Reviews of Polana Serena Hotel 5 stars
1380 Avenida Julius Nyerere, 1380 Maputo, Mozambique
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Reviewed: 30 August 2025 · Stayed in August 2025
Verified reviewThe whole experience
Nothing to note
Dear Jeanette, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, The Management
Dear Jeanette, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. W… Show more
Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewVery nice n convenient
The breakfast options n the how the breakfast tasted
Dear Nox, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. The hotel continuously strives to meet your needs and expectation so please rest assured that we are taking the appropriate measures to address your concerns. Also at a time of your convenience, please feel free to share in detail or advise us on how best we can improve the offer because your valued feedback will go a long way in ensuring that the quality of our service is improved and exceeds your expectation making your next stay with us a lot more comfortable. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, The Management
Dear Nox, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are… Show more
Reviewed: 19 August 2025 · Stayed in July 2025
Verified reviewBeautiful hotel and views, stunning history. Friendly and helpful staff. Beautiful old lift felt like I was in the Titanic movie. Overall a great stay.
It was a pity that a few keys things weren't available at my 1x night of visit: room wifi and hot water. I am sure this was just temporary issues though. I also thought the dinner would be of a bit higher taste standard. Food presentation was great.
Dear Mr Luke, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. The hotel continuously strives to meet your needs and expectation so please rest assured that we are taking the appropriate measures to address your concerns. Also at a time of your convenience, please feel free to share in detail or advise us on how best we can improve the offer because your valued feedback will go a long way in ensuring that the quality of our service is improved and exceeds your expectation making your next stay with us a lot more comfortable. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, The Management
Dear Mr Luke, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. W… Show more
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 18 August 2025 · Stayed in August 2025
Verified reviewStunning hotel, extremely comfortable and beautiful breakfast buffet
Nothing
Dear Dymphna, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, The Management
Dear Dymphna, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. W… Show more
Reviewed: 12 August 2025 · Stayed in May 2025
Verified reviewReviewed: 11 August 2025 · Stayed in May 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 5 August 2025 · Stayed in August 2025
Verified reviewA variety of choices for breakfast, it was very nice. An excellent service from their staff.
Dear Kgaugelo, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, The Management
Dear Kgaugelo, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. W… Show more
Reviewed: 4 August 2025 · Stayed in July 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewYes, the service, the food, and the people — that level of excellence is unmatched and truly unique to Selena properties, making it the best choice in Maputo.
Dear Mr Gahonzire, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, The Management
Dear Mr Gahonzire, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and servic… Show more
Reviewed: 2 August 2025 · Stayed in August 2025
Verified reviewReviewed: 2 August 2025 · Stayed in August 2025
Verified reviewThe hotel still has old world charm and is very comfortable with an excellent breakfast buffet and beautiful surrounds
The parking or lack thereof
Dear Daphne, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. The hotel continuously strives to meet your needs and expectation so please rest assured that we are taking the appropriate measures to address your concerns. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, The Management
Dear Daphne, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We… Show more
Reviewed: 31 July 2025 · Stayed in July 2025
Verified reviewReviewed: 23 July 2025 · Stayed in July 2025
Verified reviewby the seaside, great place
Hotel not well maintained but it's still a luxury to enjoy the beach view and proximity to everything in Maputo
Dear Mr Mansur, We greatly appreciate your comments regarding your recent stay at the POLANA SERENA HOTEL, It is always a pleasure to receive positive feedback. I am however sorry that our offer did not meet your expectations and for that; please allow me to express my sincerest apologies. The hotel continuously strives to meet your needs and expectation so please rest assured that we are taking the appropriate measures to address your concerns. Also at a time of your convenience, please feel free to share in detail or advise us on how best we can improve the offer because your valued feedback will go a long way in ensuring that the quality of our service is improved and exceeds your expectation making your next stay with us a lot more comfortable. Thank you once again for sharing your experience, and we look forward to serving you in the future. Sincerely, The Management
Dear Mr Mansur, We greatly appreciate your comments regarding your recent stay at the POLANA SERENA HOTEL, It is always a pleasure to receive positive feedback. I am however sorry that our offer did not meet your expectations and for tha… Show more
Reviewed: 23 July 2025 · Stayed in July 2025
Verified reviewProperty is good, maintenance is not upto the standards
The property takes booking for wedding with loud music and fireworks. Disturbance during the night time
Dear Mr Dinesh, Greetings from POLANA SERENA HOTEL, We would like to thank you for taking the time to express the unpleasant experience of your recent stay with us. It is only through feedback, that we are able to improve. We certainly empathize regarding the points you mentioned and we have brought this up to relevant team members. It is certainly not the practice we envision and service standards. We truly apologize that your stay did not meet your expectations. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to POLANA SERENA HOTEL. Yours Sincerely, The Management
Dear Mr Dinesh, Greetings from POLANA SERENA HOTEL, We would like to thank you for taking the time to express the unpleasant experience of your recent stay with us. It is only through feedback, that we are able to improve. We certainly em… Show more
Reviewed: 21 July 2025 · Stayed in July 2025
Verified reviewThe hotel is majestic and in very good condition for its age. The beds are super comfortable. The breakfast is excellent - an amazing buffet.
We did not get a sea facing room which was a pity. The spa is rather dimly lit - no bubbles working in the Jacuzzi. could do with an upgrade. The reception staff are not overly welcoming or as helpful as one would expect for a 5 star hotel.
Dear Mr Bruno, Greetings from POLANA SERENA HOTEL, We would like to thank you for taking the time to express the unpleasant experience of your recent stay with us. It is only through feedback, that we are able to improve. We certainly empathize regarding the points you mentioned and we have brought this up to relevant team members. It is certainly not the practice we envision and service standards. We truly apologize that your stay did not meet your expectations. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to POLANA SERENA HOTEL. Yours Sincerely, The Management
Dear Mr Bruno, Greetings from POLANA SERENA HOTEL, We would like to thank you for taking the time to express the unpleasant experience of your recent stay with us. It is only through feedback, that we are able to improve. We certainly emp… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewDear Karen, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, The Management
Dear Karen, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We … Show more
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewSuper old style hotel! Well maintained and incredible staff!
Dear Karen, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, The Management
Dear Karen, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We … Show more
Reviewed: 16 July 2025 · Stayed in July 2025
Verified reviewGood facilities especially spa and heated pool. Good variety of breakfast and friendly staff.
Room AC very noisy, mini fridge wasn’t cold, WiFi patchy at times . Water very slow in the main bathroom sink. Rooms can do with an upgrade.
Dear Mr Sajid, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. We certainly empathize regarding the points you mentioned and we have brought this up to relevant team members. It is certainly not the practice we envision and service standards. We truly apologize for the incovenience this may have caused. Regards, The Management
Dear Mr Sajid, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. … Show more
Reviewed: 15 July 2025 · Stayed in May 2025
Verified reviewReviewed: 12 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewBeautiful property in a great location
Dear Guest, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We are truly honored and delighted to hear that you enjoyed your stay with us and that you find our property exceptional in all ways. Management will be sure to share your encouraging feedback with the entire team. Thank you once again for sharing your wonderful experience and we pledge to continue offering the very best of the Serena Hospitality and Service. Regards, The Management
Dear Guest, Thank you very much for choosing the POLANA SERENA HOTEL as your preferred place of residence during your recent visit to Mozambique and for taking the time to write such a thorough rave review of our property and service. We … Show more