This is a hotel with no staff and so ...you swipe in with your phone and thats fine unless perhaps you lost your phone or it was stolen etc in which case it would be impossible to access the property

Great location

Stayed in August 2025

The soap was outside the shower cubicle. So you have to get of the shower cubicle to get more soap.

Great location. Comfortable room. Tea and coffee.

Stayed in August 2025

My room was facing the courtyard on second floor. The daytime view is pretty grim, but even worse at nightime I found it very difficult to see in the living area. Had to use by phone flashlight to make a cup of tea. Bedroom lighting was better.

Location is great. Enjoy some time people watching in the street level entry area. Nice size with separate bedroom up a couple of steps.

Stayed in June 2025

Narrow winding staircase was difficult to navigate with heavy luggage. However, help was available when I checked out.

Excellent location on the canal and close to restaurants and shops. Walking distance from attractions. The room was beautifully decorated and had a modern bathroom and kitchen. Responsive host.

Stayed in June 2025

No lift and having to carry a suitcase all the way up the winding spiral stairs to the room on the top floor! It would have been good to have a mirror in the bedroom there was only one mirror and it was in the bathroom. This would be useful especially if there is more than one person staying in the room There was no iron in the room, it would have been useful as we were attending a wedding.

It was central to everything Very clean Great view over the canal Beautiful room Would definitely stay again

Stayed in June 2025

Temperature controls were a little confusing. Didn’t know how to make the room warmer.

Beautiful location. Beautiful room.

Stayed in June 2025

The area is noisy at night. The stairs are very steep and difficult to scale because it is an old building converted to a hotel. I would stay away from the venue if you have mobility issues.

This is a staffless hotel, but the entry into the building and the room is easy. Also there is daily room cleaning. The location is very central, but the downside is it can get noisy at night as there are several bars/restaurants around. The room is spacious and comfortable.

Stayed in May 2025

The stairs were challenging with our luggage, but are just part of the Dutch experience.

The location of the property right in the heart of the old town was great, close to all the action.

Stayed in May 2025

The stairs are very steep and need more hand holds. The bedroom staircase needed a rail for safety. More hooks in the bathroom needed.

We liked the central location and as we had a high room slept very well and it was very quiet. Liked the way the apartment had been decorated and the character of the property

Stayed in April 2025

Low head clearance in doorway between bedroom and living area: I frequently hit my head walking to the toilet in the middle of the night. (But I am 190cm!)

Cute and roomy one-bedroom apartment, in excellent central location.

Stayed in April 2025

More plugs downstairs, shower pressure a bit low. Some more pictures on the wall.

Location was excellent. A lovely space, well presented, comfortable bed and good features in the room.

Stayed in April 2025

The building had very narrow and steep staircases, which I could manage, but less mobile people will have difficulties with it, being no elevator in this old building. I could manage the no-staff situation well with the mobile log-in feature, but having a personal welcome is nicer nevertheless.

I expected a mini-apartment, but on arrival I found a beautiful old building with a nice 2-story apartment-with-view into old Leiden. I enjoyed the stay very much and hope I can come back another time. The check-in worked nicely without any hotel staff; there was even room-cleaning every day, which I had not expected for an appartment setting.

Stayed in March 2025

Temperature in the room: it was cold. Cleaning staff turned off AC every time

Location Communication with manager

Stayed in March 2025

Immeuble sonore.

Stayed in February 2025

The room had to get cleaned again! It would be nice to be able to control the temperature of the room, the thermostat was locked so the room due to many windows was quite cold. The bathroom had great temperature. Noisy especially over the weekend so please use earplugs

Great location with stabbing view, in the heart of leiden with very easy check in

Stayed in February 2025

Just one single spoon 🥄

Cosy style

Stayed in February 2025

The stairs were steep, so it might be an issue if one travels alone and has heavy luggage. My room was on the 3rd floor (loft), so it was a bit of a climb. The hotel told me there was no lift beforehand, so I am not complaining. :-)

The location was excellent. Very near to restaurants and shops, and to the water. The staff-less hotel was a bit strange at first, but the instructions were clear, and the facilities worked as expected. The cleaning was a plus!

Stayed in February 2025

The lighting in the kitchen did not work. I would recommend swapping the desk for a dining table which would allow to eat normally and also watch the tv (since the sofa is not facing the tv). Beware of steep stairs in case you have limited mobility or large suitcase.

Perfect location, stylish, large, and comfortable apartment. No noise neither from neighbours nor from the outside.

Stayed in January 2025

There were wooden things around the bed and they are really hard to see at night and also they are quite low so can hit your head quite easily

Bed was nice, nice room

Stayed in January 2025

The location

Stayed in January 2025

Location, opposite Stadshuis and market. On the canals and walking distance to all attractions. Luxurious furniture and bedding. Staff( although not physically present) was very quick and accommodating to resolve a request I had.

Stayed in January 2025

Lights could be brighter

Central location, lovely view, good sized room, large double bed. lovely spot for a weekend or a few days

Stayed in December 2024

The lighting in the room wasn’t great

Spacious rooms Nice decor

Stayed in November 2024

Stairs! But that is the same for everywhere in Leiden.

Location

Stayed in November 2024