Guest services were hit and miss. We encountered several problems in our rooms- no hot water, hair dryer blew up, and there was a needle in our toilet . Guest service were informed but were not dealt with promptly Separately when we checked in we had to wait for an hour ( even after several phone calls) for our luggage to arrive

Great location, just opposite the Palace and the Son shopping and restaurant area. Property is well appointed and staff are well trained and professional. Concierge is very helpful, and breakfast is very good

Stayed in September 2025

Nothing

Service was amazing! As was location.

Stayed in September 2025

-The shower is uncomfortable and needs updating. -The rooms are ordinary and not luxurious compared to the price. -Our triple room overlooked the inner garden. At the end of the week, the situation was disturbing and the smell of weed filled the room.

-The location is excellent -The breakfast is very very delicious and variety in a very beautiful garden -The staff are friendly and helpful

Stayed in September 2025

Very clean and quiet, recommended specially the roof top rooms..book early

Stayed in August 2025

The bathroom design should include a small nightlight, and we did not like the glass partition between the bathroom and the bedroom.

Stayed in September 2025

Great location, truly 5* facility, friendly staff and really took care of my car with Valet parking. Breakfast selection was huge and really nice

Stayed in August 2025

It takes quite long time to check in.

I liked everything, the friendly staff, the comfy clean room and amenities, the tasty food, the chill stylish bar, the location, … etc.

Stayed in August 2025

Well appointed.

Everything. Location staff room. All very nice.

Stayed in August 2025

A little bit pricey but worth the money

The location

Stayed in August 2025

I loved everything. The white room was closed for a holiday so I missed David and his team but I enjoyed the fish from the cafe and Yannick helped me with delicious cakes from the cafe.

Aida the guest services manager remembered me and made me feel valued and appreciated for my return and loyalty through the summer. I do greatly appreciate the phenomenal hospitality and must credit Matea and Viviana of the spa who really revitalised my body with rejuvenating treatments to improve my health with the excellent spa facilities. This hotel is the very best of the best and I will always return to anantara

Stayed in August 2025

Outside the hotel it was cluttered with rubbish

Location and helpful staff

Stayed in August 2025

Lighting in rooms a bit dark. Depending on the room placement lighting from outside doesn’t help either. Very loud at night during peak season and weekends. Windows not double glazed so can hear most things at night depending where your room faces. Had to move rooms as stayed on the weekend and kept us awake. Rolf the manager was very helpful and apologetic and moved us to a different room after showing us. For the inconvenience we got given some champagne and an upgrade as it was the 3rd room we went to in 3 days. If you stay here outside peak times then the noise won’t be a problem otherwise earplugs would also help.

Great central location to everything in Amsterdam. Only 10 minute walk from train station. Very friendly staff on check in. Big open space to sit while you wait to check in or check out. Gym had good choice of equipment. Sauna only used for bookings with spa. Bottles of water each day complimentary. Rooms very clean. The free slippers and robes are very comfortable.

Stayed in August 2025

Great location and very nice

Stayed in August 2025

Great room service. The beds are very comfortable. Best breakfast we had, a lot of options to pick from. Hotel location is superb.

Stayed in August 2025

My room location because you give me room in the other building so it hasn’t good view and I have to use the bridge to reach my room.

Location and staff.

Stayed in August 2025

Nothing

Was amazing

Stayed in August 2025

I like everything

Stayed in August 2025

We had very good service at breakfast but on the morning of the 13th ( 13/08/25) it was a disaster. I know it was very busy, but there was a black lady with blond hair working in the back area at the coffee machine. She had an argument with other staff members; we moved a few tables away from her because of that. There was no service from her; when we called her she was extremely rude. We reached out to other staff members to assist us and to give us a warm meal menu. This was the only complaint we had; every thing else was perfect.

Very friendly and helpful staff. The hotel is within walking distance of most attractions

Stayed in August 2025

Great location, near to shops & restaurant In the heart of Amsterdam , fast checkin, nice staff. Room very clean , nice smell bed sheet

Stayed in August 2025

The first night we were in a room next to the street and it was very noisy.

Close to Red Light District, stores and other attractions.

Stayed in July 2025

cleanliness location athmosphere

Stayed in August 2025

The breakfast staff could at least pretend they liked their jobs. For the price of breakfast, you really don’t want grumpy employees.

Room was perfect, breakfast was wonderful, amazingly selections. The grumpy egg chef and grumpy bread person were not so wonderful. The location was perfect for getting around, the trams were near and central station a short walk. The person that checked in was so pleasant , professional and nice. He and Gloria are a true asset to your Hotel.

Stayed in August 2025

The floors in the breakfast room are always sticky.

Location

Stayed in August 2025

Great anantara group!

Stayed in July 2025