Keizersgracht 1, 1135 AZ Edam, Netherlands
#19 of 25 hotels in Edam
Guests' ChoiceBased on 97 hotel reviews
8.3Cleanliness
8.7
Comfort
8.3
Location
9.4
Facilities
8.1
Staff
9.0
Value for money
7.9
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 19 August 2025
Donna
AustraliaBe prepared for the hotel to be busy with either functions or non guests - this does push the staff in their ability to serve. This was reflected in a pretty ordinary breakfast experience one morning during our stay.
Position, History and Character - really liked the Hotel and the staff. On the whole, we had a great stay.
Stayed in August 2025
Reviewed: 6 August 2025
Aaltje
New ZealandThe big stair climbing , wet floor slippery.
Location is central, great firm bed , big breakfast. Rich Decor .
Stayed in August 2025
Reviewed: 29 July 2025
Thelma
IcelandExcellent hotel! The staff was super helpful, the room was small but clean and comfy and the breakfast was great! We stayed at the hotel for dinner as well and it was delicious.
Stayed in July 2025
Reviewed: 7 July 2025
Sarah
United KingdomI like a kettle for a cup of tea in the room but I appreciate it's not essential
Great breakfast, interesting decor, comfortable atmosphere
Stayed in July 2025
Reviewed: 2 April 2025
Jmmissant
United StatesNice boutique hotel in historical building. The only issue was that the stairs were steep leading up to the second floor, where the sleeping rooms are located. The stairs can be challenging. They do have a stair lifter for those who are unable to climb the stairs.
Stayed in April 2025
Reviewed: 18 March 2025
T
NetherlandsThe room was very small and the bed really needed replacing. It was old and the springs were rather uncomfortable. The walls were also very thin. We could easily hear the neighbors snores during the night. And the chandelier was low, so I knocked my head on it. It was also very dusty.
The staff were exceptionally friendly and helpful. I have food allergies that they were happy to accommodate. -The uniqueness of the decoration.
Stayed in February 2025
Reviewed: 16 September 2024
Eugenio
MaltaThe staff were very helpful . The breakfast was satisfactory
Stayed in September 2024
Reviewed: 11 September 2024
Svetlana
NetherlandsWhile we liked the charm of the old building, it seems our room had the sloping floor. It wasn't really noticeable while we were awake but during the night, both my husband and I woke up repeatedly with a weird impression as if the bed was falling down on one side. However, somehow we got a pretty good sleep and rested well.
We enjoyed the interiors, the bathtub and the excellent breakfast. Everything was clean. The location couldn't be better.
Stayed in September 2024
Reviewed: 18 August 2024
Stephanie
United KingdomBedroom was beautiful on face value but lacked some thought. No coffee making facilities, no iron, no hotel information such as WiFi code. No dressing area to sit at. Sometimes I wish hotels would test (a female staff member maybe) out how easy it is to actually get ready. Do hair and makeup for example. But my main issue was the poor standard of cleaning. The cobwebs were really really bad especially behind the big bulky curtains. This needs better attention.
Beautiful setting and location. The property looks very grand and great decor. The staff were pleasant and helpful.
Stayed in August 2024
Reviewed: 21 July 2024
Geoff
United KingdomNothing
Location and the breakfast were superb
Stayed in July 2024
Reviewed: 18 July 2024
Ilaria
United KingdomThe chandelier in the room was too big and positioned on top of the bed. Best to change it for a smaller light. The room will look bigger.
We had the room at the top floor and the view was wonderful. Quiet and relaxing too. Lovely bathroom and the towels so soft. We had a great time. The food at the restaurant was amazing too.
Stayed in July 2024
Reviewed: 7 July 2024
Nigel
NetherlandsBreakfast was very ordinary. Cold hard-boiled egg. Too much bread and pastries. Not very healthy.
The room was very cosy. Nice bathroom.
Stayed in July 2024
Reviewed: 2 July 2024
Elisabeth
FranceThe way Booking.com messed up our reservation.
The decors, the atmosphere, the location, the food. Exceptional!
Stayed in June 2024
Reviewed: 1 July 2024
Steven
AustraliaSmall room over furnished
Excellent location
Stayed in June 2024
Reviewed: 11 June 2024
Patricia
United KingdomThe room was small, with very little floor space, made more problematic by the small amount storage space. No information was provided in the room so we had to ask the staff numerous basic questions, e.g. for the Wifi password, breakfast arrangements, which they answered promptly and cheerfully, but it was embarrassing to be forced to ask. Breakfast service was slow because there was no buffet and each table was provided with its own selection of breakfast items on a stand, some of which we had explained we couldn't eat because we are vegetarian. The focus of the hotel appears to be its restaurant and events rather than resident guests.
The hotel is located at the heart of the historic area of Edam, which makes it easy to explore the old streets and cheese shops, and is close to restaurants. However, it is over a kilometer from the beach. The young staff were immensely helpful. The quantity and range of breakfast was fine. The bathroom was a decent size and its decor up to date. We were grateful for the secure bike storage.
Stayed in June 2024
Reviewed: 25 May 2024
Andrew
United Kingdoma kettle in the room would have been lovely
Stayed in May 2024
Reviewed: 7 May 2024
Allan
CanadaBasic rooms were small and elaborate decorations consumed valuable space and collected dust. Check-in area was at the bar so can get a bit crowded. A/C and heat unit did not work, although temperature was tolerable and our waitress did her best to help. Restaurant was ok but try other places nearby including Volendam, esp at the sw end of Zuideinde.
Location was excellent . A good walk (3 km) to the busier Volendam and the walk along the water. Local shops nearby were worth visiting for cheese, chocolate, souvenirs, etc.. Ample outdoor seating adjacent to the canal on the hotel property. Rooms were elaborately decorated in the romantic style. Service was generally good - one waitress was outstanding. Restaurant was good. Beware if you order the appetizer platter - it's huge, plenty for two or three.
Stayed in April 2024
Reviewed: 28 April 2024
Mary
CanadaThe bed was sinking in the middle ( room 3). The room was quite small for 2 people and luggage. Steep stairs with no lift, not a problem for us but could be for others.
The restaurant was great. Food was delicious ( we could not finish as proportions were quite generous). Rooms were very clean, plenty of charging outlets. Staff were very helpful and friendly!
Stayed in April 2024
Reviewed: 21 April 2024
Schmidt
United StatesStairs to rooms are pretty steep for carrying hand luggage.
Great atmosphere! The meals at the rest were fantastic - so good that we had the same thing the second night.
Stayed in April 2024
Reviewed: 13 November 2023
Vanessa
NetherlandsThere’s no minibar. For a romantic hotel is extremely important a minibar. The breakfast was very poor and not nice at all.
I loved the decoration of the rooms and the entire Hotel. Was very clean, very nice location. Our room has an amazing view of the canal. Friendly staff. We didn’t eat in the restaurant because we did a late checkin, so the kitchen closes at 21:00, what’s in our opinion is too early for a Saturday. So we haven’t time to enjoy the restaurant but we had a very nice impression and we would like to return and have a dinner over there.
Stayed in November 2023
Reviewed: 30 September 2023
Treplin
United KingdomThe duvets were lumpy and the lighting in the bathroom too dim. The mirror in the bathroom was too high for doing make up and there was generally too much clutter of unnecessary objects (without particular function) in the room Taking up space needed for guests own belongings.
Beautiful location, nice view from the Hotel room over the canal and excellent big breakfast, friendly staff and overall a lovely place to stay, not too far from Amsterdam with en excellent bus service to get to and from Amsterdam to Edam.
Stayed in August 2023
Reviewed: 19 September 2023
Maureen
United KingdomGiven the standard of the evening meals , breakfast was a bit routine comparably. Kellogg's variety packs of cereal not great and no choice of food, same plate each morning. Unable to understand why staff were not allowed to serve us a glass of water until we had ordered a drink from the menu then we were only given a glass.As we were cycling felt this was a bit unreasonable as we were guests and we needed to rehydrate No tea or coffee facilities in room either. Standard of evening meals was a compensation however
Central location Excellent evening meals with good chefs.Large outside eating area Very pleasant staff Slightly quirky decor Unusual decoration
Stayed in September 2023
Reviewed: 9 September 2023
Pauline
United KingdomWe had expected the room to be on the small side from the description. However, it was really small, with very limited storage and surfaces on which to place things. Only two hangers in the wardrobe. Electrical sockets difficult to access for charging.
The room was spotlessly clean. Crisp bedding and a sparkling bathroom. Dressing gowns and slippers were an added bonus. The hotel’s decor is vibrant and fun throughout and the location is excellent.
Stayed in September 2023
Reviewed: 29 August 2023
Chanwit
ThailandFar from bus station
Great vintage style, luxury room, nice staff, vintage style of breakfast
Stayed in August 2023
Eschede, Germany
Sibiu, Romania
Berlin, Germany
Bath, UK
Preko, Croatia
Nice, France
Nimu, India
George Town, Malaysia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content