Could have done with some Aircon, as the top floor single room is almost unbearable when the temperature rises above 25 degrees... Stayed in mid June, with temps over 30 degrees and the room temp was well into the 40's. I was also accused by one staff member of running around and making noise at 4am... Never received an apology, nor did she seem to care when I insisted on finding security camera footage to absolve me... Left a bitter taste in my mouth. Besides that, everything was excellent, and the cleaning staff were superb.

The location, cleanliness and value were exceptional.

Stayed in June 2025

The room was quite old and cramped, but it was okay for me as I didn't spend much time in it.

The location is marvellous, breakfast is a usual continental breakfast (with omelet), the room was small and the restroom cramped. As for noise, I can say that we didn't hear any from restaurants, just from gulls and the Bavo Cathedral. We stayed in room number 32, and our window didn't overlook the square, so we heard nothing.

Stayed in August 2025

Room size and facilities, bathroom size and facilites

Location, food, breakfast type, staff

Stayed in August 2025

The location and the staff.Nice breakfast.

Stayed in June 2025

Arrived late 11.15 pm, and was told we would be sent keybox details. Not done. Luckily there was still one staff to let us in, but lift had been turned off. It was difficult dragging heavy bags up all the stairs to the 2nd floor. Asked for help, so bags carried up one floor. The bathroom in the cupboard was funny.

The location was worth the cramped room, and it was good value for money. It also has a great restaurant.

Stayed in August 2025

The room is not well isolated from noises. Not the best choice for people with light sleep. Small bathroom to be renovated.

Good breakfast and nice crew Good position

Stayed in August 2025

Shower was a bit outdated with shower curtain and two seperate taps (no mixer tap) which wastes lots of water.

Excellent location. Great breakfast. Got tokens for free drinks in the downstairs restaurant. Guarded bike parking at 2 minutes walk.

Stayed in August 2025

No smoking room

Perfect location , excellent breakfast friendly staff

Stayed in July 2025

Not the staff's fault but our room was very stuffy and warm. However, we were glad to have a fan in the room.

Friendly and welcoming staff. The tokens, for a free welcome drink, were a nice touch and much appreciated. We had been given the wrong key, but it was very quickly dealt with and resolved.

Stayed in July 2025

Rooms could go with a update Location great

Food was great

Stayed in June 2025

A bit more flexibility in breakfast timing would have been good for my wife who is disabled and takes painkillers after waking up then sleeps a while more, but we managed and I can understand the difficulty of making special exceptions.

Breakfast was good. Location was excellent despite a little extra difficulty in travelling with a wheelchair.

Stayed in July 2025

No air conditioning, but they did have two fans in the room. With the fans going it was comfortable. My room was on the first floor and I found out later that there was a club next to the hotel that was a bit noisy, but the fans helped to drown out the club noise. Ear plugs helped too, but I found them to be unnecessary.

The location was fantastic as there was a Saturday market happening in the square in front of the hotel. The restaurant, Vester, was excellent, but there are several restaurants to choose from in the neighborhood.

Stayed in July 2025

Hardly any water running in the shower, so it took forever to wash my hair. Quite noisy. No fridge or aircon, but I knew that.

Great location, nice restaurant downstairs and lovely staff.

Stayed in June 2025

The wifi. Ok when logged in but you had to keep logging into the server every time you wanted to go on line. This was true even if the device had not left the room such as overnight. A minor but annoying. Take care in the shower as the water gets very hot very quickly. Bird poo on inside of window that was never touched despite regular room servicing. Looked like it had been there for a while.

This hotel is located above a bar which is not as bad as it sounds. To check in you just find a member of staff who gives an envelope with they key and a token for a free drink. My room was small but was expecting it and have stayed in worse. Enough space to make it workable especially if the case is put on top of the wardrobe. Sleep quality good even with the heat from a heat wave. Breakfast is taken in the bar and there are the usual range of choices for a continental breakfast. Staff are friendly and welcoming and the hotel seemed to be popular with locals. Could not fault the location as was central to everything including the shops and major sites.

Stayed in June 2025

Exactly during our stay it was an Easter fair at the square, where the hotel is located, therefore there was a lot of noise during the day and late in the night, as well as a lot of illumination.

The hotel is located in the heart of Haarlem, on the main square, it was easy to reach it on feet from the railway station, as well as walk around to all sightseeing places of interest, including Frans Hals' museum and the theater in the evening. Nice to be able to use an elevator to come to the room. The room was nicely decorated, basic, but with everything we needed for 1-night stay. The breakfast was simple but sufficient for us.

Stayed in April 2025

Too expensive i would say.perhaps is the high cost of living standard in Amsterdam. Toilet is difficult to move around without knocking onto structure, i cannot imagine for a tall guy coz i am asian size lady. Only provide one hanger in the room till i request repeatedly . Aside from the superb breakfast staff, The rest of the staff seems always busy coz they have to attend to customers eating there ( on other times )

Location, cleanliness of the room. The hangers are clean unlike some hotels in europe.

Stayed in June 2025

Friendly staff great location and breakfast was excellent.

Stayed in June 2025

Would have been good to make the room darker

Very friendly staff Great location Good breakfast

Stayed in June 2025

Shower and toilet was in a cupboard!!!

Location

Stayed in May 2025

Bed too soft.

Good breakfast, fresh, tasteful.

Stayed in May 2025

N/A

Great staff, very friendly. Food and service was awesome. Dave was a top host. Great location.

Stayed in May 2025

I changed rooms from 22 which was very depressing room no view and cigarette ends on the roof . Changed next day to 14 which was so much better 😀 The only bad point was Saturday night when the music was so loud none stop still after 3 am

Stayed in May 2025

The room was dated, basic and very small.

Location was great! Breakfast was delicious.

Stayed in May 2025

Noise. Not from this property

Location

Stayed in May 2025