Reviews of Palace Hotel Zandvoort 4 stars
Burgemeester van Fenemaplein 2, 2042 TA Zandvoort, Netherlands
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Reviewed: 3 September 2025 · Stayed in September 2025
Verified reviewBreakfast was okay.
Parking was very expensive when I booked it said free parking. The hotel is rundown, it looks like it was build in the war and has not been renovated. The room is really small. The bed was terrible, impossible to sleep on it, moving was to much. The tv was useless, tried watching a movie via YouTube, because it nog even have netflix or something like that, but it wouldn’t let me, it kept switching back to cable TV.
Reviewed: 2 September 2025 · Stayed in September 2025
Verified reviewReviewed: 29 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewReviewed: 16 August 2025 · Stayed in July 2025
Verified reviewReviewed: 16 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 4 August 2025 · Stayed in July 2025
Verified reviewThe location
We booked a three-night stay at the hotel, which turned out to be old and outdated. We reserved a cozy room based on the photos, but upon arrival, we were disappointed. The room was poorly furnished, small, and the bed was squeezed between the wall and the window, with narrow shelves on either side. Climbing into bed required maneuvering through a couch at the foot. The bathroom was also cramped. Additionally, the room had a musty smell and was very dirty, with visible dust on the bed frame and shelves, indicating it hadn't been cleaned in months. Despite requesting housekeeping twice, no one serviced the room during our stay, and the receptionist responded that they couldn't guarantee it would be done. The hotel restaurant was similarly unkempt, offering a below-average breakfast with limited choices. Overall, we were relieved to leave and would not recommend this hotel.
Dear guest, Thank you for taking the time to share your experience with us. We are glad to hear that you were satisfied with the location of the hotel. At the same time, we regret that your stay did not meet your expectations. Regarding the room: guests book their desired room type themselves, and we display clear photos on various websites that are representative of the room in question. For example, the Cozy Room clearly shows that the room is compactly furnished and that the bed is accessible via a small staircase. We understand that this is not ideal for everyone, and we take your comments to heart. We sincerely apologize for the condition of the room and the smell you experienced—this is obviously not what we want and definitely not the standard we strive for. We are very sorry that your request for cleaning was not followed up on. Regarding the style of the hotel: the building was constructed in 1965, which is reflected in its appearance. However, this does not detract from the fact that we are continuously working to renovate our rooms — these have recently been refurbished with a focus on comfort and functionality. We regret that your experience was not positive, but we appreciate your feedback, which helps us to improve our service. We hope to welcome you back in the future so that we can show you what we normally have to offer. Kind regards, Yaël Palace Hotel****
Dear guest, Thank you for taking the time to share your experience with us. We are glad to hear that you were satisfied with the location of the hotel. At the same time, we regret that your stay did not meet your expectations. Regarding … Show more
Reviewed: 29 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in July 2025
Verified reviewReviewed: 27 July 2025 · Stayed in May 2025
Verified reviewReviewed: 26 July 2025 · Stayed in June 2025
Verified reviewReviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewA couple of minutes walk to railway station with quick access to Amsterdam. We had a loft apartment which had a great view and beds upstairs and living room downstairs. Every loft might be a bit different, but this layout (K2) was great for us - separate beds and a WC for teenagers upstairs and another full bathroom for all downstairs.
Noise cancellation at least between the rooms was not the best and one night a bit suffered from noise next door. It shows to some extent that it is not a new building - the rooms are modern, though.
Dear Guest, Thank you very much for your beautiful and comprehensive review! How wonderful to hear that you enjoyed your stay in one of our loft apartments so much. The 18K2 layout is indeed very popular with families - great that it worked out well for you too, with plenty of space and comfort for everyone. We appreciate your feedback on the soundproofing. While we make every effort to provide a quiet environment, we understand that this can be perceived as a bother. As such, we are incorporating your comments into our ongoing improvement efforts. We hope to welcome you and your family again in the future! Kind regards, Yaël Palace Hotel****
Dear Guest, Thank you very much for your beautiful and comprehensive review! How wonderful to hear that you enjoyed your stay in one of our loft apartments so much. The 18K2 layout is indeed very popular with families - great that it worke… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewThe location was good and the room was clean
The lobby was so ugly and old, maybe it affects you when you come in. I wouldn’t book the room with sea view again because it had just a side view of sea. Maybe back of the building has better view. The staff was not so friendly, i asked them to change my room but they told me it is fully booked, how ever on their website i found some available with lower price.
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 6 July 2025 · Stayed in July 2025
Verified reviewDear Karolis, Thank you for your feedback. We're glad to hear that overall everything was good during your stay. We’re sorry to hear about the issues with the bathroom door handle and the shower cleanliness. After you informed us at check-out, we immediately arranged for maintenance to fix the door, and the repair has since been completed. Your comment regarding the shower has also been shared with our housekeeping team to ensure this is addressed more carefully in the future. Thank you again for helping us improve, and we hope to welcome you back soon! Kind regards, Larissa
Dear Karolis, Thank you for your feedback. We're glad to hear that overall everything was good during your stay. We’re sorry to hear about the issues with the bathroom door handle and the shower cleanliness. After you informed us at c… Show more
Reviewed: 5 July 2025 · Stayed in June 2025
Verified reviewRight on the beach promenade, a high rise building offering rooms with a terrace. Paying more for a sea view is a must. Train station 150 meters, Amsterdam in about 30 minutes.
Dear Eric, Thank you very much for your positive and comprehensive review! How nice to hear that you enjoyed our promenade location, sea views and practical amenities such as parking and proximity to the train station. We are proud of our central location: ideal for a day at the beach, a bike ride in the area or a trip to Amsterdam. Thank you again for your feedback and hopefully we may welcome you again in the future! Kind regards, Yaël Palace Hotel****
Dear Eric, Thank you very much for your positive and comprehensive review! How nice to hear that you enjoyed our promenade location, sea views and practical amenities such as parking and proximity to the train station. We are proud of our… Show more
Reviewed: 2 July 2025 · Stayed in April 2025
Verified reviewReviewed: 2 July 2025 · Stayed in June 2025
Verified reviewReviewed: 1 July 2025 · Stayed in June 2025
Verified reviewWe stayed at this hotel recently and experienced bed bug bites after spending the night. The next day we developed dozens of itchy red marks, which were later confirmed to be consistent with bed bug bites. This is a serious health and hygiene issue. We are very disappointed, as we expected much higher standards of cleanliness and pest control. We've had to disinfect our luggage, wash all our clothes, and inspect our home and car to make sure we didn’t bring the infestation with us. Our room was in 8 floor, first room on the right from the elevator.
Dear Laurynas, Thank you for your review and for taking the time to share your experience with us. We take reports like yours very seriously and immediately conducted a thorough inspection of your room in cooperation with a certified pest control company. Based on this investigation, we can confirm that no signs of bedbugs were found and the room has been declared clean. Regarding the cleanliness of our rooms: our housekeeping team does its utmost to prepare each room to the highest standards. If, however, something is not up to expectations, we greatly appreciate it when guests inform our reception so we can take immediate action to improve the situation. As your stay has already concluded, there is unfortunately nothing more we can do at this point. Nevertheless, we sincerely hope you will consider giving us another opportunity in the future, so you can experience the level of hygiene, comfort, and hospitality we strive to offer. Kind regards, Robin Palace Hotel Zandvoort****
Dear Laurynas, Thank you for your review and for taking the time to share your experience with us. We take reports like yours very seriously and immediately conducted a thorough inspection of your room in cooperation with a certified pest… Show more
Reviewed: 30 June 2025 · Stayed in June 2025
Verified reviewThank you for you nice review and the fine rating! 😊 How nice to hear that you were pleased with the location, our breakfast and the friendliness of our team. We hope to see you back again!