Nice private rooms

Stayed in June 2025

shower pressure low.

Breakfast was really good!

Stayed in February 2025

The staff. 1) I was way over charged and they didn’t honor the booking system price at all - they charge me an exorbitant currency exchange (didn’t even give me a heads up about it) and also refused to accept the cost of the booking 2) The main guy who I’m not sure is the owner or not is a total curmudgeon- so annoying with having always ask for the front door to be opened when you leave and come back 3) They initially didn’t even give me the room I had booked and stuffed me into a smaller room.

The property is actually really nice and central to main activities in Leon

Stayed in June 2024

Location

Location was great. Breakfast was good but not what I expected .

Stayed in January 2024

The floor in our room was very dirty

There was a lot of areas outside our room with couches and table to relax. The breakfast was tasty.

Stayed in February 2023

No Wifi connection in my room, they gave me another room when I asked about the Wifi. Breakfast is not worth it.

Good location. Good size of the rooms, hot shower. Friendly staff.

Stayed in February 2023

The location is perfect, that’s about it!!! Customer service is nonexistent. The girl at the front desk when I checked in, seemed bothered by her job and acted like she didn’t want to be there, not a welcoming vibe at all. The worse part was when I came back to the hotel around 10:20pm after been out at dinner with family. The gate was locked and nobody at the front desk, I tried my room keys to no avail, I shouted “hello/hola” and called the front desk from my phone, watched/heard it ring and no one answered or came to the lobby to let me in. After waiting outside about 20mins with no signs of activity in the lobby I decided to climb the gate and that’s how I was able to get inside. There was no alarm, no security, not a single soul at the hotel. I made it to my room thinking how dangerous and unsafe that made me feel, anyone can just come in to the hotel and go up to the rooms with no personnel in sight. I wouldn’t stay here again and don’t recommend it to anybody. At check out there was a guy and a girl with the same lackluster attitude of the check in process. I come to Leon often to visit family and I WILL NEVER AGAIN STAY AT THIS HOTEL.

Stayed in March 2025

Dirty and the man in the front desk is mean. Bad face and never be nice. Change him please.

Breakfast and location!

Stayed in February 2025

The shower water pressure in my room is my only complaint.

Good location lots of things within walking distance. The staff was very helpful, shout out to Sheyling and Eduardo both were very helpful along with the rest of the staff. Eduardo knew some great places to have a great meal. Hotel was nice ,clean and had a nice ambiance. Would definitely stay again.

Stayed in August 2024

Poor clean, terrible curstomer service

Location

Stayed in March 2024

Exceptional location for visiting old town in Leon.

Stayed in October 2023

Very few power outlets in the room we stayed in (#17) and the power to the 2 we did have was out our last evening (stayed 2 nights) leaving us unable to charge any devices overnight. Gentlemen at the front desk tried to help and understood our frustration, but ultimately shrugged and said things were out of his control. They did not service the room or provide fresh towels, had to go down and ask for them. Generally felt like non of the staff really wanted to be there.

Close proximity to cathedral and Central Park, secured entry. Included breakfast was decent, but they do take there time to serve.

Stayed in November 2023

We found in the barhroom a pack of used condoms, also, women panties were under the bed.

Ubication

Stayed in November 2023

It's an old hotel and the owners don't do maintain to the rooms.

Location

Stayed in July 2023

Rest of room was very dirty. Floor had not been cleaned in a long time. When paying this level of money a certain standard of cleanliness please. Needs a complete refresh.

Good location, satisfactory breakfast. Safe hotel. Sheets on bed clean.

Stayed in July 2023

The hotel sponsored a shoe sales event in the lobby and courtyard. Noisy and messy.

Noisy street outside but the room was so quiet! Good a/c and wi/fi , bed was comfortable and all the lights and toilet worked

Stayed in April 2023

Kitchen didn’t include essentials such as pans

Staff was very kind and helpful

Stayed in March 2023

Our bed sheets had dirty spots on it and there were a lot of mould in our room. Very disgusting!

Nice location close to the city center. The staff was very helpful.

Stayed in February 2023

great location there so many attractions walking distance!!

Stayed in October 2022

cleaning and doesn’t have park lot

Stayed in October 2022

I didn’t like the property, it’s old and there’s a lot of noise during the day and part of the night, the staff weren’t nice, and during the day of my stay there wasn’t light and water

nothing

Stayed in September 2022

We loved our stay at Hotel Los Balcones. The staff were kind, attentive, and helpful. The room was clean and everything comfortable. The breakfast options were fantastic and delicious. We will definitely be back!

Stayed in September 2022

It wasn’t easy finding a place to park but I finally got a spot right in front of the hotel.

The pool was great & the staff make the place truly wonderful

Stayed in June 2025

This hotel was amazing for our stay in León! The employees were so kind and always made sure we had what we needed. They even allowed us to switch rooms our second night due to an AC issue. Los Balcones is located right in the center of León, walking distance from everywhere you need to be. It even has a view of the Cathedral from up top! If you are looking for small, quaint, and beautiful, this is the place for you!

Stayed in April 2023