was especially the young lady, who was on duty on Friday/Saturday evening of 8/9 August and looked up where we could buy Goeie Mie gin to take back to the UK. Sorry, I should have asked her name). The room was spacious, very quiet and dark so my daughter and I slept well. The only thing we would have wanted was a kettle to make a cup of tea (being British - :) ). I would definitely recommend this hotel and would stay again when I next visit Leiden. Thank you to the great team that work there.
Stayed in August 2025
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Reviewed: 15 August 2025
Helen
United Kingdom24 reviews3 helpful votes10“Great location”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Nothing it was great!
An overnight stay in this excellently located hotel. Everything on the doorstep!
Stayed in August 2025
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Reviewed: 14 August 2025
Dave
United Kingdom1 review9.0“very good location”- • Leisure trip
- • Couple
- • Single Room
- • Stayed 3 nights
Would have liked a kettle in the room
Very handy for station and for town centre
Stayed in August 2025
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Reviewed: 14 August 2025
Helen
United Kingdom8 reviews10“Perfect for a city break.”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 4 nights
Nothing,
Staff were lovely on arrival and throughout. Hotel was airy and clean, breakfast offering was varied and tasty. Location was perfect - right by the station, and a short walk to the town centre.
Stayed in July 2025
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Reviewed: 11 August 2025
Rob
United Kingdom43 reviews1 helpful vote9.0Superb- • Leisure trip
- • Solo traveller
- • Double Room
- • Stayed 1 night
- • Submitted via mobile
Found pillow to full... just my personal preference
Location Breakfast included Comfortable bed Free cakes
Stayed in August 2025
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Reviewed: 8 August 2025
Róbert
Hungary43 reviews2 helpful votes7.0Good- • Leisure trip
- • Solo traveller
- • Single Room
- • Stayed 2 nights
- • Submitted via mobile
The pictures on the internet don't meet to reality
Location
Stayed in August 2025
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Reviewed: 5 August 2025
Elisa
Netherlands47 reviews7 helpful votes8.0“Perfect location”- • Business trip
- • Solo traveller
- • Double Room
- • Stayed 4 nights
- • Submitted via mobile
Everything was ok. The hotel is a bit anonymous, but perfect for a short stay.
Centrally located, 5 minutes from the station and 10 minutes from the city center. The room was very clean and modern. New water bottle in the room every day. Friendly personnel.
Stayed in July 2025
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Reviewed: 4 August 2025
Stephen
United Kingdom27 reviews2 helpful votes9.0“Good hotel in a great location for Leiden”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 4 nights
Our only complaint was the lack of tea/coffee making facilities in the room.
Great location just a couple of hundred yards from the station and only a few hundred more in to town. The rooms were clean and very comfortable. We didn't have breakfast as it was quite pricey and there are plenty of cafes nearby offering a better deal.
Stayed in August 2025
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Reviewed: 4 August 2025
Adrian
Spain5 reviews8.0Very good- • Leisure trip
- • People with friends
- • Double Room
- • Stayed 3 nights
- • Submitted via mobile
A few members of the customer service and cleaning staff were apathetic towards us. For example, we arrived late one night and couldn't open the door with our card. The person at reception saw us on the camera, but didn't open the door until we rang the bell two or three times. On another occasion, a member of the cleaning staff left their card in one of our rooms and kept knocking on our doors while we were sleeping or in the bathroom. We understand that it was an accident, but we would have appreciated it if they had been more patient and asked for the card back later.
This hotel has an excellent location as it is just nearby the central station. The rooms were large and very clean.
Stayed in August 2025
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Reviewed: 2 August 2025
Kevin
United Kingdom6 reviews1 helpful vote9.0“Great location, great facilities, great room, breakfast could have been better”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
The breakfast was the weakest part of the offer. It was not cheap, and the offer was not as good as I have had at other hotels. A 'full English' breakfast would have ben great, but there was a limited selection of hot food.
Excellent location, great rooms, good services.
Stayed in July 2025
