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  4. Reviews of Polana Serena Hotel

Reviews of Polana Serena Hotel 5 stars

1380 Avenida Julius Nyerere, 1380 Maputo, Mozambique

#6 of 39 hotels in Maputo

Guests' Choice

Review score

Based on 290 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    9.2

  • Location

    9.3

  • Facilities

    8.7

  • Staff

    8.9

  • Value for money

    7.9

  • Free WiFi

    7.8

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Showing 1 – 25

  • Reviewed: 30 August 2025

    10
    Great stay will return again
    • Business trip
    • Group
    • Deluxe Room
    • Stayed 5 nights

    Nothing to note

    The whole experience

    Stayed in August 2025

  • Reviewed: 19 August 2025

    7.0
    Stunning Hotel and views. A few basics were unavailable but I am sure it was just small hiccups.
    • Business trip
    • Group
    • Deluxe Room
    • Stayed 1 night

    It was a pity that a few keys things weren't available at my 1x night of visit: room wifi and hot water. I am sure this was just temporary issues though. I also thought the dinner would be of a bit higher taste standard. Food presentation was great.

    Beautiful hotel and views, stunning history. Friendly and helpful staff. Beautiful old lift felt like I was in the Titanic movie. Overall a great stay.

    Stayed in July 2025

  • Reviewed: 18 August 2025

    10
    Stunning hotel, extremely comfortable and beautiful breakfast buffet
    • Leisure trip
    • Family with young children
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Stunning hotel, extremely comfortable and beautiful breakfast buffet

    Stayed in August 2025

  • Reviewed: 5 August 2025

    8.0
    I will recommend this Hotel to anyone who wants to go to Maputo. I will definitely come back.
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    A variety of choices for breakfast, it was very nice. An excellent service from their staff.

    Stayed in August 2025

  • Reviewed: 2 August 2025

    10
    Excellence
    • Business trip
    • Solo traveller
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    Yes, the service, the food, and the people — that level of excellence is unmatched and truly unique to Selena properties, making it the best choice in Maputo.

    Stayed in August 2025

  • Reviewed: 2 August 2025

    10
    Beautiful stay
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    The parking or lack thereof

    The hotel still has old world charm and is very comfortable with an excellent breakfast buffet and beautiful surrounds

    Stayed in August 2025

  • Reviewed: 23 July 2025

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    Hotel not well maintained but it's still a luxury to enjoy the beach view and proximity to everything in Maputo

    by the seaside, great place

    Stayed in July 2025

  • Reviewed: 21 July 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night

    We did not get a sea facing room which was a pity. The spa is rather dimly lit - no bubbles working in the Jacuzzi. could do with an upgrade. The reception staff are not overly welcoming or as helpful as one would expect for a 5 star hotel.

    The hotel is majestic and in very good condition for its age. The beds are super comfortable. The breakfast is excellent - an amazing buffet.

    Stayed in July 2025

  • Reviewed: 19 July 2025

    9.0
    We are coming back!
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    Super old style hotel! Well maintained and incredible staff!

    Stayed in July 2025

  • Reviewed: 16 July 2025

    8.0
    Maputo pit stop
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    Room AC very noisy, mini fridge wasn’t cold, WiFi patchy at times . Water very slow in the main bathroom sink. Rooms can do with an upgrade.

    Good facilities especially spa and heated pool. Good variety of breakfast and friendly staff.

    Stayed in July 2025

  • Reviewed: 8 July 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Beautiful property in a great location

    Stayed in July 2025

  • Reviewed: 7 July 2025

    8.0
    Definitely worth staying at!
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    This hotel needs a bit of attention and it has so much potential to be a world great. It’s huge but I don’t think it’s busy enough to enable some of the things that need fixing to be done. It’s not stuff you see on the surface - they do an incredible job of keeping it pristine, but I can’t help but wish it could be so much more.

    It’s a beautiful Grand Dame with so much glamour and a lot to offer. It just makes you feel happy from the moment you walk in. The staff are wonderful, the views are stunning, the rooms are big and comfortable. The breakfast is plentiful and amazing. The pool area is great and it definitely is a hotel worth staying at. Could definitely spend 3 days there relaxing. The grounds are also kept so beautifully.

    Stayed in July 2025

  • Reviewed: 4 July 2025

    9.0
    Lovely old hotel
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Check in took a very long time.

    Beautiful hotel with loads of history. Big rooms with everything one needs. The breakfast is outstanding - so many options. There was a slight mix up with our collection at the airport, so they upgraded us to a suite, which was very kind.

    Stayed in July 2025

  • Reviewed: 27 June 2025

    10
    Beautiful and wholesome. I loved everything about Polana
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights

    Nothing. Everything was just amazing

    The hotel location is perfect with stunning views; my partner and I were moved to the ocean facing room and it was breathtaking. We received such great service from Buque, from the concierge department. He was so helpful and friendly and showed exceptional customer service

    Stayed in June 2025

  • Reviewed: 21 June 2025

    10
    Perfect week close to everything and very safe.
    • Business trip
    • Solo traveller
    • Deluxe Room
    • Stayed 5 nights
    • Submitted via mobile

    Everything was great.

    Amazing property and even better staff

    Stayed in June 2025

  • Reviewed: 19 June 2025

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Deluxe Room
    • Stayed 1 night

    Corridors and room maintenance should be better. One mirror missing in the wc per instance. Room was far from entrance of hotel.

    The breakfast is probably the best I have seen in hotels.

    Stayed in June 2025

  • Reviewed: 8 June 2025

    9.0
    Very short from a perfect stay!
    • Business trip
    • Solo traveller
    • Deluxe Room
    • Stayed 6 nights
    • Submitted via mobile

    The main elevator was not working throughout my stay.

    The hotel is very clean. The service was good. The breakfast and dinner were good in options and the food was overall tasty!

    Stayed in June 2025

  • Reviewed: 7 June 2025

    10
    It’s definitely delivered all and more ♥️♥️
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Exceptionally beautiful place in Maputo loved everything about it 👌👌👌👌

    Stayed in May 2025

  • Reviewed: 16 May 2025

    10
    Magical moments at Polana Serens Hotel
    • Business trip
    • Couple
    • Executive Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Old world charm

    Stayed in May 2025

  • Reviewed: 13 May 2025

    9.0
    Luxury for Africa, would return
    • Leisure trip
    • Solo traveller
    • Deluxe Room
    • Stayed 4 nights
    • Submitted via mobile

    Some of the food was good, some a bit disappointing.

    The property is beautiful, the staff polite and professional

    Stayed in May 2025

  • Reviewed: 8 May 2025

    10
    Exceptional
    • Business trip
    • Couple
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    We loved everything about this hotel! From the hospitality of the staff to the hotel's facilities which are Fantastic.

    Stayed in May 2025

  • Reviewed: 7 May 2025

    10
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    I asked for a transfer to the airport and charge could be done at my confirmation when I did the check in and not on the last minute when I am checking out

    Staff attention to detail, quality of facilities and services

    Stayed in May 2025

  • Reviewed: 6 May 2025

    7.0
    Nostalgic and peace of mind in a beautiful country
    • Business trip
    • Solo traveller
    • Deluxe Room
    • Stayed 3 nights

    Rooms somewhat dated. Smoke detector in room was disassembled … (thus was not attended to by staff during the stay

    Great historical building with excellent staff. Breakfast was outstanding. Views are great and access to swimming pool within meters from hotel only

    Stayed in March 2025

  • Reviewed: 6 May 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Staff were very friendly and helpful. Pool area was great. We were just there for a night before heading to an Island, and was perfect for what we needed. We will consider returning for a longer stay.

    Stayed in April 2025

Showing 1 – 25

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