Reviews of DoubleTree by Hilton Royal Parc Soestduinen 4 stars
Van Weerden Poelmanweg 4-6, 3768 MN Amersfoort, Netherlands
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewThe pool was excellent and easy to use from our room. Breakfast great. Quiet.
Given the location away from the nearest town, a courtesy vehicle /bus to get into town other than a bike would have been appreciated.
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewAlles was perfect
Niets
Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewWonderful and beautiful.
Dear Omar, Thank you so much for your kind words! We’re delighted to hear that you had a wonderful experience and enjoyed the beauty of our property. We look forward to welcoming you back soon. Kind regards, Jeroen de Vries Front Office Supervisor DoubleTree by Hilton Royal Parc Soestduinen
Dear Omar, Thank you so much for your kind words! We’re delighted to hear that you had a wonderful experience and enjoyed the beauty of our property. We look forward to welcoming you back soon. Kind regards, Jeroen de Vries Front Office… Show more
Reviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 17 August 2025 · Stayed in August 2025
Verified reviewVery friendly and professonal personal throughout the whole resort
- The balconies, they are totally not in an inviting state to spend some time there. Honestly they look horrible and definately need a complete makeover because of the overall bad state it is in. Especially the moving cement bricks on the floor is an absolute no go. - There is a very distinct muffy smell throughout all the hallways plus ellivator, the carpet definately need some shampoo cleaning.
Dear Arjan, Thank you for your kind words about our team. We regret, however, that some aspects of your stay did not meet expectations. Your remarks regarding the balconies and the carpet smell in the hallways have been shared with our maintenance and housekeeping teams for follow-up. We greatly appreciate your feedback and hope to welcome you again under improved conditions.
Dear Arjan, Thank you for your kind words about our team. We regret, however, that some aspects of your stay did not meet expectations. Your remarks regarding the balconies and the carpet smell in the hallways have been shared with our ma… Show more
Reviewed: 12 August 2025 · Stayed in May 2025
Verified reviewReviewed: 10 August 2025 · Stayed in July 2025
Verified reviewAs always: Hilton has it all : luxury
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Dear, Thank you for your wonderful feedback and for your continued trust in Hilton. We’re delighted to hear that you consistently enjoy the luxury and experience we strive to provide. We look forward to welcoming you back for many more exceptional stays. Warm regards, Jeroen de Vries Front Office Supervisor DoubleTree by Hilton Royal Parc Soestduinen
Dear, Thank you for your wonderful feedback and for your continued trust in Hilton. We’re delighted to hear that you consistently enjoy the luxury and experience we strive to provide. We look forward to welcoming you back for many more ex… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in May 2025
Verified reviewReviewed: 28 July 2025 · Stayed in July 2025
Verified reviewNice balcony, good room design, tasty breakfast options, professional stuff.
My boyfriend couldn't sleep, because the mattress was bad. Also the ashtray at the balcony was not emptied. And the info on TV said about 24/7 food delivery, but in the hotel application it was already not available at 10 p.m. (Please, update information to avoid misunderstandings). Also bath was too small for two people.
Dear Jane, Thank you for taking the time to share your detailed feedback. We’re pleased to hear you enjoyed the balcony, room design, breakfast options, and found our staff professional. We’re sorry to hear about the issues your boyfriend experienced with the mattress and the inconvenience caused by the ashtray not being emptied. We also appreciate you bringing the discrepancy regarding the 24/7 food delivery information to our attention, we will update this promptly to avoid any future misunderstandings. Additionally, we understand that the bath size was not ideal for two people, and we will keep this in mind as we consider ways to improve our facilities. Your feedback is very valuable to us, and we hope to welcome you back for an even better stay. Warm regards, Jeroen de Vries Front Office Supervisor DoubleTree by Hilton Royal Parc Soestduinen
Dear Jane, Thank you for taking the time to share your detailed feedback. We’re pleased to hear you enjoyed the balcony, room design, breakfast options, and found our staff professional. We’re sorry to hear about the issues your boyfriend… Show more
Reviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in May 2025
Verified reviewNice pool
Dear Marcus, Thank you for filling in our online questionnaire on the occasion of your stay in our hotel. It is our goal to offer our guests the best possible service before, during and, after their stay. Comments like yours provide us with essential information to enhance our service standards, and are therefore much appreciated. I am pleased to read that you enjoyed your stay with us and in particular the pool. Thank you again for your valuable feedback and I am looking forward to the pleasure of welcoming you back to DoubleTree by Hilton Royal Parc Soestduinen in the near future. Yours sincerely, Jeroen de Vries Front Office Supervisor DoubleTree by Hilton Royal Parc Soestduinen
Dear Marcus, Thank you for filling in our online questionnaire on the occasion of your stay in our hotel. It is our goal to offer our guests the best possible service before, during and, after their stay. Comments like yours provide us wit… Show more
Reviewed: 21 July 2025 · Stayed in May 2025
Verified reviewNice pool
Dear Marcus, Thank you for your kind comment! We’re glad you enjoyed our pool and hope it added to your overall experience. We look forward to welcoming you back again soon. Best regards, Lotte van der Werff - Front Desk Agent
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewWe have stayed here quite a few times. It is such a relaxing place to stay. The surrounds are tranquil and beautiful. The pool area and sauna and the gym are great facilities also. Beds are so comfortable and I always sleep well here. The staff are very friendly and welcoming.
Check your bill at checkout as we were significantly overcharged for breakfast. This was sorted though.
Dear Mrs. Sandra, Thank you so much for your continued loyalty and for sharing your wonderful experience with us. We’re thrilled to hear that you find our hotel relaxing and enjoy the tranquil surroundings, comfortable beds, and facilities like the pool, sauna, and gym. Your kind words about our friendly staff mean a lot to us. We also appreciate your understanding regarding the billing issue and are glad it was promptly resolved. Please rest assured we will continue to review our processes to ensure a smooth experience for all our guests. We look forward to welcoming you back again soon for another restful stay! Warm regards, Jeroen de Vries Front Office Supervisor DoubleTree by Hilton Royal Parc Soestduinen
Dear Mrs. Sandra, Thank you so much for your continued loyalty and for sharing your wonderful experience with us. We’re thrilled to hear that you find our hotel relaxing and enjoy the tranquil surroundings, comfortable beds, and facilities… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewGreat restaurant for dinner and breakfast. Easy check-in and friendly staff.
The airconditioning, it just does what it wants and the only alternative ventilation, the balcony door, has no flyscreen. Not a good sleep (during a summer stay) because of this. Bed is on the extremely hard end, I usually prefer firm but this was another level of firmness.
Dear Chris, Thank you very much for completing our online survey following your stay. Based on your feedback, we are able to continuously adapt and improve the service standards in our hotel. We are pleased to read that you were generally satisfied with your stay at our hotel. I would like to inform you that your comment has been forwarded to the relevant department to help improve our services. Once again, thank you for your valuable feedback, and I look forward to welcoming you again in the future at DoubleTree by Hilton Royal Parc Soestduinen. Kind Regards, Kitty - Front Desk Supervisor
Dear Chris, Thank you very much for completing our online survey following your stay. Based on your feedback, we are able to continuously adapt and improve the service standards in our hotel. We are pleased to read that you were generally… Show more
Reviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 4 July 2025 · Stayed in April 2025
Verified reviewCoffee at the breakfast was awesome, balcony and view was great.
Bed should have a better mattress, TV should have an option to turn off itself in few hours, food delivery to the room should be 24 hours as it says in the room service app.
Dear Jane, Thank you for filling in our questionnaire on the occasion of your stay in our hotel this month. It’s our goal to offer our guests the best possible service before, during, and after their stay. Comments like yours provide us with essential information to enhance our service standards and are therefore much appreciated. I am pleased to find that you enjoyed your stay with us in general. I would like to inform you that I have passed on your comments to the departments in question, so we are more able to tailor our services to your needs. Thank you again for your valuable feedback and I am looking forward to the pleasure of welcoming you back to the DoubleTree by Hilton Royal Parc Soestduinen in the near future. Yours sincerely, Jeroen de Vries Front Office Supervisor DoubleTree by Hilton Royal Parc Soestduinen
Dear Jane, Thank you for filling in our questionnaire on the occasion of your stay in our hotel this month. It’s our goal to offer our guests the best possible service before, during, and after their stay. Comments like yours provide us w… Show more
Reviewed: 1 July 2025 · Stayed in June 2025
Verified reviewThe view was good
Lots of things, they don't clean rooms, location is too far away, there are no amenities in room. Pathetic staff
Reviewed: 28 June 2025 · Stayed in May 2025
Verified reviewReviewed: 21 June 2025 · Stayed in June 2025
Verified reviewBasic and standard but variable in quality.
Food was not hot enough. Eggs twice overcooked. Curtains need repaired. Some bottles of product in shower were empty and took 3 reports to solve. Swimming pool was unmanned. Menu in restaurant was unexciting and quite poor.
Dear Mr. Andrew, Thank you for taking the time to share your recent experience with us. We're truly sorry to hear that certain aspects of your stay did not meet expectations. We value all feedback, as it helps us identify areas where we can improve. We apologize for the issues you encountered with the food temperature and the quality of the eggs, as well as the condition of the curtains and the delay in replenishing the shower products. This is not the level of service we aim to provide, and your comments have been shared with the relevant departments for immediate review and follow-up. We also appreciate your feedback regarding the swimming pool and restaurant menu. We understand how important these details are in creating an enjoyable and memorable stay, and we will take your comments into consideration as we continue to evaluate and enhance our services. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you again in the future and provide you with a more comfortable and satisfying experience. Kind regards, Jeroen de Vries Front Office Supervisor DoubleTree by Hilton Royal Parc Soestduinen
Dear Mr. Andrew, Thank you for taking the time to share your recent experience with us. We're truly sorry to hear that certain aspects of your stay did not meet expectations. We value all feedback, as it helps us identify areas where w… Show more
Reviewed: 16 June 2025 · Stayed in June 2025
Verified reviewRoom was fantastic in size and comfort. Main meals were reasonably priced and very tasty. Breakfast was decent a little overpriced I feel.
CHECK YOUR HOTEL BILL!! BEWARE OF UNEXPECTED ‘DEPOSIT’!! We had to have numerous erroneous charges removed from our bill. We had breakfast added for 2 people for the morning that we checked in at 7PM!! Then had extra breakfasts added for another morning. And a few charges just listed as restaurant that we couldn’t account for as it is not itemised at all. They removed €135 euros only due to me checking as they wanted me to just ‘leave it and we will charge the card’. Very glad I didn’t. Also not mentioned when booking is that they wanted €50 security deposit per day, which wasn’t really a security deposit as it was essentially a credit for you to spend, so it was more a charge that meant you would spend money there. Also no water provided in rooms and we were told by the hotel the water wasn’t safe to drink, even though all other information states Dutch water is very safe. Instead they wanted to sell you bottles of water for €7.50
Dear David, Thank you for sharing your feedback with us. We sincerely apologize for the billing issues you experienced during your stay. It is our goal to ensure transparency and accuracy in all charges, and we regret any confusion caused by the errors on your bill. As for the water in the rooms, we apologize for any inconvenience caused. While tap water in the Netherlands is generally safe to drink, our hotel follows specific safety protocols to ensure guest health, which is why we provide bottled water for purchase. Your feedback is valuable, and we will review our communication and billing procedures to improve the experience for future guests. We hope to have the opportunity to welcome you back and provide a smoother stay. Kind regards, Jeroen de Vries Front Office Supervisor DoubleTree by Hilton Royal Parc Soestduinen
Dear David, Thank you for sharing your feedback with us. We sincerely apologize for the billing issues you experienced during your stay. It is our goal to ensure transparency and accuracy in all charges, and we regret any confusion caused … Show more